Homewatch CareGivers of Silver Spring, MD

Pros

• The reviewers praise Homewatch CareGivers of Silver Spring for professional and caring service.
• Gauri is accommodating with schedules and thorough in finding the right match.
• A nurse accompanies the first visit and takes detailed notes to understand ongoing needs.
• Caregivers are described as prompt, friendly, professional, and willing to do additional tasks.
• Clients are matched with the perfect caregiver at the perfect time.
• The office staff is responsive, flexible, and understanding in accommodating requirements.
• Gauri and Freeman are amazing supervisors with humor, respect, and kindness.
• Management provided supportive actions beyond work duties, including help with groceries and transportation.
• Esther is described as sweet, caring, and a peaceful presence.
• Families feel fortunate to have found the agency and would highly recommend it.

Cons

• The reviewer had a less favorable experience with another agency.
• Financial constraints from lack of health insurance reimbursement and upcoming coverage changes forced a temporary halt in services.

Review

Over the past four years, with only a brief pause when I was overseas, Homewatch CareGivers of Silver Spring has consistently proven to be a reliable and thoughtful partner in care. The caregivers have shown up with genuine professionalism and a warmth that makes a real difference in daily living. I'm deeply grateful for the steady support they've provided, which has allowed me to maintain independence and dignity through challenging times.

My journey with care began after I did extensive research and made a few calls to competing agencies. I even tried another agency for a couple of months, but the experience wasn't satisfying. I recommenced my search and had the pleasure of speaking with Gauri (also spelled Gaudi in some mentions). She was accommodating of my schedule and, when we met in person, we clicked. Gauri asked thorough, thoughtful questions and seemed genuinely invested in finding the right match for my needs. A nurse joined us a couple of days later to take copious notes, which helped them understand my special requirements from the start.

The result of that careful process was a perfect match with a wonderful Aide who arrived at just the right moment. She is kind, motivating, and exactly the kind of support I needed to stay engaged with daily activities. Even when health insurance issues forced me to take a temporary break for financial reasons, I remained hopeful about resuming services soon because the alignment with my Aide was so strong. I truly believe you can't go wrong with Homewatch CareGivers of Silver Spring.

What stands out across the board is the consistency of excellence. Every caregiver I've had - whether for regular care or as a substitute - has been fantastic. They are professional, capable, and clearly motivated to help. The office staff's responsiveness and flexibility have also been a major asset, making it easy to adapt plans as circumstances change. The level of care and coordination has consistently exceeded my expectations, and I often feel like I've discovered a service that could warrant more than the one- or two-word "excellent" praise - almost a sixth star, if that were possible.

From the very beginning, the experience with the leadership team left a strong, positive impression. My first conversation was with Gaudi, the owner, and everything that followed was professional, informative, and cordial. After interviewing three agencies, we chose this one not because they were the cheapest or the most expensive, but because they demonstrated a thoughtful, thorough approach. What stood out was that a nurse accompanied Gaudi on the initial visit to assess the home environment and ongoing needs - looking for things like double bannisters, a shower chair, and grip bars - so the plan would be realistic and sustainable. The match with our caregiver, Bintou, has been extraordinarily fine; Bintou is prompt, friendly, and professional, and she even takes on extra tasks beyond what was planned. I would gladly recommend this agency to anyone seeking home care.

The care I've received has also included a strong sense of care for my family's needs. Leilani, who assists my 97-year-old mother, is dependable and knowledgeable. She treats my mother with dignity and kindness during a very challenging period, which has made a meaningful difference in both of them. Ester, another caregiver, is consistently kind, professional, and positive, and she has become a trusted presence for my grandmother. On the administrative side, Gauri and Freeman - the supervisors - are outstanding. Their humor, respect, and genuine kindness shine through in every interaction. They have gone above and beyond in supporting me and my team, to the point of offering personal gestures of care that felt deeply meaningful.

There are moments that truly illustrate the depth of their commitment. When I fell ill - just weeks into my working relationship with the team - they kept calling to check on me, and I even received a recovery gift card as a thoughtful touch. On a subsequent day, they called to ask if I could manage grocery shopping given my strength, and they offered to help with the shopping if I couldn't. Later, after a car accident, Gauri and Freeman arranged to pick me up and drive me to my client's location daily, until I could afford a car of my own. It's not something you typically hear about in home care, and it underscored that these managers truly care about their employees as part of the care ecosystem, not just as staff.

