SYNERGY Home Care of Rockville, Bethesda & Potomac

Pros

• The Synergy staff, from the office to the caregivers, is top notch.
• Synergy is great, with responsive communication and flexible scheduling.
• The caregivers are pleasant, accommodating, and excellent at supporting recovery tasks.
• Each caregiver is professional, knowledgeable, caring, and well trained.
• The service provides reliable, compassionate care that brings peace of mind.
• Caregivers build deep personal relationships and feel like family to the clients.
• Synergy can quickly mobilize caregivers in emergencies with thoughtful, skilled support.
• The leadership and staff are proactive, accessible, and dedicated to making care seamless.
• Care is individualized, with careful matching to each client's needs.
• They consistently go above and beyond to ensure client comfort and well-being.
• The service is dependable, never a no-show, and goes the extra mile.
• Families consistently report satisfaction and trust in Synergy for ongoing care.

Cons

• Synergy was a let down.
• Synergy is off their list.
• There was miscommunication with the receptionist/caregiver/client, and one caregiver fell asleep on the couch, with several being fired and leaving the mother alone, which was dangerous.
• The reviewer felt the company was not honest about the training and experiences of the nurses.
• Many caregivers did not have their own cars.

Review

SYNERGY Home Care of Rockville, Bethesda & Potomac is best suited for families seeking dependable, in?home senior care delivered by highly vetted professionals who can support post-operative recovery, ongoing daily living needs, and flexible scheduling. Its footprint serves Rockville and nearby Bethesda and Potomac with a track record that highly values responsiveness and caregiver quality. The model shines when care is needed quickly after surgery, as a bridge from hospital to home, or when a plan must scale up or down as medical needs change. Care managers will appreciate the added layer of coordination, and households requiring 24/7 or near-constant coverage can rely on robust scheduling and leadership oversight. In short, this is a premium option for families prioritizing reliability, warmth, and hands-on management.

However, some families should consider alternatives if dementia-specific programming, highly predictable single-caregiver assignments, or caregiver-led outings are non-negotiables. A few reviews flag that initial discussions about capabilities didn't always align with what caregivers could deliver, and some aides lacked cars for outings. There are occasional mentions of shift changes and miscommunications that can unsettle a plan, though these appear sporadic amid an overall pattern of strong performance. For households needing a guaranteed, fixed, long-term caregiver without turnover, or a program focused exclusively on advanced dementia care, it's prudent to compare options that publish explicit dementia curricula and outing policies.

The core strengths consistently outweigh these caveats. The staff - from office leadership to frontline aides - are described as top-tier: punctual, well-trained, and genuinely caring. Scheduling is flexible and rapid, capable of accommodating post-operative timelines, last?minute requests, and gradual hour?adjustments as recovery progresses. The caregivers are clinically capable, compassionate, and adept at helping clients complete tasks safely, sometimes even solving tricky wet-wound or shower scenarios with practical know?how. The ability to match caregivers to individual needs, along with 24/7 accessibility and ongoing leadership oversight, creates a stable service that minimizes coverage gaps.

Relationships matter here. Reviewers repeatedly note that caregivers form meaningful connections and that the team attends to both medical needs and quality-of-life considerations - encouragement, respect, and gentle companionship during recovery. Leadership is described as responsive and hands-on, with owners and senior staff actively coordinating plans, addressing concerns, and ensuring the right fit. The in-house, vetted caregiver model provides a level of reliability and consistency that families seldom find with agencies that outsource. This is a company that treats client welfare as a core mission rather than a transactional engagement.

Where concerns surface, the firm tends to respond with transparency and action. Occasional notes about miscommunication or uneven caregiver experiences are balanced by rapid problem?solving, clear scheduling adjustments, and a track record of never leaving a client unsupported. The ability to deploy multiple aides for complex needs and then scale back as appropriate speaks to strong operational strength and client?centered planning. For families weighing risk, the combination of rigorous caregiver training, accountable leadership, and adaptive planning provides substantial reassurance that issues are not swept aside.

For families considering options in Rockville, Bethesda, and Potomac, the decision often hinges on how much value is placed on reliability, caregiver compatibility, and hands-on leadership. If the priority is a premier home-care experience with deeply supportive aides and a responsive management team, Synergy Home Care stands out as a leading choice. Enter the process with a clear intake that spells out capabilities, request a primary caregiver when possible, and insist on consistent contact with a supervisor. A thoughtfully structured trial period - with defined ramp-up and ramp-down phases - helps confirm fit. Overall, this agency delivers peace of mind, high-quality care, and a practical, experience-tested path for maintaining independence at home.

This part of Rockville, Maryland offers a convenient and diverse range of amenities for seniors looking to live in the area. With multiple metro stations nearby, transportation options are easily accessible. There are several pharmacies, restaurants, cafes, and theaters within a short distance, providing plenty of options for entertainment and dining. The area is also home to parks where one can enjoy outdoor activities and nature. For medical needs, there are reputable physicians and hospitals in close proximity. Places of worship are also available for those seeking spiritual fulfillment. Overall, this neighborhood in Rockville offers a balanced mix of convenience, healthcare options, recreational opportunities, and community resources for seniors to consider for their living needs.

Transportation

• Grosvenor-Strathmore Metro Station (0.8 miles)
• Twinbrook Metro Station (1.7 miles)
• Hertz Rent A Car (2.3 miles)
• Medical Center Metro Station (2.9 miles)
• Glenmont Metro Station (3.5 miles)
• Rockville Metro Station (3.6 miles)
• Bethesda Metro Station (3.9 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3 miles)

Restaurants

• Silver Diner (1.4 miles)
• Menchie's Westfield Montgomery Mall (2.2 miles)
• McDonald's (2.2 miles)
• McDonald's (2.4 miles)
• Jollibee (2.9 miles)
• Founding Farmers (2.9 miles)
• Sichuan Pavilion (4 miles)

Parks

• Winding Creek Local Park (1.6 miles)
• Georgian Forest Park & Tennis Courts (3.7 miles)
• Falls Road Park (4 miles)
• Chevy Chase Park (4.7 miles)
• Chesapeake and Ohio Canal National Historic Park (5.5 miles)
• Rock Creek Regional Park (5.8 miles)
• Rock Creek Park (5.9 miles)

Theaters

• AMC Montgomery 16 (2.3 miles)
• AMC DINE-IN Rio Cinemas 18 (7 miles)

Physicians

• Capitol Medical Group (3.6 miles)
• Potomac Valley Orthopedic (4.8 miles)
• The Centers For Advanced Orthopaedics (6 miles)
• Occupational Health Consultants (6.1 miles)
• Potomac Pediatrics (6.6 miles)
• Foxhall Pediatrics (7.5 miles)
• Montgomery Internal Medicine (8.1 miles)

Cafes

• Tatte Bakery & Cafe (4.1 miles)
• Starbucks (5.2 miles)
• Starbucks (6 miles)
• Lost Sock Roasters (6.8 miles)
• Silver Diner (7 miles)
• Starbucks (7.7 miles)
• Starbucks (8.5 miles)

Hospitals

• Holy Cross Hospital (4.4 miles)
• Adventist HealthCare Shady Grove Medical Center (6.2 miles)
• Sibley Memorial Hospital (7.1 miles)

Places of Worship

• Christ Congregational Church (5.4 miles)
• Rockville Evangelical Mission (7.4 miles)
• Saint Andrew Kim Catholic Church (7.9 miles)