The Coordinating Center

Pros

• The Coronation Center is praised for its passion and caring.
• The staff are described as very professional and dedicated.
• The employees are helpful and friendly, doing great work helping those who need it most.
• The organization is wonderful with fantastic people, and their work is much needed in society.
• Reviewers celebrate the staff's mission and passion.
• The Coordinating Center is regarded positively for helping individuals of all ages.
• The visit was described as great, with outstanding people who do great work.

Cons

• The supervisor seemed to be focused on protecting her own job rather than supporting staff.
• The employee was fired without any warning.
• Upper management praised the employee's heart but terminated them due to late paperwork caused by a heavy workload.
• Delays in services are harming the client who needs assistance.
• The agency is quick to obtain signatures and funding for payment, but can take months to sign a single paper.
• The person doing the actual work is the last to get paid and can lose everything before help arrives.
• Requesting help has been a complete failure so far.
• Management was unsupportive.
• Coordinators are overloaded with clients, causing ongoing delays.
• Support planners are frequently changed, with some lacking experience.
• The organization has been called the worst and unprofessional by reviewers.
• Complaints and investigations have been pursued due to problems with service.
• The REM program's new coordinator assignment raised concerns about availability and continued delays.

Review

The collection of reviews paints a picture of a support coordination organization that elicits both admiration and frustration from those who rely on its services. On the one hand, there is a steady chorus of praise for the mission, the passion, and the genuine care shown by many staff members. Several reviewers speak warmly of the organization's purpose: a place that truly wants to help people of all ages, with staff described as professional, dedicated, and deeply committed to making a difference. The Coronation Center and The Coordinating Center are repeatedly credited with heart, compassion, and a meaningful mission. For many clients and their families, these elements shine through in daily interactions, and some reviewers insist that the people they work with are wonderful, helpful, and deeply invested in the well-being of the people they serve.

Simultaneously, the narrative is punctuated by longstanding concerns about quality control, consistency, and timing. A recurring thread is that the people on the front lines - the coordinators and support planners who actually do the work of coordinating services - are often overwhelmed by the volume of clients and demands placed on their schedules. Several reviewers describe a system that seems stretched thin, with delays in essential services like meals, supplies, physical therapy, and other supports that are critical to the well-being of their clients. The sense that "the coordinators are overloaded" translates into tangible harm for clients who rely on timely assistance; some reviewers describe a two- to three-month expectation that stretches to six months or longer, with the impact of those delays felt acutely by clients facing ongoing needs.

There is a strong sense of frustration with how paperwork and funding approvals are processed. One reviewer notes the irony of the system: staff are quick to obtain signatures and generate funding to get paid, yet the actual paperwork that unlocks services can languish for months. The person who does the hands-on work - the clinician, aide, or caregiver - may end up waiting far longer than clients themselves, sometimes risking the loss of services or even the need for more drastic arrangements like Long Term Care as they try to bridge gaps in support. This tension between initiating funding and delivering services creates a perception of misaligned incentives and a bottleneck that undermines trust in the system.

The reviews also highlight a pattern of turnover and inconsistency in staffing. Several respondents report frequent changes in support planners, with some individuals having little to no relevant experience. When a reviewer finally encounters a planner with experience, the experience is praised, but the reviewer worries that they will not retain that planner for long. The resulting cycle of onboarding and reassigning planners contributes to confusion and a lack of continuity, which many feel directly contributes to service disruptions and frustration.

Management receives mixed assessments. A number of reviews describe management as unsupportive or slow to respond, and a few explicitly call out specific incidents and personalities as problematic. Others describe management as professional and capable, capable of creating a supportive environment, but these positive impressions seem overshadowed by stories of rushed conversations, pressure to move paperwork forward, and a perceived emphasis on administrative outcomes over the day-to-day needs of clients. The contrast between supportive, caring staff on the front lines and challenging interactions with leadership creates a nuanced portrait: the core mission is valued, but systemic inefficiencies and organizational strain continually erode confidence.

A particularly charged portion of the narrative centers on a documented incident of perceived unprofessionalism and neglect. One reviewer singles out a specific support planner and supervisor by name, accusing them of complaining about caseloads, rushing conversations, and failing to provide essential services - an omission that led to a prolonged period without a CNA for a sick client. This reviewer not only describes a deeply troubling experience but also states that they felt compelled to escalate the matter to state authorities. The response noted by the organization's side is that support planners are responsible for ensuring CNA coverage, suggesting a potential mismatch between perceived roles and actual responsibilities, and inviting readers to consider whether expectations align with formal duties.

