Tender Care Svc

Pros

• Chantale is great.
• Dr. Matilda Charles consistently acknowledges team members' hard work.
• Merry Mae was a life-saver, taking initiative and tidying up meticulously.
• The management goes above and beyond to create a supportive, growth-oriented workplace.
• Marime is wonderful, anticipates needs, takes charge, and remains kind and professional.
• Elizabeth is helpful, responsible, friendly, efficient, and caring.
• The owner is incredibly responsive and provides extremely flexible services.
• The nursing aides are exceptional: intelligent, personable, and well trained.
• Charlotte is TOP-NOTCH - a loving, caring caregiver who goes above and beyond.
• Tender Care Nursing is highly recommended by families and trusted to care for aging parents.
• Matilda and Claudette are praised for finding perfect caregivers and for exceptional support.
• The staff are compassionate, professional, and treat clients with humanity and respect.

Cons

Review

Tender Care Nursing Agency has earned a steady chorus of appreciation from families and staff alike, consistently praised for the warmth, reliability, and thoughtful professionalism that define their service. Across the hundreds of sentiments shared, a common thread runs clear: the people at Tender Care - especially the owner, Matilda Charles, and the devoted team she leads - make compassionate care feel personal, accessible, and continually improving. Chantale, in particular, is singled out as a standout, emblematic of the respectful, attentive approach that pervades the organization. The reviews consistently highlight a workplace culture where management genuinely cares about both clients and staff, fostering an environment that respects dignity, encourages growth, and supports compassionate caregiving.

One vivid testament to the agency's responsiveness is the experience of a family that welcomed a wonderful aide, Merry Mae, into their home five days a week. Merry Mae quickly integrated into daily life, handling laundry, grocery shopping, light housekeeping, and more, all without waiting for direction. Her initiative and meticulous tidiness, paired with a fearless willingness to experiment with new recipes, left the family feeling that they had been given not just help, but a lifeline. "She did everything we weren't able to do," they note, calling her a life-saver and using a sentiment echoed by others who appreciate how Tender Care matches practical support with genuine care. This story, like many others, underscores the agency's ability to deploy aides who can manage routine tasks with competence and a spirit of service.

Beyond individual aides, several reviewers applaud the management and leadership that shape the working atmosphere. A caregiver describes feeling truly fortunate to be part of a company where management goes above and beyond to foster a thriving workplace, emphasizing growth, wellbeing, and job satisfaction. In their words, work at Tender Care feels less like a grind and more like a meaningful vocation supported by people who value and invest in their team. These sentiments are intertwined with gratitude toward Dr. Matilda for consistently acknowledging team members' hard work, an acknowledgment that tends to motivate staff and reinforce a culture of appreciation.

Personal career progression at Tender Care is another recurring theme. One employee recounts starting as a teenager and growing into a young adult, finding what they describe as the best place they've ever worked as a GNA/CNA. The environment is described as patient, kind, and understanding, with leadership that is caring, compassionate, and consistently supportive. After just three months, the opportunity arose to work as a PCC in the office, collaborating with multiple clients. The reviewer emphasizes how this nurturing atmosphere makes their job feel meaningful and supported, a sentiment echoed by others who feel respected and valued as part of a team that not only cares for clients but also for the people who provide care.

Several accounts highlight standout caregivers by name and describe the impact of their attentiveness and professionalism. Marime is praised for her three-night care during a back problem, where she managed not only the immediate needs like bed changes and kitchen tidy-ups but also the proactive leadership to take charge when something needed doing. Elizabeth is celebrated for nursing assistance and dependable transport - taking a wheelchair-bound client to Mercy, Wilmer, and doctors and contributing to a sense of security during a difficult period. In both cases, the caregivers are portrayed as kind, pleasant, and highly professional, underscoring how Tender Care's staff balance empathy with practical competence.

The capacity of Tender Care to provide flexible, reliable support is repeatedly commended. Reviewers describe how the owner is incredibly responsive and how services can be tailored to a family's budget and schedule, often including follow-up visits after a paid package concludes. This combination of customization, responsiveness, and consistent follow-through makes families feel seriously cared for, and many say they would gladly engage Tender Care again. The flexibility to adjust to changing needs and schedules emerges as a central strength, a feature that many families come to rely on during transitions such as post-hospital recovery or helping a loved one adjust to new living arrangements.

