Advanced Home Support, Inc.

Pros

• The office is easy to work with and can quickly provide additional caregivers.
• They quickly resolve issues when a caregiver isn't a good fit.
• Their team is attentive, compassionate, and organized from the very first contact.
• They help families navigate what type of in-home support is best.
• The staff and nursing aides are outstanding.
• They generally send caring, responsible aides precisely when needed.
• They negotiate with long-term insurance companies professionally.
• The caregiver Dominique was professional, friendly, helpful, and went above and beyond.
• The team is professional, flexible, kind, and incredibly supportive.

Cons

• The reviewer noted that administration is very good but caregiver quality is spotty and questioned training.
• The reviewer claimed the first four caregivers had minimal experience, limited English, and one had body odor.
• The reviewer stated they would not recommend Advanced Nursing for the elderly, disabled, or patients with Alzheimer's.
• The reviewer said most caregivers did not know how to handle basic tasks.
• The reviewer urged the company to spend more effort on screening staff and training.

Review

Across a broad spectrum of in-home care experiences, Advanced Nursing & Home Care consistently appears as a trusted partner for families navigating aging, dementia, recovery from surgery, and end-of-life care. Many reviewers emphasize the office's accessibility and responsiveness, noting that when needs changed - whether it was adding more caregivers, adjusting schedules, or coordinating with insurance - staff were quick to respond and easy to work with. The tone is repeatedly heartfelt: families express relief at having reliable help when it's most needed and recognize the organization as a steady resource through challenging times.

From the very first phone call, the team is described as attentive, compassionate, and organized. Reviewers recount how they were guided to determine the right level of in-home support for their loved ones, sometimes in places as specific as Potomac, MD, and over the course of months or even years. One caregiver family mentions how the office helped them navigate "what type of in-home support would be best," with gratitude for the overall approach and for being able to rely on a dependable care coordination team. Several accounts highlight the ability to negotiate with long-term insurance in a professional fashion, easing a burden for families who are already juggling medical needs and schedules.

Caregivers and aides who enter homes are frequently described as outstanding, compassionate, and capable. Families value that their loved ones feel safe and cared for, and that the caregivers bring warmth and professionalism to daily routines. There are many praise-filled anecdotes about staff and aides forming trusting relationships with seniors, helping with personal care, keeping living spaces tidy, and engaging in meaningful companionship. When a particular caregiver wasn't the right fit, a quick phone call or email typically resolved the issue, underscoring the company's flexibility and commitment to fit and continuity of care. The anecdotes include mentions of specific team members who left a lasting impression, from overnight caregivers to daytime aides, all contributing to a sense of reassurance for families.

The care provided spans a wide range of needs, including memory care and dementia support, post-surgical recovery, and end-of-life arrangements. Some reviewers note that Advanced Nursing & Home Care carefully assesses progression with dementia and assigns nurses and aides who communicate well and are easy to reach. Several families describe the care as "professional," "kind," and "loving," with the care team stepping in during transitions to new living arrangements or during hospice planning. One account highlights how the nurses added an element of compassion and dignity during a parent's hospice journey, with ongoing check-ins that helped the family feel informed and supported. The team's responsiveness during acute events - such as hospital or post-hospital transitions - also stands out, with caregivers and coordinators working closely to align teams and schedules.

There are highly specific stories that highlight extraordinary moments of impact. For example, reviewers credit Advanced Nursing with playing a decisive role during a family crisis - such as stepping in during a hospice transition, coordinating care so that the loved one could remain at home with dignity, and providing consistent, supportive presence for both patients and families. Other testimonials recount how the organization helped a relative recover at home after serious health events, and how the hands-on care and proactive communication allowed families to focus on what mattered most: being present with loved ones. In some narratives, staff such as Riley and Steve are singled out for their roles in staffing, coordination, and ongoing support, underscoring the human-centered approach that underpins the service.