Beyond these negative episodes, several remarks celebrate the personal connections and the dedication of staff who clearly care about clients. Multiple reviewers express admiration for the compassion and energy of the people who work there, calling out the effective and meaningful service that has had a real, positive impact when it functions well. Phrases like "very professional," "great visit," "outstanding people who do great work," and "their work is much needed in our society" recur, underscoring that the organization has the capacity to do excellent work when the logistics and administrative layers cooperate.

A few reviewers describe small, everyday positives that humanize the experience: pleasant interactions with staff who feel trusted and respected, endorsements of the organization's mission, and appreciation for the kind, helpful nature of many employees. These authentic, heartfelt appreciations provide a counterweight to the more systemic criticisms, illustrating that the organization can inspire loyalty and gratitude when everything aligns - meaning when staff have adequate time, there is steady communication, and funding and services are delivered promptly.

In sum, the picture is one of a well-intentioned organization with a noble mission and a core staff that often demonstrates genuine care and professionalism. Yet the same system appears beset by overload, inconsistent staffing, slow bureaucracy, and management challenges that collectively impede the delivery of timely, reliable services. The conflicting experiences - from praise of compassionate, capable front-line workers to sharp complaints about planning delays, frequent planner turnover, and unsupportive management - suggest a dissonance between the organization's aspirational goals and the practical realities of service delivery. The reviews collectively call for greater consistency, clearer roles, faster processing of paperwork, and stronger support for the staff who are expected to carry the heavy load of coordinating and delivering critical services to vulnerable clients.

This part of Millersville, Maryland offers a convenient and diverse range of amenities for senior living. With multiple physicians and pharmacies within close proximity, residents have easy access to medical care and prescriptions. Additionally, there are several restaurants and cafes nearby for dining options. The area also boasts several parks for outdoor recreation and relaxation. For those who enjoy cultural activities, there are theaters in the vicinity for entertainment. Transportation options include the Baltimore/Washington International Thurgood Marshall Airport and a light rail station for ease of travel. Overall, this neighborhood provides a well-rounded environment with a mix of healthcare facilities, dining options, recreational spaces, and transportation services suitable for seniors looking to settle down in a vibrant community.

Physicians

• Anne Arundel Dermatolo (0.3 miles)
• Medical Arts Centre (2.9 miles)
• Oakwood Medical Building (3.1 miles)
• Mercy Personal Physicians (3.2 miles)
• Mid Atlantic Neurology Consultants (3.5 miles)
• Greater Maryland Pain Management (3.6 miles)
• Johns Hopkins odenton (3.6 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.2 miles)
• Rite Aid (3.4 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.5 miles)

Restaurants

• McDonald's (1.5 miles)
• Double T Diner - Pasadena (3 miles)
• Chick-Fil-A (3.5 miles)
• McDonald's (3.6 miles)
• McDonald's (4.3 miles)
• Chick-Fil-A (4.3 miles)
• Honey Bee Diner (4.9 miles)

Parks

• Randazzo Softball Park (2.3 miles)
• Sawmill Creek Park (4.8 miles)
• Piney Orchard Nature Preserve (5.8 miles)

Cafes

• Panera Bread (2.8 miles)
• Big Bean (4.5 miles)
• Panera Bread (5.5 miles)
• Chesapeake Bay Roasting Company (6.6 miles)
• Starbucks (6.6 miles)
• Starbucks (6.8 miles)

Places of Worship

• Heritage Community Church (3.1 miles)
• St John the Evangelist Church (5 miles)
• St Elizabeth Ann Seton Church (6.8 miles)

Transportation

• Baltimore/Washington International Thurgood Marshall Airport (BWI) (3.2 miles)
• Cromwell Station/Glen Burnie Light Rail Station (5.2 miles)
• Concourse C (6.1 miles)
• Concourse D (6.1 miles)
• Security Checkpoint - Concourse C (6.1 miles)
• BWI Baggage Claim 10 (6.2 miles)
• Concourse B (6.2 miles)

Theaters

• Regal Waugh Chapel & IMAX (5.5 miles)
• Cinemark Holdings (6.9 miles)

Hospitals

• Kimbrough Ambulatory Care Clinic Main Pharmacy (5.6 miles)