Visiting Angels

Pros

• Visiting Angels provides a great experience.
• Dave is wonderful to work with.
• M. is a caregiver who loves and encourages the mom.
• Their service helps families keep loved ones at home.
• The care for the dad has been very good, and the family speaks highly of the caregivers.
• Marcy is super helpful and checks in regularly.
• The providers are attentive and happy to assist during recovery.
• The staff works hard to ensure everything is done correctly and maintains high standards.
• The service would be used again if needed.

Cons

• They claim the manager Dave stated the service is only for senior citizens, indicating a lack of compassion for younger or middle-aged disabled or terminally ill individuals.
• They allege that a Visiting Angel forged $6,000 in checks and stole by taking a picture of a debit card, and that the franchise owner has been of no help and has dragged this on for over five months despite a police report.
• They warn that they are being stonewalled and doubt the issue will be resolved.

Review

Visiting Angels presents a picture of care that can feel deeply personal and reassuring, even as other experiences reveal friction points that can leave families frustrated. Across the reviews, there is a strong throughline of warmth, attentiveness, and genuine effort from some staff members, alongside concerns about policy clarity and communication that can, at times, undermine that sense of support.

Several reviewers highlight exceptionally positive encounters centered on specific individuals. One family describes Dave as "wonderful to work with," with their mom's caregiver, M., noted for genuine affection and encouragement that helps make daily life more manageable. The sentiment is that the service reduces stress during a challenging time, enabling the family to keep a loved one safely at home. In another account, Marcy receives high praise for responsiveness: she answered endless questions and kept checking in, while the care providers were described as attentive and ready to assist with anything the surgery-recovering mother needed. In these instances, the caregivers' attitude and reliability appear to be the keystones of a very positive experience.

There is also praise for how the team handles urgent questions and policy matters. One reviewer notes that a transport policy issue was promptly addressed by Marcy, underscoring that when concerns arise, there are individuals within the organization who respond quickly and effectively. Another reviewer emphasizes that the staff "works hard to make sure everything is done correctly and maintains high standards." Taken together, these voices suggest a pattern where, when the right people are involved, the service can feel professional, thorough, and dependable.

However, not all feedback aligns with those positive experiences. A reviewer who called to inquire about services recounts a troubling exchange in which the manager, Dave, allegedly stated that Visiting Angels only serves senior citizens and would not assist younger, disabled, or terminally ill individuals. The accusation is that the company intentionally refused business and showed a lack of compassion. This perspective points to a perception of policy inflexibility or misalignment with the needs of some potential clients, and it stands in stark contrast to the more favorable portrayals of personalized care in other reviews.

Another thread in the feedback emphasizes the care side more than policy: a long-standing commitment to doing things correctly and upholding high standards. This single line - "Works hard to make sure everything is done correctly and maintains high standards" - offers a counterpoint to the negative report about policy, suggesting that there are staff members who are diligent and principled in their approach. It's a reminder that experiences can vary widely depending on which caregivers and supervisors are involved.

The most disturbing and troubling element in the collection is a severe accusation of outright theft. One reviewer warns prospective clients with a "BEWARE!" and alleges that an entrusted Visiting Angel forged checks totaling $6,000 and stole more by copying a debit card. They accuse the local franchise owner of being unhelpful and dragging the matter through months of inaction, even after a police report had been filed. This account suggests a breach of trust on a level that would understandably shake a family's confidence in the service and raise questions about safety, screening, and response times when something goes wrong.

Taken as a whole, the reviews paint a nuanced portrait of Visiting Angels. For some families, the experience is marked by compassionate, reliable caregivers and responsive managerial support that makes home care feel feasible and less emotionally taxing. For others, there are clear red flags: a perceived rigidity about the client profile and services offered, and, most troublingly, allegations of serious financial misconduct with insufficient or slow resolution. The wide spread of experiences highlights the importance of careful staff selection, transparent policy communication, and rigorous safeguarding measures to protect clients and their families. It also underscores the value of clear channels for reporting concerns and for ensuring prompt, thorough responses when issues arise.

This part of Pikesville, Maryland offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies such as Walgreens and Rite Aid nearby, accessing necessary medications and healthcare products is easily accessible. Additionally, there are several reputable physicians' offices and hospitals within a few miles, including Lifebridge Health Campus Service and Sinai Hospital Of Baltimore. For dining options, seniors can enjoy a variety of restaurants like Chick-Fil-A, Cava, and Eggspectation. The area also boasts beautiful parks like Lake Roland and Meadowood Regional Park for leisurely walks or picnics. Furthermore, there are places of worship like Brown Memorial Woodbrook Presbyterian Church for spiritual fulfillment. With reliable transportation options like the Lutherville Light Rail Station nearby, this part of Pikesville presents a well-rounded community for seniors to consider for their retirement years.

Pharmacies

• Walgreens (0.1 miles)
• Seven Mile Market (1 miles)
• Rite Aid (1.9 miles)
• Walgreens (2.1 miles)
• Walgreens (2.3 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.9 miles)

Restaurants

• McDonald's (0.4 miles)
• Corinthian Lounge & Restaurant (3.2 miles)
• Mezcal Mexican Restaurant & Bar (3.3 miles)
• Chick-Fil-A (3.5 miles)
• Cava (3.5 miles)
• Popeyes Louisiana Kitchen (3.6 miles)
• Eggspectation (3.6 miles)

Physicians

• Dr Kelman Office (0.8 miles)
• St Paul Place Specialist OB GYN (0.8 miles)
• Dr Pearlman Office (2 miles)
• Baltimore Heart Associates (3 miles)
• Omni Eye Specialists (3.1 miles)
• Brenner, Arnold, Md - Brenner & Mitnick (3.2 miles)
• The Physicians Pavilion At Owings Mills (3.5 miles)

Hospitals

• Lifebridge Health Campus Service (1.9 miles)
• Sinai Hospital Of Baltimore (3.8 miles)
• Johns Hopkins Medicine at Green Spring Station (4.3 miles)
• GBMC (5.5 miles)
• Sheppard Pratt Health System (5.8 miles)
• MedStar Union Memorial Hospital (6.8 miles)

Cafes

• Panera Bread (3.5 miles)
• Miss Shirley's Cafe, Roland Park (5.5 miles)
• Starbucks (6.3 miles)
• Panera Bread (7.1 miles)

Parks

• Lake Roland (4.1 miles)
• Meadowood Regional Park (4.2 miles)
• Northwest Regional Park (5.6 miles)
• Rodgers Forge Tot Lot (5.8 miles)
• Patapsco Valley State Park (6.6 miles)

Theaters

• AMC Owings Mills 17 (4.2 miles)
• Cinemark Towson And Xd (6.9 miles)

Places of Worship

• Brown Memorial Woodbrook Presbyterian Church (5.3 miles)
• Bridgeway Community Church - Owings Mills/Reisterstown Campus (5.9 miles)
• Church of the Immaculate Conception (6.6 miles)
• Church of the Nativity (7 miles)

Transportation

• Lutherville Light Rail Station (6.4 miles)