In another telling moment, Gauri demonstrated personal support by ensuring I had the right nurse for surgery recovery - Esther. The combination of Gauri's guidance and Esther's steady, gentle presence made a potentially stressful period much more manageable. Esther's bedside manner and reliability were a peaceful anchor through a difficult time, and I've consistently appreciated the calm, capable energy that she - and the wider team - bring to every shift. The agency's ability to align a nurse with my mother's specific needs, while maintaining flexibility and responsiveness, has been a recurring theme in our positive experiences.

Overall, the care from Homewatch CareGivers of Silver Spring has been consistently strong in every dimension: thoughtful matching, proactive nursing and caregiver involvement, administrative responsiveness, and a culture of genuine care for both clients and staff. They've earned my trust not just for the immediate care they provide, but for the way they support ongoing needs, adapt to changing circumstances, and foster a collaborative relationship between family, caregivers, and supervisors. If you're seeking dependable, compassionate home care with a team that truly cares about people, this is the agency I would recommend without hesitation.

Located in Silver Spring, Maryland, this neighborhood offers a mix of convenient amenities for seniors looking to settle down in a vibrant community. With several places of worship nearby, such as Christ Congregational Church and Basilica of the National Shrine of the Immaculate Conception, residents can easily practice their faith. Access to medical facilities like Holy Cross Hospital and pharmacies like CVS and Walgreens ensures that healthcare needs are met efficiently. The area also provides easy access to public transportation with Metro stations like Forest Glen and Glenmont nearby. For leisure activities, residents can enjoy parks like Rock Creek Park and local theaters such as Alamo Drafthouse Cinema DC Bryant Street. Overall, this neighborhood offers a range of services and activities that cater to the needs and interests of seniors looking to maintain an active lifestyle in a welcoming community.

Places of Worship

• Christ Congregational Church (0.6 miles)
• College Park United Methodist Church (4.7 miles)
• Basilica of the National Shrine of the Immaculate Conception (5.9 miles)

Hospitals

• Holy Cross Hospital (1.5 miles)
• Medstar Washington Hospital Center (6.2 miles)
• Children's National Medical Center (6.3 miles)
• Howard University Hospital (7 miles)

Pharmacies

• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)

Transportation

• Forest Glen Metro Station (1.9 miles)
• Glenmont Metro Station (3.9 miles)
• Prince George's Plaza Metro Station (4.6 miles)
• West Hyattsville Metro Station (4.8 miles)
• Medical Center Metro Station (5 miles)
• College Park - University of Maryland Metro Station (5.1 miles)
• Grosvenor-Strathmore Metro Station (5.2 miles)

Restaurants

• McDonald's (2 miles)
• Denizens Brewing Co. (2.3 miles)
• Jollibee (3 miles)
• McDonald's (3.8 miles)
• Chick-Fil-A (4.2 miles)
• McDonald's (4.3 miles)
• McDonald's (6.5 miles)

Cafes

• Lost Sock Roasters (3.1 miles)
• Tatte Bakery & Cafe (5.2 miles)
• Vigilante Coffee (5.8 miles)
• Starbucks (6.5 miles)
• The Coffee Bar (7.3 miles)
• Starbucks (7.7 miles)

Physicians

• Capitol Medical Group (4 miles)
• Mary's Center (4.5 miles)
• Children's National - Main Hospital (6.3 miles)
• Potomac Valley Orthopedic (6.9 miles)
• Foxhall Pediatrics (7.1 miles)

Parks

• Fort Slocum Park (4 miles)
• Chevy Chase Park (4.1 miles)
• Rock Creek Park (4.2 miles)
• Duvall Playground (4.6 miles)
• Georgian Forest Park & Tennis Courts (4.8 miles)
• Winding Creek Local Park (5.1 miles)
• Meridian Hill Park (6.7 miles)

Theaters

• Alamo Drafthouse Cinema DC Bryant Street (6.7 miles)
• AMC Montgomery 16 (7.5 miles)