Long-term trust and consistency across families are other frequent notes. Families who have used Tender Care for years emphasize that the nursing staff are among the most caring and competent they have encountered, with endorsements that the agency's aides are attentive, professional, and a reliable presence in Baltimore and surrounding areas. The care extended to a loved one with a terminal illness, and to a 101-year-old mother, is described in terms of intelligence, warmth, and a steadfast commitment to the dignity of the clients. Reviewers repeatedly observe that Tender Care aides go above and beyond, demonstrating a profound respect for the humanity of those they serve and treating clients with the kindness they would show their own family.

Specific testimonies reveal the human impact of this work: patients and families feel supported through difficult times and appreciate the way Tender Care's leadership and staff become part of the family's extended circle. One family notes how Tender Care's team, including Matilda and Claudette, located perfect caregivers who could meet complex needs after a life-altering hospitalization. They describe how Matilda's proactive involvement - finding suitable matchups, staying in touch, and ensuring every need was addressed - made an otherwise overwhelming period manageable and even comforting. The appreciation extends to the scheduling team, where Claudette's responsiveness and kindness are highlighted as essential components of the positive experience.

In sum, the collective voice across these testimonials paints a portrait of Tender Care Nursing Agency as more than a provider of home health services. It is a community built on trust, personalized attention, and a consistent commitment to excellence. Families speak of caregivers who are not only skilled and reliable but also genuinely kind and relational, of management that leads with compassion and practical support, and of a founder who remains deeply involved in ensuring the best possible outcomes for clients and staff alike. The overarching sentiment is one of gratitude and confidence: Tender Care has proven to be a dependable partner in caring for loved ones, and a workplace that honors and nurtures the people who make that care possible. A steady chorus of thanks follows - from those who received care, to those who gave it, to those who administered it all with a shared belief in the importance of dignity, respect, and human connection.

Randallstown, Maryland offers a convenient and diverse array of amenities for senior living. With a variety of restaurants ranging from fast food options like Wendy's and McDonald's to sit-down dining at Tom's Sports Tavern and Eggspectation, residents have plenty of dining choices. In terms of healthcare, there are several pharmacies in close proximity including Walgreens and Rite Aid, as well as numerous physicians' offices such as Baltimore Heart Associates and Patient First for medical needs. For leisure activities, seniors can enjoy movies at the AMC Owings Mills 17 theater or relax at one of the nearby parks such as Northwest Regional Park or Patapsco Valley State Park. Additionally, there are several places of worship available for spiritual fulfillment and hospitals like Lifebridge Health Campus Service and Sinai Hospital Of Baltimore for any medical emergencies. Overall, Randallstown provides a well-rounded and supportive community for seniors looking to settle down in the area.

Restaurants

• Wendy's (1.1 miles)
• Tom's Sports Tavern (1.2 miles)
• THB Bagelry + Deli (1.5 miles)
• Eggspectation (1.6 miles)
• McDonald's (1.9 miles)
• Cabrito Mexican Grill (2.1 miles)
• Mezcal Mexican Restaurant & Bar (2.1 miles)

Pharmacies

• Walgreens (1.1 miles)
• Rite Aid (1.2 miles)
• Wegmans (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.6 miles)
• Walgreens (3.3 miles)
• Jason Pharmaceuticals (4 miles)

Physicians

• The Physicians Pavilion At Owings Mills (1.3 miles)
• Baltimore Heart Associates (1.6 miles)
• Brenner, Arnold, Md - Brenner & Mitnick (1.7 miles)
• Dr Pearlman Office (2.2 miles)
• Patient First - Owings Mills (2.3 miles)
• Richard J Kuntz (2.8 miles)
• Dr Kelman Office (2.9 miles)

Theaters

• AMC Owings Mills 17 (1.7 miles)

Cafes

• Panera Bread (2.2 miles)
• Tous Les Jours (7.7 miles)
• Starbucks (7.7 miles)
• Starbucks (8.4 miles)
• Miss Shirley's Cafe, Roland Park (8.8 miles)

Parks

• Northwest Regional Park (2.3 miles)
• Patapsco Valley State Park (6 miles)
• Meadowood Regional Park (6.8 miles)
• David Force Park (7.3 miles)
• Lake Roland (7.4 miles)

Places of Worship

• Bridgeway Community Church - Owings Mills/Reisterstown Campus (3.5 miles)
• Brown Memorial Woodbrook Presbyterian Church (8.6 miles)

Hospitals

• Lifebridge Health Campus Service (5.2 miles)
• Johns Hopkins Medicine at Green Spring Station (6.8 miles)
• Bon Secours Health System (7 miles)
• Sinai Hospital Of Baltimore (7.1 miles)
• Sheppard Pratt Health System (8.7 miles)
• GBMC (8.8 miles)