Right at Home of Waldorf

Pros

• Shire has been absolutely amazing with my grandmother, compassionate, friendly, and has gone above and beyond.
• The Right At Home staff were helpful, communicative, understanding, thorough, and professional.
• RAH office staff provided timely responses to phone calls and caregiving needs.
• Caregivers were reliable, on time, and followed agency policies and procedures.
• The agency consistently kept in touch and the caregivers checked on my uncle after hospitalization.
• Right at Home is a great establishment for clients, caregivers, and staff.
• Mrs. Sonya is highly regarded as an excellent nurse.
• Everyone is very friendly.
• They matched clients with the perfect aides according to needs; the aides were very professional and caring.
• Right at Home delivers high-quality staff that meet clients' needs, with reasonable and automatic billing.

Cons

• The company left the client stranded on two occasions after promising transportation.
• On the surgery day, the assigned ride bailed at 7:08 am, forcing the client to arrange a last-minute Uber and arrive late.
• An employee allegedly did not fulfill the pickup and seemed to sabotage the surgery by not providing a ride.
• They were unable to provide transportation during recovery, leaving the client without a ride and forcing them to pay extra for last-minute medical transport.
• The refund process was mishandled, with checks sent to the wrong address, raising privacy concerns and requiring the client to shred the check.
• Overall, the experience was described as the worst the client had with a service, leaving them abandoned in a time of need.

Review

Right at Home has inspired a broad range of experiences from families who have relied on their in-home care services. Across many accounts, the prevailing theme is one of genuine care, reliable communication, and compassionate support. Families repeatedly describe caregivers who show up with warmth and professionalism, along with office staff who respond promptly and keep care plans on track. While most feedback centers on positive outcomes and trusted relationships, there are also important cautions about occasional scheduling problems, transportation mishaps, and administrative missteps that have left clients feeling stranded or frustrated.

Several clients speak to the profound impact a kind, attentive caregiver can have on a loved one. One family praised Shire for being "absolutely amazing" with their grandmother, highlighting Shire's compassion, friendliness, and willingness to go above and beyond. The sentiment appears in multiple voices: caregivers and coordinators who make a tangible difference in daily life, reducing stress for families and improving the quality of life for seniors. The warmth in these testimonials is paired with a sense of security - knowing that a trusted person is overseeing a loved one's daily needs can be life-changing for families navigating complex caregiving.

The commitment of the care team is underscored by specific commendations for individual staff members. In one extended engagement spanning several weeks, families thanked a slate of dedicated professionals by name - Ms. Sonja, Ms. Mercy, Ms. Jamie, Ms. Jaimee-Lynne, Ms. Valarie, Ms. Angel, and Ms. Victoria - expressing gratitude for their thorough, professional, and empathetic approach. The appreciation isn't merely for routine tasks; it's for the way these team members show up, communicate clearly, and offer consistent support that helps families feel heard and respected. A nurse in particular - the nurse named Sonya - is singled out for making life easier through thoughtful, capable care.

Behind the scenes, the backbone of these experiences often rests on responsive office support and dependable scheduling. Several reviewers confirm that the office staff respond promptly to phone calls and care-giving needs, and that the on-site caregivers are reliable, punctual, and aligned with agency policies and procedures. This combination of ready communication and disciplined care delivery creates a reassuring rhythm for families who are juggling appointments, medical needs, and the day-to-day realities of home care. The ability of the agency to stay in touch after hours and to have caregivers call to check on a client who has been hospitalized is repeatedly cited as a crucial, comforting element of service.

For many families, the overall experience is characterized by a sense of partnership. They note that Right at Home is a solid choice for clients, caregivers, and staff alike, and they express gratitude for a system that matches clients with aides who fit individual needs. The company's use of an app to share care expectations and to communicate about temporary substitutes is mentioned as a practical asset that helps maintain consistency and clarity in care delivery. Multiple reviewers describe the team as welcoming, patient, understanding, and appreciative of the contributions of each member - an environment where staff are not only performing tasks but also forming meaningful, dependable relationships with clients and their families.

