BrightStar Care Lutherville Timonium, MD

Pros

• The home care agency was very informative and kind during the interview process.
• The service provided by Genesis for our dad's care was dependable and reliable.
• The hires from Genesis, many of whom were foreigners, did provide the services advertised and were competent in their roles.
• The facility where our dad stayed, Symphony Manor, also had a positive experience with the home care agency.

Cons

• The delayed receipt of Social Security Benefits caused significant financial difficulties for the family.
• Genesis Home Care continued to provide services despite not receiving payment on time.
• The business sued for double the amount owed and refused to negotiate.
• The hires at the home care agency were predominantly foreigners, which some may see as a negative aspect.
• The service was too expensive for the family's budget.

Review

In the world of private care, the cost can often be exorbitant. This was the dilemma faced by a family whose father had suffered a massive stroke. Wanting to honor his wish to remain in the comfort of his own home, they turned to a service recommended by the facility where their father was staying. Little did they know that receiving their father's hard-earned Social Security Benefits would take such an incredibly long time.

Despite informing Genesis, the service provider, of their financial obligation, the care for their father continued. However, due to delayed payments, Genesis eventually ceased providing the much-needed care. It wasn't until their father's financial responsibilities were sorted out that the family could make partial payments and offered to set up a payment plan. Unfortunately, negotiations with Genesis hit a roadblock as they decided to sue for double the amount owed instead of finding a more reasonable solution.

The quality of service provided by Genesis, though not exceptional, was considered acceptable by this family. Many of the caregivers hired were foreigners who diligently provided the services advertised. While there were no complaints regarding their performance, it seemed that cost was ultimately an issue for this particular budget-conscious family.

In another review, a different family spoke highly of their experience with Genesis during the interview process. The agency proved itself to be informative and kind throughout this initial phase. Although there were no reported problems at this stage, it became evident that their services fell beyond what this family could afford.

The family in question had engaged Genesis for two days per week to care for their father after his stroke. Additionally, they were also utilizing Symphony Manor for their mother's care needs. While specifics about Symphony Manor are not mentioned in detail in these reviews, it is clear that both agencies played key roles in ensuring proper care for elderly parents.

In conclusion, while there may have been some bumps along the way when dealing with Genesis' billing practices and affordability concerns, it cannot be denied that they provided dependable service to those in need. With a staff primarily comprised of foreign caregivers, they were able to deliver the services promised and help families honor their loved ones' wishes to remain at home. However, the company's inflexibility when it came to negotiating payment plans left a sour taste for many who had hoped for a more understanding approach during financially challenging times.

This part of Lutherville, Maryland offers a convenient and diverse range of amenities for senior living. There are several pharmacies nearby, including Walgreens and CVS Pharmacy, ensuring easy access to medication and healthcare supplies. A variety of restaurants such as THB Bagels & Deli and McDonald's provide dining options within a short distance. For medical care, there are reputable physicians like Advanced Allergy & Asthma Center and Greater Baltimore Medical Center in the vicinity. Public transportation is easily accessible with the Lutherville Light Rail Station nearby. Places of worship, cafes, theaters, hospitals, and parks are also within reach for leisure and recreational activities. Overall, this area presents a well-rounded community with essential services for seniors looking to settle in a comfortable and convenient neighborhood.

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.2 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.6 miles)

Restaurants

• THB Bagels & Deli of Timonium (0.5 miles)
• Sonic Drive-In (0.9 miles)
• Nautilus Diner (1 miles)
• McDonald's (1.2 miles)
• McDonald's (1.3 miles)
• The Cheesecake Factory (1.6 miles)
• THB - Towson (1.8 miles)

Physicians

• Advanced Allergy & Asthma Center (0.5 miles)
• Clinical Associates (2 miles)
• Greater Baltimore Medical Center (2.4 miles)
• O'Dea Building- St Josephs Hospital (2.6 miles)
• Maryland Pediatric Group: Winkelstein Amy L MD (2.8 miles)
• Pediatric Partners (3 miles)
• Advanced Dermatology Hunt Valley (3.2 miles)

Transportation

• Lutherville Light Rail Station (0.5 miles)

Places of Worship

• Church of the Nativity (0.6 miles)
• Church of the Immaculate Conception (1.6 miles)
• Brown Memorial Woodbrook Presbyterian Church (3.2 miles)
• St Demetrios Greek Ort (4.9 miles)

Cafes

• Panera Bread (1.3 miles)
• Starbucks (4.2 miles)
• Panera Bread (5.4 miles)
• Miss Shirley's Cafe, Roland Park (5.6 miles)
• Starbucks (7.5 miles)

Theaters

• Cinemark Towson And Xd (1.9 miles)

Hospitals

• Sheppard Pratt Health System (2.3 miles)
• GBMC (2.4 miles)
• Johns Hopkins Medicine at Green Spring Station (2.8 miles)
• Lifebridge Health Campus Service (4.8 miles)
• MedStar Good Samaritan Hospital (4.9 miles)
• Sinai Hospital Of Baltimore (5.5 miles)
• MedStar Union Memorial Hospital (6.6 miles)

Parks

• Meadowood Regional Park (2.8 miles)
• Rodgers Forge Tot Lot (3.3 miles)
• Cromwell Valley Park (3.5 miles)
• Lake Roland (3.9 miles)