9000 Old Palmer Road, Fort Washington, MD 20744
For more information about senior living options: (844) 490-3973
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Maintenance is getting better, and the resident appreciates the good customer service. Resident events are described as a blast and fun for the entire family. The reviewer notes that the washing machine works perfectly and praises the good customer service and speedy repairs by Todd. Hasani is described as very professional and patient, knowledgeable, and quick to help. A reviewer had a very good experience with Hasani, who was helpful and kind. Hasany fixed the A/C quickly and was friendly.
The unit had a roach infestation, making it uninhabitable upon move-in. The building's management staff is described as rude, unwelcoming, and unprofessional (Felicia and Lynnette named). Eviction notices are posted publicly, and evictions are claimed to be processed even when balances are paid. Utilities are billed as rent, leading to higher monthly payments and alleged fraudulent allocation. Lease non-renewals are used to raise rents and push residents toward homelessness. Maintenance requests go unanswered for long periods, with issues like low water pressure, broken window screens, and faulty electrical outlets left unfixed. The property is said to have mold and recurring water leaks, with repairs often delayed or only partially addressed. Health and safety concerns are rampant (mold, roaches), and the management is viewed as prioritizing rent collection over resident well-being. Residents report large, disputed bills after disputes (e.g., $11,406.53) and ineffectual payment-plan efforts. The company is accused of corporate greed, poor tenant relations, and potential investigations by external authorities (BBB and Maryland Attorney General's Office).Harbor Place and Morgan Properties appear in a constellation of resident reviews as a place where problems tend to pile up faster than solutions, and where tenants often feel they are fighting an ongoing battle rather than simply living in a rental. Across many accounts, the dominant themes are pest infestations, structural and maintenance failures, confusing and expensive billing practices, and a management culture that reviewers describe as rude, unresponsive, or more focused on paperwork and evictions than on residents' daily comfort and safety. The overall impression is not just a few isolated incidents but a pattern that repeats itself in multiple units and across different tenants' experiences.
Move-in chaos sets the tone for many statements. One reviewer recalls a September 24 move-in date that was delayed because of a scheduling issue, followed by moving into a unit that was finally deemed acceptable only after receiving keys on October 6. The most immediate and repeated complaint, though, is an uninvited roach presence - described as a major and unacceptable guest that forces residents to rethink even getting settled. In one case a tenant is told they will be transferred to another unit but is told to wait six months, which is described as unacceptable and not aligned with what they expected from the complex. The sense, across the board, is that the problem is acknowledged but not promptly and effectively resolved, leaving new residents arriving to an ongoing fight rather than a fresh start.
Maintenance and repair issues are another recurrent thread, with a troubling sense of delay and neglect. Tenants report low water pressure, window screens in need of replacement, and electrical outlets that have not been fixed after extended periods - sometimes as long as 15 days. That pattern of slow or incomplete service requests compounds the frustration and a growing perception that basic tenant needs are not being treated with priority. The roach problem frequently intersects with these maintenance concerns, and in some descriptions, even when maintenance staff do visit, the underlying issues (like mold, leaks, and lingering moisture) persist or recur, underscoring a broader sense that repairs are incremental and limited in scope rather than comprehensive.
The most charged accusations involve eviction practices and billing, which some tenants describe as relentless and opaque. Several reviewers claim eviction notices appear posted openly on the building and are sent in bulk, sometimes with multiple notices in a single day. There are allegations that evictions proceed even when balances are paid, including a specific and shocking claim of an eviction process for an $80 late-fee, and even a bill totaling more than $11,000 shortly before or during difficult financial times. The billing structure is also criticized: utilities are said to be billed as rent or included in rent, inflating monthly totals, and charges for sanitation or other services are described as excessive or opaque. Accusations of improper allocation or calculation of utilities without transparent bills from actual utility providers fuel suspicion of fraudulent or at least opaque billing practices. One reviewer even states that non-renewing a lease is used as a lever to push rent higher, increasing the risk of homelessness for tenants who cannot or will not absorb the hikes.
The interpersonal climate created by the management and staff emerges as a central grievance. Reviewers frequently describe office personnel as rude, unwelcoming, and unprofessional, with specific names called out - Felicia and Lynnette - who are portrayed as emblematic of a management style more concerned with control and paperwork than with resident welfare. Some reviewers suggest that the responses to negative reviews feel automatic or canned, implying a lack of genuine engagement with tenant concerns. The broader impression is that the property's leadership operates more like a corporate machine than a community-focused management team. The sentiment about the overall corporate structure - Morgan Properties - aligns with longstanding criticisms about tenant-friendliness and a focus on eviction and revenue over care for residents. The Better Business Bureau is cited in some accounts as supporting a poor reputation, and a claim about involvement with regulatory authorities adds to a sense that the issues are systemic rather than isolated.
Interspersed with the stern warnings and cautionary tales are a few threads of more positive, albeit sporadic, experiences. Some reviewers acknowledge improvements in maintenance over time, with residents noting better customer service and timely repairs in certain cases. Specific staff members - Hasani, Todd, and Hasani again for different tasks - receive commendations for professionalism, knowledge, and courtesy, and there are mentions of successful fixes and appreciative tenants who highlight that certain maintenance personnel did a solid job. Acknowledgments like these suggest that not every interaction is uniformly negative and that some individuals within the property management and maintenance team stand out for quality service. Still, these positive notes sit alongside the louder chorus of complaints, implying inconsistency in experiences across the same community.
Taken together, the body of reviews paints Harbor Place as a place where tenants feel overwhelmed by a combination of pest and moisture problems, slow and uneven maintenance responses, opaque and aggressive eviction-related practices, and a management culture perceived as more concerned with rent and occupancy numbers than with health, safety, and daily tenant comfort. The recurring calls to "do not rent here" and urges to seek alternative housing reflect a deep mistrust of the property's governance and a fear that the worst experiences - evictions, mold, and unaddressed hazards - outweigh any occasional positive maintenance interactions. For anyone considering Harbor Place, the picture that emerges is one of caution: the experiences reported span the spectrum from tense but manageable maintenance interactions to outright crises that threaten housing stability, health, and security.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ronald Reagan Washington National (7 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Grabael Home in Fort Washington, MD is a fully furnished assisted living community that offers a wide range of amenities and care services for its residents. The community features a dining room where residents can enjoy delicious meals prepared by the on-site staff. Additionally, the charming garden and outdoor spaces provide opportunities for relaxation and socializing.
Housekeeping services are provided to ensure that residents can enjoy a clean and comfortable living environment. Move-in coordination is also available to assist new residents with the transition process.
For those in need of care assistance, the Grabael Home offers support with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure that each resident's medical needs are met. Specialized care for diabetes patients is available, including meal planning and medication management.
Residents can look forward to engaging in scheduled daily activities designed to promote socialization and overall well-being. Additionally, there are three nearby cafes, two parks, six pharmacies, 17 restaurants, three transportation options, and one place of worship conveniently located near the community.
At the Grabael Home, seniors can enjoy a comfortable and supportive environment where their physical and social needs are well taken care of.
Grabael Home is located at 9000 Old Palmer Road, Fort Washington, MD 20744 in Prince George's County, Maryland
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