Yet within this mosaic of positive experiences, there is a cautionary thread about a serious lapse in 2022 that left a patient feeling abandoned. A reviewer recounts a "worst experience ever," detailing a sequence of transportation failures surrounding two scheduled pickups for medical care. On the surgery day, a rider bailed, forcing the client to arrange an Uber at the last minute; days later, another transportation failure occurred when the company could not provide a ride home due to liability issues. The situation culminated in disconnection, with a lack of timely refunds and a misdirected check that resulted in a privacy concern when the check was sent to the wrong location. The reviewer describes the experience as desolate and a stark departure from the support they expected, ultimately leading to a loss of trust and a decision not to return to the service. This account serves as a stark reminder that even highly regarded providers can stumble, and it underscores the importance of meticulous logistics, clear accountability, and careful handling of personal and billing information.

Despite that difficult chapter, many reviewers emphasize the positive, ongoing impact of Right at Home's caregivers and staff. People speak highly of the overall quality of care - describing it as high-quality, reliable, and deeply caring. They note that caregivers are trustworthy and genuinely invested in their clients, with particular praise for specific individuals such as RN Karen Thompson in the Waldorf, Maryland area. The consistency of care, the friendliness of the staff, and the smooth collaboration between families and the agency contribute to a strong sense of confidence that the provider can meet varied needs - whether it's daily assistance, companionship, or support through hospitalizations and transitions back home.

In their own words, families repeatedly communicate a clear sense of relief and gratitude for the Right at Home experience. They describe a team that is supportive, responsive, and respectful of the dignity and preferences of their loved ones. They celebrate the ability to rely on skilled aides who can be matched to personal needs, and they appreciate the ongoing communication that keeps everyone aligned. The overall message is one of gratitude and trust: Right at Home is seen as a dependable partner in maintaining independence and comfort for seniors, supported by a network of caring professionals who take pride in their work and strive to deliver the best possible care every day.

This part of Waldorf, Maryland, offers a convenient and accessible location for senior living. With a variety of healthcare options including physicians, pharmacies, and hospitals within a short distance, residents can easily access medical care. In addition, there are several dining options ranging from fast food to sit-down restaurants for convenient meal choices. Nearby cafes provide opportunities for socializing over coffee or pastries. Places of worship are also available for spiritual needs, and parks offer outdoor recreational activities. The proximity to a movie theater provides entertainment options for seniors looking to enjoy films. Overall, this area provides essential services and amenities in close proximity, making it a suitable choice for senior living.

Physicians

• Hanger Clinic: Prosthetics & Orthotics (0.5 miles)
• Childrens Healthcare Center (0.5 miles)
• GI Associates of Maryland (0.6 miles)
• American Radiology Services (0.7 miles)
• Tahir Sait (0.7 miles)
• Said M Ali MD (0.8 miles)
• Civista OB Gyn Associates (0.8 miles)

Restaurants

• Wendy's (0.6 miles)
• Tasty Chicken (0.7 miles)
• McDonald's (0.7 miles)
• Chicken Rico (0.9 miles)
• Chick-Fil-A (0.9 miles)
• Hooters (1 miles)
• Red Lobster (1 miles)

Pharmacies

• High Street Discount Pharmacy (0.6 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (1.2 miles)
• Target Pharmacy (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Care Pharmacies (1.2 miles)
• Walgreens (1.3 miles)

Hospitals

• Civista Medical Center (0.7 miles)
• Precision Orthopedics and Sports Medicine (0.8 miles)
• Um Charles Regional Medical Center (6.8 miles)
• Charles Regional Medical Center - Kent Building (6.8 miles)
• MedStar Southern Maryland Hospital Center (9.6 miles)

Cafes

• Panera Bread (1.2 miles)
• Starbucks (1.3 miles)
• Panera Bread (6.3 miles)
• Starbucks (7.1 miles)
• B Doughnut (7.1 miles)

Places of Worship

• Saint Peters Catholic Church (2.4 miles)
• Lighthouse Baptist Church (3.5 miles)
• Lifepoint Church (3.6 miles)
• St Marys Catholic Church (7.2 miles)
• Maryland Gospel Assembly (7.5 miles)

Parks

• White Plains Regional Park (2.6 miles)
• Indian Head Rail Trail (2.7 miles)
• Pinefield (3.3 miles)
• Cedarville State Forest (4.7 miles)
• Bensville Park (6.2 miles)

Theaters

• Xscape 14 (4.8 miles)