Home Away from Home Assisted Living LLC
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2419 Shadyside Avenue, Suitland, MD 20746
For more information about senior living options: (844) 490-3973
The staff was knowledgeable and helpful in providing answers to all of our questions. The location had a clean and pleasant scent throughout. The staff maintained a professional demeanor when assisting customers.
The staff's appearance was unprofessional. There was a persistent smell of urine in the places. The staff members were unable to provide satisfactory answers to the customers' inquiries.Disappointing Experience at an Unsatisfactory Establishment
A recent visit to a certain establishment left many patrons dissatisfied and unimpressed. Various aspects of the visit, ranging from the staff's unprofessional appearance to unpleasant odors and a lack of competent service, resulted in an overall disappointing experience for visitors.
Unprofessional Appearance Leaves Much to Be Desired One aspect that immediately caught patrons' attention was the staff's unprofessional appearance. Reviewers expressed their disappointment with employees who seemed unkempt and disinterested in providing top-notch service. It is essential for any business, particularly those involved in customer-facing roles, to prioritize presenting a polished and professional image to uphold their reputation.
The Lingering Stench of Urine Wreaks Havoc on Ambience The presence of unpleasant odors is an issue that can significantly impact customers' experiences. Regrettably, reviewers mentioned encountering offensive smells, specifically noting the strong scent of urine permeating throughout the premises. Such conditions are not only off-putting but also reflect poorly on the establishment's hygiene standards, making it difficult for visitors to overlook this unsettling aspect.
Lackluster Customer Service Fails to Address Concerns Another letdown during patrons' visits was the unsatisfactory level of customer service provided by the staff. This ineffective assistance further compounded their dissatisfaction. Reviewers shared experiences where they sought guidance or had questions but were met with ineptitude from employees who lacked knowledge or genuine interest in addressing concerns. It is crucial for any business to emphasize comprehensive training programs and effective communication skills among their staff members.
Missed Opportunities to Provide Excellent Experiences In failing to meet customers' expectations and address their needs properly, this particular establishment missed out on opportunities to provide excellent experiences. Establishments that prioritize exceptional service leave lasting impressions on their guests; however, in this case, visitors left feeling neglected and frustrated. This ultimately reflects poorly on the establishment's commitment to customer satisfaction and can significantly impact its reputation.
Upholding Professionalism and Hygiene Standards To rectify the issues mentioned above, it is imperative for the management of this establishment to take immediate action. Addressing staff appearance through proper grooming guidelines and training sessions can help enhance professionalism. Furthermore, measures must be implemented to eradicate any unpleasant odors within the premises, ensuring a more pleasant environment for customers.
Revitalizing Customer Service and Empowering Staff To improve customers' experiences, management should prioritize customer service training programs. Investing in comprehensive training will equip staff members with the necessary skills to provide exceptional assistance, address inquiries promptly, and cater effectively to patrons' needs. By empowering employees with knowledge and fostering a customer-centric mindset among staff, the establishment can gradually rebuild its reputation as one that values its clientele.
The negative reviews received by this particular establishment shed light on various deficiencies that left customers disappointed. From an unprofessional staff appearance to a pervasive urine smell within the premises along with inadequate customer service support, it is evident that significant improvements are urgently required. By focusing on professionalism, hygiene standards, and enhancing customer service practices; this establishment has a valuable opportunity to transform its reputation into one that provides exceptional experiences for all who visit it.
Activities on-site
Bath tubs
Devotional services off-site
Indoor common areas
Outdoor common areas
Private bathrooms
Respite or short term stays offered
Ambulatory care
Diabetic care
High acuity care
Incontinence care
Medication management
Meals provided Vegetarian Activities on-site Devotional activities offsiteHome Away from Home Assisted Living LLC in Suitland, MD, is a welcoming and comfortable senior living community that offers a range of amenities and care services to its residents. Our priority is to provide a "home away from home" experience for seniors who require assistance with daily activities while promoting independence and maintaining their privacy.
Our community boasts spacious indoor and outdoor common areas where residents can socialize and engage in various activities. The serene outdoor spaces allow residents to enjoy fresh air and the beauty of nature, while our cozy indoor spaces facilitate interaction among residents.
At Home Away from Home Assisted Living LLC, we understand the importance of personal hygiene and offer private bathrooms equipped with bath tubs. Additionally, we provide respite or short-term stays for individuals in need of temporary care.
Our dedicated staff members are trained to provide specialized care such as diabetic care, high acuity care, incontinence care, and medication management. We prioritize the well-being of our residents by ensuring their health needs are met with utmost attention and professionalism.
Catering to diverse dietary preferences and requirements, our dining options include vegetarian choices. Our culinary team creates delicious meals that not only nourish but also appeal to our residents' taste buds.
While we offer a range of engaging activities within our community, we also organize devotional activities offsite to cater to the spiritual needs of our residents. This provides an opportunity for spiritual growth and connection with the larger community.
Conveniently located near various amenities, Home Away from Home Assisted Living LLC ensures that essential services are easily accessible for our residents. With numerous cafes, parks, pharmacies, restaurants, transportation options, places of worship, and hospitals nearby, residents can enjoy exploring the local area or accessing necessary resources conveniently.
Above all else, at Home Away from Home Assisted Living LLC in Suitland, MD, we strive to create a warm and nurturing environment where seniors feel safe and well-cared for while enjoying the comforts of a true home away from home.
This area of Suitland, Maryland offers a convenient and bustling environment with easy access to various amenities. Nearby restaurants such as Chick-Fil-A, McDonald's, and Sardi's Pollo A La Brasa provide a diverse selection of dining options. Additionally, pharmacies like Shoppers Food & Pharmacy and CVS Pharmacy ensure residents have access to necessary medications and healthcare supplies. For medical emergencies, Riverside Medical District Heights is located within 2 miles. Public transportation options are also abundant with multiple Metro stations nearby for easy travel around the city. Various parks offer opportunities for leisurely walks or outdoor activities, while cafes like Philz Coffee and Wine & Butter Cafe & Market provide relaxing spots for socializing or enjoying a cup of coffee. Places of worship and physician offices are conveniently located within the vicinity as well. Overall, this area of Suitland provides a vibrant and well-rounded community for seniors seeking a lively yet accessible neighborhood for their senior living needs.
Home Away from Home Assisted Living LLC is located at 2419 Shadyside Avenue, Suitland, MD 20746 in Prince George's County, Maryland
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