Our Family Assisted Living Inc.

Pros

• Warm Heart Assisted Living has caring and loving staff.
• They celebrate residents' birthdays with parties, cake, and singing.
• The staff and owner provide excellent, ongoing communication about residents' needs.
• The facility is beautiful and the overall experience is wonderful.
• The reviewer is very pleased with the care received.

Cons

• The nurse practitioner at this facility is abysmal.
• She did not respond to calls, text messages, or emails seeking information about the patient's care.
• During Covid, the patient's weight dropped from 230 pounds to 140 pounds without any explanation.
• She refused to write a hospice referral because she was angry about moving the patient out of her care.
• She stated that having her personal cell phone did not obligate her to respond to information requests.
• She presents herself as a doctor, but the reviewer questions her qualifications to care for loved ones.
• The reviewer believes there is nobody overseeing her practice and that she can do as she wishes with patients.
• The reviewer thinks the husband would have been in better shape - and perhaps not died so soon - under different medical care.

Review

Warm Heart Assisted Living presents a compelling contrast in the impressions of those who have interacted with it. On one hand, a long-time caregiver's family member speaks with gratitude about the quality of daily life and the warmth of the staff. They describe five years of attentive, loving care, noting that the team is compassionate and genuinely concerned for their loved one's well-being. The reviewer recalls a birthday celebration organized by the facility for their relative, an event that included a cake, singing, and a gathering of residents with family members. This memory stands out as a vivid testament to the sense of community and celebration that Warm Heart seemed to foster, making the experience feel personal and heartfelt.

The positive review goes beyond just kindness and fellowship. It highlights strong, ongoing communication from both the staff and the owner, who are described as consistently informing the family about the resident's needs. The reviewer emphasizes their own satisfaction with the level of care received, underlining that they have been very pleased with how their loved one has been treated on a day-to-day basis. The overall impression conveyed is of a beautiful place staffed by people who genuinely care, where the environment supports both comfort and connection. The phrases "Beautiful Place, Wonderful Staff, Amazing Experience" capture the tone of a residence that feels like home in many respects.

In recounting this experience, the reviewer paints a picture of a well-run facility where personal relationships and supportive routines contribute to a sense of well-being. The birthday party example is not merely about a celebratory moment; it symbolizes the broader culture within Warm Heart - one that appears to prioritize social engagement, companionship, and a positive atmosphere. The family member's account suggests that the staff's consistent communication and their visible investment in the resident's happiness and comfort create a strong sense of trust and reassurance. For families seeking a living environment that emphasizes warmth, attentiveness, and an inviting community, this account positions Warm Heart as a favorable option.

However, another perspective offered about the same facility casts a starkly different light on what care can mean in a medical sense. This second reviewer is sharply critical of the nurse practitioner associated with Warm Heart, describing her as "abysmal" and urging prospective buyers to beware. According to this account, any questions about a loved one's health - such as daily intake, sleep, weight, or other indicators - are met with refusals or a lack of useful information. The reviewer asserts that routine inquiries do not yield answers, and they recount a pattern of unresponsiveness across multiple channels, including texts, emails, and phone calls that went unanswered.

The criticisms intensify when the narrative turns to a dramatic weight loss and a steep decline in the resident's abilities during the period under the NP's care. The reviewer notes that during the Covid era, their husband dropped from 230 pounds to 140 pounds, and claims this change went unaddressed or unspoken by the NP. What followed, according to the reviewer, was a progression from a mobile, independent person who could feed themselves, use the toilet, and shower, to someone who could not perform these tasks - without any timely communication or intervention from the medical provider. The reviewer further contends that the nurse practitioner refused to write a hospice referral, allegedly because she was unhappy about moving the patient out of her care, a stance described as vindictive and unprofessional.

