Jerry's Caring Hands

Pros

• Clients report that Jerry's Caring Hands provides wonderful, helpful aides and very good care.
• Families are impressed by the compassionate and professional staff who offer daily support and companionship.
• An elderly client praises attentive service and the trustworthiness of the caregiver.
• The agency is described as kind, thoughtful, and capable, helping to ease the burden of aging.
• Families note that their loved ones are well cared for, with needs addressed and the home kept neat.
• Clients express gratitude for the attentiveness and reliability of the caregivers.
• Reviews indicate that they are very happy with choosing Jerry's Caring Hands.

Cons

• The reviewer was extremely upset with how her husband's aftercare and PT were handled after discharge.
• A nurse arrived two days after discharge and was extremely unhelpful.
• The scheduled physical therapy visit never occurred; no one showed up.
• Attempts to contact the provider by phone went unanswered.
• The PT claimed they were running late and would arrive after 7:30 PM on a Friday, disrupting childcare.
• The reviewer described the service as extremely unprofessional and criticized the lack of communication.
• The hospital-arranged post-operative care through Jerry's Health was described as very bad.
• The agency was accused of not having COVID-19 vaccinated nurses and not mandating N95 masks.
• The nurse arrived but refused to wear an N95 mask and left without providing service.
• They did not follow CDC guidance for preventing the spread of COVID-19.
• Communication after surgery was poor; promises to have someone come on Saturday were not kept, and nobody showed up; the voicemail was full.
• A late text stated that someone would be there but they had no idea when.
• Even after insurance switched providers due to unprofessionalism, a physical therapist tried to come but they were unaware that Cigna had canceled them.

Review

Across a spectrum of experiences, the reviews paint a picture of Jerry's Caring Hands as a home health provider that can be deeply reassuring in some cases while frustrating and unreliable in others. Several stories center on post-discharge care after serious injuries, where families describe hopes for timely, professional support that never quite materializes. In one account, a family describes their husband's severe work injury - four extremities affected - and a discharge that was followed by a nurse arriving two days later rather than the next day as promised. The same review notes that a physical therapy visit was scheduled the following day but never occurred, with two different contact numbers going unanswered. The caregiver describes a stressful situation: two young children at home, the need to arrange daycare, and a Friday evening window that stretched far past the family's capacity to manage. The impression left is one of repeated assurances about a therapist's arrival that never materialized and a communication process that failed the family when they needed it most.

Another set of comments centers on concerns about infection control and COVID-19 safety. In one account, a patient recounts post-op care for an ileostomy and alleges that the agency employed an unvaccinated nurse who refused to wear an N95 mask, ultimately leaving without providing care. The patient suggests the facility does not consistently follow CDC guidance on testing and mask usage. This narrative frames a broader worry about frontline safety practices and the potential risk to patients who are recovering from major surgery and may be more vulnerable to infection.

A third thread focuses on miscommunication with insurance and scheduling. One reviewer describes a Saturday window that was never fulfilled, with a voicemail box that was full when they tried to reach the agency. A subsequent text claimed that someone would be there but offered no clear arrival time. Even after the family contacted their insurance provider and had a switch arranged to a different provider, a physical therapist allegedly tried to come again only to learn that the insurer had canceled the visit. This sequence of miscommunications, cancellations, and uncertain timing left the family feeling unvalued and professionally neglected, and it prompted them to seek alternatives.

Not all feedback is negative. Several accounts offer warm testimonials about the caring and reliability of the staff. One reviewer simply states, "I'm very happy with this company and my aide is wonderful; she's very helpful and I'm well taken care of." Another person describes two aides who provide "exquisite care," checking in regularly to ensure the patient is receiving the right support. An elderly client in Harford County expresses gratitude for attentive service that includes daily support, help, companionship, and a sense of trust in the caregiver. The family notes that both Jerry and his staff are kind and thoughtful, and they describe the relationship as one that has significantly eased the burden of aging and dependence.

