Independence Home Care Inc

Pros

• The staff and management at ESK Healthcare are caring and accommodating in elderly care.
• Aides like Blessing provide wonderful companionship and help with daily tasks, allowing seniors to stay in their own homes.
• ESK's rates are more reasonable than those of larger agencies.
• The caregivers are warm, kind, patient, and hardworking.
• A caregiver such as Herman is outstanding, hardworking, caring, skilled, and completely reliable.
• ESK keeps families updated in real time about which aide is on duty.
• ESK provides professional, compassionate care for clients with Covid-19 and coordinates well with hospice teams.
• Families describe ESK caregivers as friends to the patients, reflecting their caring approach and responsiveness.

Cons

• They have finally given up on this agency after the fifth time that no one showed up to take care of their mom.

Review

ESK Healthcare and its team have shown a remarkable depth of care and reliability over a long span of time. For nearly five years, caring and accommodating staff and management watched over my elderly Aunt, adapting to her changing needs as her condition evolved. We started with only a few hours of help each day, and as her needs grew to around-the-clock supervision, ESK provided live-in aides. Throughout this entire journey, I felt a continual sense of trust and reassurance in their approach and in the people who carried it out.

In addition to supporting my Aunt, ESK extended their services to help my mom stay in the comfort of her own apartment, which meant a great deal to our family. They assisted with daily tasks she could no longer manage on her own, enabling her to maintain independence and dignity. Aides like Blessing became more than caregivers; they became wonderful companions who could brighten her days and make her feel supported. I highly recommend their reliable services for families seeking compassionate, steady assistance.

Two different family members benefited from ESK's care, and in both cases the experience was outstanding. Herman stood out as the most recent caregiver - hardworking, caring, skilled, completely reliable, and a pleasure to be around. On top of the personal qualities, we found ESK's rates to be more reasonable than those of the large agencies, which made them an even more attractive option. Based on our experience, I would wholeheartedly and confidently recommend this business.

ESK has consistently provided excellent caregiving for my mother. The caregivers were warm, kind, patient, and hardworking, and my family and I are deeply grateful for their impact during a challenging time. The level of empathy and professionalism they demonstrated helped us feel secure and supported as we navigated daily routines and evolving needs.

Like any family, we've faced bumps along the way. I have to acknowledge a difficult moment: after the fifth time that no one showed up to take care of my mom, I ultimately gave up on the agency. It was a painful blow to trust and scheduling, and it's a part of the experience that reminds you how important reliability is in home care.

Despite that setback, there are many shining examples of what ESK can offer. My family and I remain grateful for the care they provided our mother as her dementia worsened. The people at ESK are professionals, but more important they are kind and patient people. My mother came to think of the aides as friends, and they became part of her daily life in a meaningful way. They kept in touch with my sister and me - phone calls, texts, and emails - and they answered our questions and concerns promptly. The transparency of ESK's operations, including the website that keeps family up to date on who is on duty, helped us feel connected and informed at all times. We could not have found better caretakers for our mother.

ESK has also demonstrated its capacity to support families during COVID. They cared for my elderly father while he was battling the virus, providing professional, attentive support for him and for us as a family. He was confined to bed, and the caregivers were consistently attentive to both his comfort and our needs, coordinating smoothly with our hospice team. Eric and Eron were particularly attentive and responsive to questions and concerns, and their presence gave us much-needed reassurance during a very uncertain time.

Another memorable note came when our loved one tested positive with COVID-19. Our family could not have made a better decision than to work with ESK Home Care. When other agencies did not offer specialized services, Eron and the team stepped right in and provided the care that allowed our Dad to stay at home. That decision - made with their guidance - made all the difference for our family and for him.

There are many strong endorsements within these experiences. Ellen Witt from Campton, NH gave ESK 5 Stars, referring a family friend in December and reporting that the elderly lady had previously been in nursing facilities and various home care services, yet never received the level of compassion that ESK provided. She praised Eric as extremely professional and responsive and offered a high recommendation for their services, underscoring the trust and satisfaction borne out of firsthand experience.

Finally, the consistency and dedication of Eric and his team during the COVID period cannot be overstated. They were invaluable in caring for my mother through a very difficult time, establishing and following protocols to keep her safe, remaining caring and compassionate, and keeping us informed about her condition and potential steps for care. They were reliable and able to respond on short notice when extra hours were needed, a responsiveness that made a challenging situation more manageable. I am deeply grateful for the excellent care they provided during a uniquely stressful period.

Overall, ESK Healthcare has built a strong reputation for compassionate, patient, and professional caregiving across different family needs and circumstances. Their ability to adapt - from daily tasks to live-in arrangements, from dementia care to pandemic-era protocols - has helped many families maintain dignity and comfort for their loved ones. While there have been challenges along the way, the positive experiences - the trust, the communication, and the genuine kindness of the caregivers - speak to the value they bring to home-based care.

Cafes

• Pressed Cafe (0.1 miles)
• Starbucks (6.3 miles)
• Perfecto's Caffe (7.3 miles)
• Haute Coffee (7.4 miles)
• Starbucks (7.8 miles)
• Cafe Rustica (8.3 miles)
• Forge Baking Company (8.6 miles)

Hospitals

• Lahey Clinic (0.2 miles)
• McLean Hospital (6.4 miles)
• Tewksbury Hospital (8.4 miles)
• Mount Auburn Hospital (8.6 miles)
• Emerson Hospital - Main Campus (8.8 miles)

Physicians

• Lahey Clinic Ophthalmology (0.3 miles)
• Laser Gentle Medical Spa (0.6 miles)
• Harvard Vanguard Medical Associates (1.1 miles)
• Fresenius Medical Care (2.5 miles)
• Lahey Lexington (4.5 miles)
• Harvard Vanguard Medical Associates (7.4 miles)
• North Suburban Orthopedic Associates (7.7 miles)

Restaurants

• Shake Shack (0.3 miles)
• The Cheesecake Factory (0.4 miles)
• sweetgreen (0.4 miles)
• Burger King (0.9 miles)
• McDonald's (2.6 miles)
• Revolution Hall (2.8 miles)
• The Brickyard (2.9 miles)

Theaters

• AMC Burlington Cinema 1 (0.6 miles)

Parks

• Mary Cummings Park (0.6 miles)
• Rindge Park (3.9 miles)
• Sheepfold, Middlesex Fells Reservation (5.6 miles)
• Prospect Hill Park (6.5 miles)
• Middlesex Fells Reservation (6.9 miles)
• Cat Rock Park (7.7 miles)
• Tufts Park (7.7 miles)

Pharmacies

• Wegmans (0.9 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (4.3 miles)
• CVS Speciality (4.4 miles)

Transportation

• Hanscom Field (BED) (4.5 miles)
• Ballardvale Mbta Station (4.6 miles)
• MBTA Davis Square Station (7.5 miles)
• Porter Square MBTA Station (8.1 miles)
• Wellington Station (8.8 miles)

Places of Worship

• Our Lady's Church (5.4 miles)
• St Agnes Parish-Arlington (5.7 miles)