BrightStar Healthcare in Kensington, MD
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10400 Connecticut Avenue Suite 404, Kensington, MD 20895
For more information about senior living options: (844) 490-3973
Elizabeth is very responsive and extremely competent; Desta is outstanding, kind, reliable, and hardworking. BrightStar Care's nurses are professional and caring, and the office makes scheduling easy. BrightStar is a godsend; the nurse is like family and treats the child wonderfully with kindness and care. Corrine is incredible and calm, goes above and beyond; BrightStar provides exceptional services. Duy Vu is a favorite nurse who has consistently gone above and beyond for five years, delivering wonderful care. Bright Star Care is an awesome place to work; Elizabeth provides helpful, responsive support, making employees proud to be part of the team. BrightStar Care offers versatile services and is highly recommended as a reliable company. BrightStar is a great company with ample opportunities; Elizabeth is a great help and there is potential for many years of employment. The staff are friendly, organized, and compassionate; Elizabeth is appreciated. The management team is professional, schedules are flexible, caregivers are valued, training and support are provided, and the team takes pride in caring. Kerry Swift is compassionate, resourceful, and goes above and beyond in coordinating care. Rhianan Shipe was reliable, trustworthy, timely, kind, and professional; the reviewer will use BrightStar again.
They did not enjoy working with BrightStar Care and would not recommend them. They described BrightStar Care as very cheap for a home health company and noted the staff were rude to a new CNA learner. They criticized the office for not checking the care plan, which led to a caregiver being locked out. They reported scheduling issues, including days with zero availability. They observed that some aides were unwilling to do more than the minimum and that about half of the aides were not good. They stated they would not go with the service again. One review explicitly stated they do not recommend BrightStar Care.BrightStar Care in Kensington is best suited for families facing established medical needs at home, where skilled nursing, infusion therapy, and highly personalized caregiving are essential. This agency shines when there is a need for coordinated, professional in-home health services - whether post-surgical recovery, complex medication administration, wound care, or chronic conditions common to aging loved ones. The strongest value shows up in Montgomery County where 24/7 support and a robust care team can be mobilized quickly, with caregivers who become trusted extensions of the family. For families who prize clinical competence paired with compassionate, stable relationships, BrightStar delivers substantial, practical benefits.
Alternatives are worth considering for families prioritizing cost sensitivity, minimal medical oversight, or a straightforward non-medical companionship model. A minority of reviewers describe BrightStar as "cheap for a home health company" and report friction with staff when learning curves exist for new CNAs. Scheduling friction - days with limited or no availability - also emerges in a few accounts. Those seeking a leaner, less medically integrated option, or a provider with a consistently flat schedule and fewer care-plan complexities, may find other agencies more aligned with their expectations. In short, BrightStar can be the right fit for serious clinical needs, but households should assess whether a lighter, less intensive care arrangement would suffice.
The core strengths rest on a deep bench of skilled caregivers and nurses, paired with responsive, hands-on care management. Reviewers repeatedly highlight individual nurses who are punctual, calm, and highly capable - Duy Vu, Corrine, Monica, Fatou, Andrene, and others - whose clinical expertise and compassionate demeanor anchor the service. Coordinators like Elizabeth and Kerry Swift stand out for rapid communication, thoughtful intake, and the ability to tailor matches to the patient's personality and medical needs. The organization's capacity to arrange urgent or after-hours care, adapt plans on the fly, and maintain continuity through changing schedules translates into reliable symptom management, smoother hospital-to-home transitions, and less family stress.
Yet, some reviews point to imperfections that potential clients should weigh equally. A few experiences note rude interactions among staff or with administration, and there are instances of aides who did not fully align with a prescribed care plan or who surfaced scheduling gaps around holidays. A particularly negative anecdote underscores the risk of mismatches and incomplete attention to care plans when a frontline team is not tightly overseen. While these episodes are not the norm in the broad mix of praise, they reveal real fault lines: care success hinges on steady supervision, clear care plans, and an experienced care manager who can intervene quickly if issues arise.
