Que's Supreme Care in Columbia, MD

Pros

• The staff were courteous, friendly, helpful, and provided clear instructions.
• The doctor was very friendly and professional.
• They make appointments, test results, and messaging easy with MyChart.
• Dr Lang and PA Taylor were very thorough and ran on time.
• Melissa Fleming is an amazing midwife who is caring and personable.
• Dr Rojas, Dr Terry, and Dr Kwong are really nice and helpful.
• Johns Hopkins doctors are among the best in Howard County.
• The front desk staff are friendly and professional.

Cons

• The place had numerous one-star reviews that made them nervous about their first appointment.
• Wait times are consistently long, often 45 minutes or more, while consultations last only about five minutes.
• Getting an appointment can take months and costs can be burdensome.
• The staff are described as rude and unprofessional, with phone hold times that are endless.
• Scheduling and front-desk staff are disorganized and not upfront about changes, causing delays.
• The office medical director is described as awful and uncaring.
• Some reviewers call the practice elitist and say it doesn't advocate for patients.
• The hospital is criticized as one of the worst for delivering a baby, with accusations of discrimination, lies, and coverups.

Review

Que’s Supreme Care in Columbia, MD is best suited for seniors who prize clinical depth and access to a broad, well-regarded medical network, even when that comes with administrative frictions. The community earns solid points for its physician talent and for systems that support direct physician engagement, such as transparent billing in places and straightforward channels (MyChart-style messaging and test-result communication). For families that want robust medical oversight, especially when complex or high-risk issues are involved, this facility delivers the care calculus needed to pursue aggressive treatment plans and timely follow-ups. It is not a “set it and forget it” experience; success here hinges on the family’s willingness to actively coordinate care, ask questions, and push for clarity when the system feels opaque.

Yet this is not a home where predictability and frictionless service come as a given. Those considering alternatives should take note that the reviews reveal consistent patterns of administrative rough edges. Front-desk interactions can swing from helpful to brusque, and the phone system too often yields long holds or misrouted inquiries. Appointment availability is frequently described as constrained, with many patients reporting delays, shifts, or last-minute changes that force them to reorganize busy family schedules. For a senior who requires reliable scheduling or who relies on a courteous, consistently responsive administrative team, these friction points can erode peace of mind and complicate routine care.

The strongest pro set centers on clinical competence and engagement. Several clinicians are praised for thorough examinations, listening, and the time spent with patients, with particular gratitude expressed for providers who are willing to explain conditions in clear terms and to pursue follow-up actions promptly. When care plans hinge on lab results, timely communications, and proactive monitoring, the facility’s infrastructure, handy patient portals, direct clinician calls, and coordinated follow-ups, can offset some scheduling shortcomings. Where a PCP or specialist genuinely listens and acts, families experience meaningful improvements in health outcomes, fewer duplications of tests, and a sense that the care team is on top of evolving needs.

However, the main drawbacks complicate the value equation. The emotional and practical weight of long wait times, frequent delays, and the sense that appointments are rushed cannot be ignored, especially for seniors who may have limited stamina or multiple coexisting conditions. Inconsistent pace across departments, changes in providers, and a sense that some encounters are treated as transactional rather than collaborative erode trust over time. Billing and insurance experiences also surface as a recurring stressor, with confusion about what is covered, who to contact for disputes, and how to coordinate benefits. In short, the care quality can be excellent when clinicians are present and engaged, but the surrounding logistics can undermine the overall patient experience if not managed carefully.

Nevertheless, the pros can be leveraged to create a workable plan. The depth of the physician network means that a resident with multiple comorbidities or a high-priority preventive strategy can access specialists without endless relocation, and the practice’s emphasis on direct communication helps keep critical issues from slipping through the cracks. Families that implement proactive care governance, assigning a single point of contact, requesting written care plans, and insisting on advance notification for schedule changes, can mitigate many of the scheduling and communication headaches. In addition, demanding clarity on which providers remain with the practice and ensuring a consistent care team reduces the risk of disjointed care when a physician departs or relocates.

For families evaluating this community, several practical moves will determine whether Que’s Supreme Care aligns with goals. Confirm which physicians, midwives, pediatricians, or specialists are currently in-network and actively available on-site, and request a detailed schedule of typical appointment windows. Seek a designated care coordinator or patient advocate who can translate medical advice into an actionable plan and who can navigate billing nuances on behalf of the family. Bring questions about wait times, appointment duration, and the practice’s protocol for urgent visits, and insist on a transparent billing roadmap before any procedures or tests are approved. Above all, meet the care team in person to gauge whether bedside manner and communication style align with the senior resident’s needs and family expectations.

In the end, Que’s Supreme Care presents a compelling value proposition for those who will lean into an active, engaged care model and who prioritize access to a distinguished medical network. It can deliver outstanding clinical outcomes when the patient and family remain vigilant and collaborative. But for seniors whose priority is a consistently smooth administrative experience, predictable appointment flow, and uniformly courteous interactions from the moment of contact, alternatives in the Columbia area will likely offer a more stress-free journey. The decision rests on weighing clinical capability against administrative experience, with a clear emphasis on whether the family is prepared to shoulder an empowered role in care management.

Restaurants

• Busboys and Poets (0.7 miles)
• Merriweather Post Pavilion (0.9 miles)
• Union Jack's (1 miles)
• The Food Market (1.1 miles)
• Cured / 18th & 21st (1.2 miles)
• Shake Shack (1.2 miles)
• Uncle Julio's (1.2 miles)

Parks

• Blandair Regional Park (1 miles)
• Lake Elkhorn Park (1.1 miles)
• Martin Road Park (1.6 miles)
• Centennial Park (2.8 miles)
• Centennial Park (3.5 miles)
• High Ridge Park (6.1 miles)
• David Force Park (6.5 miles)

Cafes

• Café Nordstrom (1.3 miles)
• Starbucks (1.8 miles)
• Starbucks (1.9 miles)
• Starbucks (2 miles)
• Starbucks (2.6 miles)
• Starbucks (4.7 miles)
• Starbucks (5.3 miles)

Theaters

• AMC Columbia 14 (1.4 miles)
• Cinemark Holdings (7.2 miles)

Pharmacies

• Walgreens (1.4 miles)
• Wegmans (1.8 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (4.9 miles)
• Walgreens (5 miles)
• CVS Pharmacy (5.1 miles)

Physicians

• American Vein Institute (1.7 miles)
• Hopkins gastroenterology clinic (2 miles)
• Mid Atlantic Nephrology Association (2 miles)
• Columbia Dermatology Center (2 miles)
• American Spine (2.1 miles)
• Aina, Abimbola Center for Maternal and Fetal Medicine (2.2 miles)
• Dr. Klebanow & Associates (2.7 miles)

Hospitals

• Howard County General Hospital (2.2 miles)
• Howard County General Hospital, Johns Hopkins Medicine (2.2 miles)
• Sheppard Pratt Health System (4.9 miles)

Places of Worship

• Bridgeway Community Church (2.4 miles)
• St Augustine's Church (7.2 miles)