Family and Nursing Care in Silver Spring, MD
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962 Wayne Avenue Ste 500, Silver Spring, MD 20910
For more information about senior living options: (844) 490-3973
They have great caregivers who are qualified and caring. They are the best and provide real peace of mind. They are very responsive to needs and keep regular communication. They are an amazing addition to the community. They consistently deliver outstanding care that makes a real difference. The staff are professional, dependable, and trustworthy. They treat clients with compassion and respect, like family. They provide 24/7 care on short notice with reliable staff. They have a sterling reputation and compassionate leadership. They save families with quick, humane, and excellent care.
One reviewer described the agency as predatory, sending an unscheduled, unannounced caregiver and leaving the family on hold for long periods, calling it totally unprofessional and invasive. Another reviewer said caregivers sometimes fail to show up, yet the agency still charges for the hours, calling it terrible care and a bookkeeping oversight. A reviewer called dealing with the company a nightmare, citing repeated errors and incompetence. A reviewer labeled the worst caregivers they had ever met, accusing them of lack of accountability and describing a caregiver as lazy and incompetent. A reviewer described the company as a disaster for leaving them without caregivers and making excuses when a loved one was dying. A reviewer criticized the 3-hour minimum billing policy as ridiculous and claimed employees sometimes slept on the job while being paid for those hours. A reviewer stated they would never use the company again after witnessing poor service and time-card concerns. A reviewer noted caregivers failed to show up without notice, questioning why they should pay high prices for nonexistent care.Family & Nursing Care is best suited for families that need highly personalized, in-home care with exceptional caregiver continuity and strong office support. This agency shines for long-term arrangements, 24/7 coverage when required, and situations that demand compassionate memory-care or hospice-level attention delivered at home. It is a particularly good fit for households that prize a family-owned, locally trusted provider with a long history in the Silver Spring area and a track record of responsive communication and hands-on management.
Caregivers are repeatedly praised as capable, kind, and genuinely engaged in their clients' well-being. The strongest value comes from regular, long-standing caregivers who become a familiar presence in the home, paired with a responsive care team that keeps families in the loop. On-boarding and scheduling are supported by office staff who coordinate with insurance providers and manage billing through a third-party system, reducing administrative burden for families. When the chemistry is right, this model delivers remarkable peace of mind and dependable daily care.
The flip side is real: several reviews flag significant reliability and accountability concerns. Instances of caregivers not showing up, last-minute substitutions, and unannounced visits can erode trust and disrupt routines. Some families report frustration with billing or scheduling missteps, including a perception that hours are charged without consistent coverage. While many families experience seamless service, these downside experiences illustrate that gaps can occur, especially during staffing shortages or when rapid changes in care are required.
Those strengths do offset many of the potential drawbacks because the agency demonstrates a capacity to mobilize quickly and maintain continuity when possible. The best outcomes come from steady, regular caregivers who stay with the same client across shifts, a willingness to adjust care levels as needs evolve, and a team that communicates openly about changes in plan. The reviews repeatedly highlight successful transitions to 24/7 care, effective coordination during hospice or memory-care episodes, and staff who maintain a patient, respectful approach even in challenging circumstances.
For decision-makers, practical testing questions matter. Prospective clients should verify caregiver matching processes, the availability of consistent daytime and nighttime staff, and the backup plan when a regular caregiver calls out. Clarify whether the 3-hour minimum still applies, and how substitutions are handled on short notice. Confirm that the billing arrangement indeed relieves families of direct payroll responsibilities, and ask for transparent pricing and any ancillary costs. Also assess whether the agency has the capacity to support complex needs - such as dementia care, post-acute rehabilitation, or end-of-life support - without sacrificing continuity.
In conclusion, Family & Nursing Care offers a compelling, human-centered option for families seeking reliable, empathetic home care with strong potential for caregiver continuity and 24/7 availability. The standout benefits - caring, skilled caregivers and proactive office coordination - make it a strong choice for long-term in-home support and memory-related needs. However, the presence of notable reliability concerns means that families should enter with clear expectations, a solid service-level agreement, and a plan for rapid escalation if caregiver attendance becomes unpredictable. When diligence is applied, this agency can deliver the dependable, compassionate care that keeps loved ones safe and communities at home.
Ronald Reagan Washington National (10 miles away) Baltimore-Washington International (23 miles away) Washington Dulles International (23 miles away)The Family and Nursing Care assisted living community in Silver Spring, MD offers a convenient and vibrant lifestyle for seniors seeking a supportive environment. Situated in a neighborhood with numerous amenities, residents have easy access to various services and establishments that enhance their wellbeing.
Within close proximity, there are three charming cafes where residents can enjoy a cozy atmosphere while sipping coffee or tea and engaging in conversations with friends and loved ones. Additionally, they can explore four nearby parks, providing opportunities for leisurely walks, picnics, or simply enjoying the beauty of nature.
For any medical needs, residents can feel assured knowing that there are 20 pharmacies available nearby. Whether it's filling prescriptions or seeking over-the-counter medications, these easily accessible pharmacies help ensure the health and wellness of the community members.
Residents also benefit from having three physicians in close proximity. These professionals offer comprehensive medical care and regular check-ups for individuals requiring ongoing healthcare support.
Food enthusiasts will appreciate the five restaurants nearby. From casual diners to fine dining establishments, there is a wide range of culinary options to suit every taste bud. Residents can relish delicious meals without having to travel far from their comfortable living spaces.
Transportation is also readily available with eight transportation services nearby. This allows residents to easily commute to appointments or explore the surrounding area while having peace of mind knowing their transportation needs are well taken care of.
In terms of spiritual fulfillment, two places of worship are conveniently located near the community. This ensures that residents have easy access to religious services and an opportunity to nurture their faith as desired.
Furthermore, residents have access to reliable medical care within reach as there are three hospitals nearby. In cases of emergencies or specialized treatments, this ensures prompt assistance without having to travel long distances.
The Family and Nursing Care assisted living community in Silver Spring, MD offers its residents not only a safe and nurturing environment but also convenient access to various amenities essential for a fulfilling lifestyle.
Located in Silver Spring, Maryland, this area offers a variety of amenities and services that cater to seniors. With multiple pharmacies such as CVS and Walgreens within close proximity, access to healthcare and medication is convenient. Additionally, the presence of hospitals like Holy Cross Hospital and Medstar Washington Hospital Center ensures quality medical care is readily available. The diverse dining options including McDonald's, Chick-Fil-A, and Cactus Cantina offer a range of choices for dining out. For recreation, parks like Rock Creek Park and Meridian Hill Park provide opportunities for outdoor activities. Public transportation is easily accessible with several metro stations nearby including Forest Glen Metro Station and Bethesda Metro Station. Overall, this area presents a mix of dining, healthcare, transportation, and recreational options suitable for senior living.
Family and Nursing Care is located at 962 Wayne Avenue Ste 500, Silver Spring, MD 20910 in Montgomery County, Maryland
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