Home Helpers of Baltimore County

Pros

• The Senior Helpers were punctual and very competent.
• This senior service is professional, responsive and caring.
• Amanda has been very attentive, flexible and helpful getting us to the right person.
• Amanda is professional, trains her people, and is nicely responsive when clients reach out to her.
• It is clear she views us as people rather than mere numbers, and takes her job seriously.
• Other office members have also been quite helpful in scheduling, front desk and billing.
• The two ladies that come to my dad's house are wonderful.
• My mom is very pleased with the service she receives.
• The office and the caregiver were extremely caring and catered to the needs at hand when it was needed.
• Marie Hoppa and Janai were the best helpers I've ever had.
• She was so happy with her CNA and the reliability of the company.

Cons

• The company does not do what it promises.
• The office has not scheduled the client correctly.

Review

Across several reviews, a common thread emerges: families seeking in-home senior care often prize punctual, compassionate, and professional support, with strong appreciation for teams that listen, adapt, and communicate well. The experiences span two brands - Senior Helpers (notably the Timonium office) and Home Helpers of Attleboro - and the messages vary from glowing praise of individual caregivers to cautious notes about scheduling and promises. Taken together, they paint a picture of care that can be deeply meaningful when the right people and processes align, and it can be frustrating when mismatches or miscommunications occur.

In the Timonium, Maryland area, Senior Helpers receives frequent commendations for reliability and competence. Reviewers describe the service as punctual, professional, responsive, and caring. One reviewer underscores the personal touch: "Amanda is professional, trains her people, and is nicely responsive when clients reach out to her. It is clear she views us as people rather than mere numbers, and takes her job seriously." This sentiment is echoed by others who repeatedly note the manager's hands-on involvement, her attentiveness, and her willingness to help clients find the right fit. The overall tone suggests a service that trains its staff and values client relationships, with Amanda specifically highlighted for her leadership and support.

However, there are also caveats that temper the consistently positive tone. A number of reviews acknowledge that "we have had some difficulties getting the right helper," a challenge that can be common in senior care but is clearly felt here. One reviewer even issues a strong caution: "BE AWARE OF THIS COMPANY !!! THEY DO NOT DO WHAT THEY PROMISE!!!" Such a stark warning stands in contrast to the many favorable notes about individual caregivers and the manager, signaling that experiences can vary and that expectations around scheduling and matching caregivers can be a point of friction.

Within the same ecosystem, other reviewers share distinctive praise for the actual caregivers on the ground. Comments like "The two ladies that come to my dad's house are wonderful. They're both very kind and compassionate and very patient with him. Could not ask for anything more," highlight the day-to-day impact of compassionate, patient care. For a mom receiving services, the experience is similarly positive, with remarks about the office and the caregiver being extremely caring and responsive. One reviewer specifically mentions the visiting nurse's knowledge and recommendations, underscoring that quality care often comes from a coordinated team rather than a single person.

Communication and relationship-building are repeatedly cited as differentiators. In addition to Amanda's leadership, reviewers point to front-desk and scheduling support as helpful elements of the office experience. The sense that staff genuinely care for clients and treat them as people, not numbers, comes through in several accounts. A recurring theme is the desire for consistent scheduling and continuity of caregivers, with some praise for the flexibility that helps families adjust as needs change. The testimonials collectively suggest that when the office team aligns well with caregivers, the overall experience can be excellent, emphasizing comfort, trust, and reliable care.

Beyond Senior Helpers, the Home Helpers of Attleboro story adds another dimension to the overall picture of in-home elder care. Here, clients recount a positive transformation in their loved one after receiving home care. One reviewer describes being reassured by the CNA's reliability and the overall quality of service, noting that the time with Home Helpers brought a noticeable improvement in their mother's attitude and well-being. The narrative emphasizes the relief of knowing care is consistent and dependable even when the caregiver is miles away, illustrating the value of reliable remote oversight and trust in the CNA's abilities.

A particularly vivid account from Home Helpers of Attleboro centers on a mother with congenital heart failure. The reviewer explains initial apprehension about remote monitoring, given the distance, but after one week, there was a "complete change in her personality" - she was very happy with the CNA, and the reliability of the company contributed to peace of mind for the family. The review repeats a similar sentiment, reinforcing that the service, when well-matched to the family's needs, can deliver exactly what is needed and more. The positive outcome is framed as a success story of finding the right caregiving relationship and maintaining it long enough for the loved one to thrive until a new living arrangement became necessary.

Overall, these reviews depict a landscape where high-quality caregiving is within reach when offices are proactive, managers like Amanda are engaged, and caregivers are compassionate and capable. The strongest praise tends to cluster around personalized attention, caregiver reliability, and clear, empathetic communication with families. The strongest critiques focus on scheduling consistency and promises versus delivery, reminding prospective clients to weigh not only the caregiver's immediate warmth and skill but also the office's capacity to align assignments with evolving needs. Taken together, the narratives suggest a service model with much to offer - when the right combination of leadership, planning, and human connection is in place.

Restaurants

• THB Bagels & Deli of Timonium (0.1 miles)
• Sonic Drive-In (0.5 miles)
• Nautilus Diner (0.5 miles)
• McDonald's (0.8 miles)
• McDonald's (1.7 miles)
• The Cheesecake Factory (2.1 miles)
• THB - Towson (2.3 miles)

Pharmacies

• Walgreens (0.1 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• Walgreens (3.2 miles)
• Austin Pharmacy & Medical Supplies (3.7 miles)
• Walgreens (4 miles)

Transportation

• Lutherville Light Rail Station (0.2 miles)

Places of Worship

• Church of the Nativity (0.3 miles)
• Church of the Immaculate Conception (2.1 miles)
• Brown Memorial Woodbrook Presbyterian Church (3.6 miles)
• St Demetrios Greek Ort (5.2 miles)

Cafes

• Panera Bread (0.8 miles)
• Starbucks (4.7 miles)
• Panera Bread (4.9 miles)
• Miss Shirley's Cafe, Roland Park (6 miles)
• Starbucks (7.9 miles)

Physicians

• Advanced Allergy & Asthma Center (1 miles)
• Clinical Associates (2.5 miles)
• Maryland Pediatric Group: Winkelstein Amy L MD (2.6 miles)
• Greater Baltimore Medical Center (2.8 miles)
• Advanced Dermatology Hunt Valley (2.8 miles)
• O'Dea Building- St Josephs Hospital (3.1 miles)
• Pediatric Partners (3.5 miles)

Theaters

• Cinemark Towson And Xd (2.4 miles)

Hospitals

• Johns Hopkins Medicine at Green Spring Station (2.6 miles)
• GBMC (2.8 miles)
• Sheppard Pratt Health System (2.8 miles)
• Lifebridge Health Campus Service (4.8 miles)
• MedStar Good Samaritan Hospital (5.4 miles)
• Sinai Hospital Of Baltimore (5.8 miles)
• MedStar Union Memorial Hospital (7 miles)

Parks

• Meadowood Regional Park (2.6 miles)
• Rodgers Forge Tot Lot (3.8 miles)
• Cromwell Valley Park (3.9 miles)
• Lake Roland (4.2 miles)