As with any service, there are cautionary notes. A few reviewers describe experiences where caregiver quality varied, emphasizing the need for stronger screening and training. Some early caregivers were noted to have limited English, and one review specifically mentions poor personal care observations such as bad body odor. Another reviewer, reflecting on services used since 2021, advised that while the company may be well-suited for regular patients, they might not be the best fit for the elderly, disabled, or those with Alzheimer's disease, citing concerns about staff preparedness for basic tasks. These comments are important reminders that, while many families have exceptionally positive outcomes, consistency in staffing and ongoing training remain critical areas for attention.

Despite occasional concerns, the overarching sentiment across the reviews is one of deep gratitude and trust. Families repeatedly say they could not have managed without Advanced Nursing & Home Care, especially during times of transition and uncertainty. They speak of being able to breathe easier knowing there was a reliable team available, of feeling heard and supported, and of witnessing real kindness and competence in the care provided. From overnight shifts with caregivers like Edna and Julian to long-term arrangements for a spouse or parent, the experiences collectively paint a portrait of a company that, for many, has become an indispensable partner in home-based care.

This area of Rockville, Maryland offers a variety of amenities and services that would be beneficial for those considering senior living. With multiple pharmacies such as CVS and Walgreens nearby, access to medication and health supplies is convenient. There are also several restaurants offering a range of dining options, including casual eateries like McDonald's and more upscale choices like Founding Farmers. Public transportation options are easily accessible with metro stations within a few miles, providing easy travel around the area. For recreational activities, there are several parks nearby for outdoor enjoyment. In terms of healthcare, there are reputable physicians and hospitals in close proximity for medical needs. Additionally, there are places of worship for spiritual fulfillment. Overall, this part of Rockville provides a well-rounded environment with essential services for seniors looking to settle in the area.

Pharmacies

• CVS Pharmacy (0.1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.7 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.7 miles)

Restaurants

• McDonald's (0.3 miles)
• Silver Diner (0.5 miles)
• McDonald's (1 miles)
• Founding Farmers (1.6 miles)
• Sichuan Pavilion (2.1 miles)
• Menchie's Westfield Montgomery Mall (2.9 miles)
• Peter's Grill (3.1 miles)

Transportation

• Hertz Rent A Car (0.4 miles)
• Twinbrook Metro Station (0.4 miles)
• Rockville Metro Station (1.7 miles)
• Grosvenor-Strathmore Metro Station (2.7 miles)
• Glenmont Metro Station (4.1 miles)
• Shady Grove Metro Station (4.4 miles)
• Medical Center Metro Station (4.7 miles)

Parks

• Winding Creek Local Park (2.1 miles)
• Falls Road Park (2.7 miles)
• Georgian Forest Park & Tennis Courts (3.8 miles)
• Rock Creek Regional Park (4.1 miles)
• Bohrer Park (6 miles)
• Chevy Chase Park (6.6 miles)
• Chesapeake and Ohio Canal National Historic Park (6.6 miles)

Theaters

• AMC Montgomery 16 (2.9 miles)
• AMC DINE-IN Rio Cinemas 18 (5.2 miles)

Physicians

• Potomac Valley Orthopedic (4 miles)
• The Centers For Advanced Orthopaedics (4.2 miles)
• Occupational Health Consultants (4.3 miles)
• Potomac Pediatrics (4.8 miles)
• Capitol Medical Group (5.5 miles)
• Montgomery Internal Medicine (7.1 miles)
• Family Allergy & Asthma Care (7.2 miles)

Cafes

• Starbucks (4.2 miles)
• Silver Diner (5.2 miles)
• Starbucks (5.9 miles)
• Tatte Bakery & Cafe (5.9 miles)
• Starbucks (6.6 miles)
• Starbucks (6.9 miles)
• Starbucks (7.5 miles)

Hospitals

• Adventist HealthCare Shady Grove Medical Center (4.5 miles)
• Holy Cross Hospital (6 miles)

Places of Worship

• Rockville Evangelical Mission (5.5 miles)
• Saint Andrew Kim Catholic Church (6.9 miles)
• Christ Congregational Church (7 miles)
• Church of the Redeemer (7.8 miles)