Additional positive voices emphasize continuity of care and the personal bond that can develop with home care providers. One reviewer mentions that the agency has worked very well with and for their family, leaving their mother well cared for and giving attention to both parents' needs. They praise a household that remains neat and orderly and describe their mother's visits as a source of happiness, with a companion who feels more like a trusted friend. Others echo sentiments of compassion and professionalism, highlighting staff that are attentive, dependable, and deeply invested in their clients' well-being. In these favorable notes, the care team's demeanor - gentle, respectful, and considerate - stands out as the defining feature that makes the relationship succeed.

Taken together, the collection of reviews reveals a service that can be deeply meaningful when functioning smoothly: compassionate aides who provide daily support and companionship, staff that patients and families come to rely on, and a sense of relief at having reliable assistance during challenging medical recoveries. Yet the same set of reviews underscores serious gaps that can undermine confidence and safety: inconsistent scheduling, missed visits, poor or uncertain communication with patients and families, and concerns about adherence to health and safety guidelines. The contrasts highlight a core tension in home health care - between the personal, human touch that families value and the logistical reliability required to deliver consistent, safe care. For prospective clients weighing their options, these accounts suggest that while Jerry's Caring Hands can be a source of comfort and dependable companionship in many situations, there are critical areas - communication, scheduling reliability, and strict adherence to infection-control practices - that may need careful consideration and proactive follow-up.

This area of Baltimore, Maryland offers a variety of amenities and services that may be attractive to seniors looking for a convenient and accessible location. With several pharmacies, physicians, and hospitals within a short distance, residents can easily access healthcare services. Additionally, there are a number of restaurants and cafes nearby for dining options. For those who enjoy nature, there are parks within a few miles for outdoor recreation. The proximity to transportation hubs like Penn Station provides easy access to travel opportunities. Places of worship are also available for those seeking spiritual fulfillment. Overall, this part of Baltimore offers a mix of conveniences and recreational opportunities that may appeal to seniors looking for a vibrant community to call home.

Pharmacies

• Northern Pharmacy and Med Equipment (0.4 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.9 miles)
• Giant (2 miles)
• Walgreens (2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.3 miles)

Physicians

• Overlea Personal Physicians (1.5 miles)
• Pediatric Partners (2.5 miles)
• Katzen Eye Group (3.4 miles)
• Clinical Associates (3.5 miles)
• O'Dea Building- St Josephs Hospital (3.7 miles)
• Patient First (3.9 miles)
• Maryland Vascular Specialists (4.1 miles)

Restaurants

• Burger King (1.8 miles)
• Colin's Seafood and Grill (2 miles)
• McDonald's (2 miles)
• McDonald's (2.1 miles)
• Taco Bell (2.1 miles)
• Chick-Fil-A (2.2 miles)
• Remo's of NY (2.2 miles)

Hospitals

• MedStar Good Samaritan Hospital (2.2 miles)
• MedStar Franklin Square Medical Center (3.8 miles)
• Sheppard Pratt Health System (4.2 miles)
• GBMC (4.4 miles)
• MedStar Union Memorial Hospital (4.5 miles)
• Kennedy Krieger Institute (5.4 miles)
• Osler Bulding (5.4 miles)

Parks

• Cromwell Valley Park (2.9 miles)
• Rodgers Forge Tot Lot (3.8 miles)
• Honeygo Run Regional Park (5.5 miles)
• Lake Roland (5.5 miles)
• Patterson Park (5.7 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (4.1 miles)
• Miss Shirley's Cafe, Roland Park (4.8 miles)
• Panera Bread (4.9 miles)
• Starbucks (5.2 miles)
• Starbucks (5.6 miles)

Theaters

• Cinemark Towson And Xd (3.6 miles)
• AMC White Marsh 16 (4.4 miles)

Places of Worship

• St Demetrios Greek Ort (3.8 miles)
• Church of the Immaculate Conception (4 miles)
• Brown Memorial Woodbrook Presbyterian Church (4.4 miles)

Transportation

• Penn Station (5.6 miles)