Those risk factors can be mitigated by leveraging BrightStar's strengths in care management. When a dedicated care manager - frequently Kerry or Elizabeth - takes charge, the probability of a successful caregiver match rises dramatically. Families report that care plans are detailed, adaptable, and well-communicated to both the family and the care team, enabling smoother coordination, better adherence to medical instructions, and fewer last-minute changes. The ability to secure a familiar nurse for ongoing needs, and to pivot swiftly when schedules shift, translates into meaningful stability for patients with complex or evolving conditions. In this environment, the pros - professionalism, reliability, and high-touch service - often outweigh the occasional scheduling hiccup or personality clash.
Practically, the decision to choose BrightStar should rest on a clear assessment of needs and expectations. For Kensington-area residents requiring 24/7 home care, regular infusion or nursing support, and a team-based approach that can flex with hospitalizations and complex disease management, BrightStar offers a compelling, well-supported solution. Prospective clients should emphasize securing a consistent care manager, request a long-term caregiver pairing whenever possible, and insist on a formal, monitored care plan with regular family check-ins. It is wise to discuss contingency coverage for holidays and to confirm response times for urgent care needs. If the priority is a foundational in-home medical care relationship with deeply experienced staff, BrightStar stands out as a practical, decisive choice.
Ronald Reagan Washington National (12 miles away) Washington Dulles International (21 miles away) Baltimore-Washington International (24 miles away)BrightStar Healthcare in Kensington, MD is an assisted living community that offers top-quality care and services to its residents. Situated in the charming neighborhood of Kensington, Maryland, this facility provides a comfortable and safe environment for seniors who require assistance with daily activities.
With three cafes nearby, residents can enjoy their favorite beverages and snacks in a cozy atmosphere. These cafes offer an ideal space for socializing with friends or simply relaxing.
For those who appreciate spending time outdoors, there are four parks within close proximity to the community. These green spaces provide opportunities for leisurely walks, picnics, or enjoying nature's beauty.
The presence of 16 pharmacies near BrightStar Healthcare ensures that medication needs are promptly met. Residents can easily access reliable pharmaceutical services without inconvenience.
In times of medical emergencies or routine check-ups, having one physician nearby brings peace of mind to both residents and their families. The convenience of accessible healthcare contributes to a sense of security within the community.
Residents at BrightStar Healthcare are spoiled for choice when it comes to dining options as there are eight restaurants in the vicinity. Whether craving local cuisine or international flavors, these establishments cater to various palates, offering delicious meals just a stone's throw away from home.
Transportation becomes hassle-free with seven transportation options nearby. This allows residents to easily navigate the city or visit attractions outside of Kensington.
BrightStar Healthcare also recognizes the importance of spirituality by providing easy access to places of worship where residents can practice their chosen faiths and participate in religious activities.
Residents interested in cultural experiences will be thrilled by the close proximity of a theater that stages live performances. This offers an opportunity for entertainment and engagement with the arts without having to travel far from home.
Lastly, having a hospital nearby provides reassurance that quality medical care is readily available if ever needed urgently. The convenience of having medical professionals close by adds an extra layer of safety and peace of mind for both residents and their loved ones.
Overall, BrightStar Healthcare in Kensington, MD offers a vibrant and well-rounded assisted living community, combining comfortable accommodation with convenient access to various amenities and healthcare services.
This region of Kensington, Maryland offers a convenient and vibrant community for seniors looking to settle down. With multiple CVS Pharmacies within a short distance, access to healthcare and medication is readily available. Additionally, there are a variety of dining options nearby such as Jollibee and Silver Diner, as well as transportation options including several Metro stations for easy travel around the area. The abundance of parks like Rock Creek Park provide opportunities for outdoor activities and relaxation. For medical needs, there are reputable physicians and hospitals in close proximity. Furthermore, there are cafes like Tatte Bakery & Cafe for socializing with friends or enjoying a peaceful cup of coffee. Places of worship like Christ Congregational Church cater to spiritual needs, while entertainment venues such as AMC Montgomery 16 offer recreational opportunities. Overall, this part of Kensington provides a well-rounded and accommodating environment for seniors seeking a comfortable and enjoyable living experience.
BrightStar Healthcare is located at 10400 Connecticut Avenue Suite 404, Kensington, MD 20895 in Montgomery County, Maryland
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