A pointed direct quote from the reviewer underscores the condescending tone they perceived: "Having my personal cell phone does not equate to me having to respond to any and all of your personal requests and attempts for information?" The reviewer also asserts that the practitioner "calls herself a doctor," yet is billed as a nurse practitioner, prompting the claim that she lacks appropriate accountability and oversight. The implication is that the practitioner can act with considerable autonomy, without sufficient supervision, leaving families feeling abandoned or unheard. The reviewer closes with a strong plea that potential residents seek alternative medical care, suggesting that this practitioner's approach may have dire consequences for patients in need.

Taken together, the two reviews reveal a nuanced reality: Warm Heart Assisted Living may excel as a living environment, offering a warm, nurturing, and sociable atmosphere that residents and families deeply appreciate. The positive account focuses on daily care, community warmth, and open lines of communication about residents' needs, creating a sense of trust and contentment. Yet the negative account raises serious concerns about medical leadership, accessibility, and the responsiveness of a key clinician within the same facility. The juxtaposition underscores a critical takeaway for families evaluating elder care: a facility can provide a supportive, beautiful home life while simultaneously presenting significant questions about medical oversight and proactive, compassionate clinical care.

For anyone considering Warm Heart, these perspectives suggest a balanced approach. Visit with attention to the environment and staff interactions, and observe the daily routines that shape residents' quality of life. At the same time, inquire deeply about medical oversight, the role and accountability of the nurse practitioner, channels for obtaining timely medical information, and the process for referrals like hospice when needed. The experience shared here illustrates why it's essential to assess both the living atmosphere and the medical leadership when choosing a place for a loved one, ensuring that warmth and well-being extend beyond the walls of the residence to every aspect of care.

Restaurants

• McDonald's (0.8 miles)
• J & T Seafood (0.9 miles)
• IHOP (3.6 miles)
• Burger King (4.3 miles)
• Chick-Fil-A (4.5 miles)
• McDonald's (4.5 miles)
• Lu & Joe's Restaurant & Lounge (5.5 miles)

Places of Worship

• Mt Airy Bible Church (1 miles)
• First Baptist Church of Green Valley (10 miles)
• Trinity Lutheran Church (12.6 miles)
• Church of the Redeemer (13 miles)
• Greater Baltimore Temple (13.6 miles)

Parks

• Watkins Park (3.8 miles)
• Piney Run Park (5.4 miles)
• Freedom Park (6.5 miles)
• Mayeski Park (6.6 miles)
• Triadelphia Reservoir (12 miles)
• Arora Hills Local Park (12.1 miles)
• David Force Park (12.3 miles)

Hospitals

• Cancer Care Center of Mt Airy (4.1 miles)
• Bon Secours Health System (9.8 miles)
• Westminster Nursing and Convalescent Center (13.5 miles)
• Lifebridge Health (14.2 miles)
• Howard County General Hospital, Johns Hopkins Medicine (14.3 miles)
• Howard County General Hospital (14.3 miles)

Pharmacies

• Medicine Plus Pharmacy (4.2 miles)
• Mt. Airy Pharmacy (4.2 miles)
• Walmart Pharmacy (4.5 miles)
• Walgreens (7.7 miles)
• Martin's Pharmacy (8 miles)
• Weis Pharmacy (8.4 miles)
• Community Care Pharmacy (9.3 miles)

Physicians

• Capital Women's Care (4.3 miles)
• Capital Ob-Gyn Assoc (4.4 miles)
• Plastic Surgeon Guy Cappuccino Md (4.6 miles)
• Family Dental Center (6.3 miles)
• Northwest Hospital Primary & Specialty Care Center (7.9 miles)
• Family Medical Associates (8.2 miles)
• Melvin S. Stern, MD (12.9 miles)

Cafes

• French Twist Cafe (5.9 miles)
• Starbucks (8 miles)
• Starbucks (12.5 miles)
• Tous Les Jours (14.2 miles)
• Starbucks (14.4 miles)
• Starbucks (14.4 miles)