Que's Supreme Care

Pros

• Dr. Lang and PA Taylor were very thorough and ran on time.
• Midwife Melissa Fleming is amazing, kind, and explains things well.
• The providers across the practice are wonderful and highly recommended.
• Johns Hopkins-affiliated doctors are among the best in Howard County.
• Pediatric care is very good, with NP Kathryn Harris, and front desk staff and nurses are great.
• Dr. Tellawi was knowledgeable with exceptional bedside manner.
• The gynecology experience was outstanding.

Cons

• The deductible costs are described as much higher than with prior PCPs.
• The nurse practitioner is seen as average compared to the patient's previous doctor.
• Since the doctor left, care has felt chaotic and inconsistent.
• Waiting times are extremely long (often 45 minutes or more) while visits are very short (about five minutes).
• The practice no longer accepts Medicaid, and staff seem unclear about which insurances are accepted.
• Switching the infant's insurance led to over $1,000 in out-of-pocket costs.
• Front desk staff and phone support are described as rude, unhelpful, and prone to hanging up on callers.
• Scheduling is disorganized, leading to months-long waits or substantial delays for appointments.
• Some reviewers allege discriminatory behavior and unprofessional treatment, even implying legal action might be needed to address rights violations.

Review

This collection of reviews paints a picture of a Johns Hopkins-affiliated practice that sits at a hard, sometimes painful crossroads: on one hand, it is home to highly regarded doctors, midwives, and specialists who deliver strong medical care - often in high-risk or complex situations - while on the other hand, many patients encounter a bundle of administrative, scheduling, and billing problems that color every visit with frustration. Several patients describe experiences where the clinical expertise and bedside manner of certain clinicians stand out as a major positive, even as their overall experience with the practice's operations leaves them eager to find alternatives.

A thread of praise runs through many notes about specific clinicians and care teams. Some patients recount excellent, even transformative care from individual providers. For example, several mention Dr. Lang and PA Taylor as particularly thorough and timely in their visits. Pregnant patients spoke highly of the high level of care they received, with some describing exceptional support from midwives like Melissa Fleming (CNM) during labor and delivery. Others cite that the obstetric and pediatric teams - when working well - can feel remarkably competent, compassionate, and reassuring, especially for high-risk pregnancies or delicate neonatal care. In these accounts, the doctors themselves are described as capable, knowledgeable, and personable, capable of delivering the kind of medical treatment that earns strong, positive impressions.

Yet those positive clinical impressions are frequently overshadowed by a spectrum of disappointing administrative experiences. A recurring complaint is long wait times, with patients reporting being kept waiting well beyond their appointment times - anywhere from 30 minutes to two hours in some cases. And even when patients do get seen, the appointment slot can feel rushed, with limited time for discussion or questions, leaving some patients feeling their concerns were not fully addressed. The sentiment echoes a sense that the defining issue is not the quality of medical care but the way patient flow is managed: practices feel "behind schedule," and the overall cadence of visits can feel inconsistent across clinicians and locations.

The front-desk and phone-contact experience is another major source of frustration. Several reviewers describe rude or unhelpful staff, on-hold phone calls that persist for long stretches, and phone systems that occasionally drop calls. The sense of being dismissed or brushed off when seeking help - whether for scheduling, insurance questions, or billing concerns - contributes to a perception that the patient experience hinges as much on administrative competence as on medical expertise. When problems arise, some patients report gaslighting or dismissive attitudes from staff, which understandably compounds the stress of medical situations, especially during pregnancy or with a sick child.

Insurance and billing issues add another layer of conflict. A number of patients report that Medicaid plans are not accepted, and that staff seem uncertain about which insurance plans the practice actually covers. This has led to surprising and outsized out-of-pocket costs - one family cites over $1,000 in unexpected charges after a routine infant check-up when insurance changes happened. The process of reconciling benefits, adjusting to coverage shifts, and coordinating between the practice and the payer is described as burdensome and poorly communicated, sometimes leaving patients to navigate complex calls themselves while their child's care proceeds or is delayed.

Several reviews touch on the impact of staffing changes on patient trust and continuity of care. The departure of a beloved physician - Dr. Tellawi - left a noticeable gap, with some patients feeling that the follow-on providers and office staff did not match the standard of care or the patient experience they previously enjoyed. The "hot potato" effect following that departure is a theme for those who felt the continuity and consistency they valued were sacrificed in service of broadened practice capabilities or rotating providers across multiple locations. For some, this has translated into a decision to seek care elsewhere, particularly when the experience at visits - drama of scheduling, the feeling of being undervalued, or the sense that patient advocacy is left to the patient alone - becomes a barrier to good care.

Despite the variability, there are also pointed warnings and strong criticisms from some reviewers. A number of comments describe practices as elitist or dismissive, with references to discriminatory behaviors and lies or coverups surrounding patient rights and care decisions. A small but pointed subset portrays the experience as hazardous or ethically troubling - claims of threats for following medical advice against the doctors' recommendations, or severe dissatisfaction with how labor and delivery are managed at the hospital - coloring the overall perception of the institution as a whole. While these accounts are a minority within the set, they contribute to a sense of serious inconsistency in how patients are treated depending on who they encounter and when.

Overall, the reviews present a dual reality: exceptional clinical capability and compassionate care from some providers, paired with chronic administrative friction that undermines patient trust and satisfaction. For patients who prize access to highly skilled clinicians - particularly in obstetrics, midwifery, and pediatric care - the practice can still be a strong option, albeit with a clear caveat: be prepared for variable experiences with scheduling, front-desk interactions, and claims processing. If you decide to engage with this practice, it helps to verify which specific physicians and midwives are available at your location, to confirm that your insurance is accepted, and to anticipate longer-than-usual wait times and potential administrative hurdles. In short, the care at the clinical level can be excellent, but the administrative and logistical aspects frequently determine whether the overall experience is smooth or stressful.

Restaurants

• Busboys and Poets (0.7 miles)
• Merriweather Post Pavilion (0.9 miles)
• Union Jack's (1 miles)
• The Food Market (1.1 miles)
• Cured / 18th & 21st (1.2 miles)
• Shake Shack (1.2 miles)
• Uncle Julio's (1.2 miles)

Parks

• Blandair Regional Park (1 miles)
• Lake Elkhorn Park (1.1 miles)
• Martin Road Park (1.6 miles)
• Centennial Park (2.8 miles)
• Centennial Park (3.5 miles)
• High Ridge Park (6.1 miles)
• David Force Park (6.5 miles)

Cafes

• Café Nordstrom (1.3 miles)
• Starbucks (1.8 miles)
• Starbucks (1.9 miles)
• Starbucks (2 miles)
• Starbucks (2.6 miles)
• Starbucks (4.7 miles)
• Starbucks (5.3 miles)

Theaters

• AMC Columbia 14 (1.4 miles)
• Cinemark Holdings (7.2 miles)

Pharmacies

• Walgreens (1.4 miles)
• Wegmans (1.8 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (4.9 miles)
• Walgreens (5 miles)
• CVS Pharmacy (5.1 miles)

Physicians

• American Vein Institute (1.7 miles)
• Hopkins gastroenterology clinic (2 miles)
• Mid Atlantic Nephrology Association (2 miles)
• Columbia Dermatology Center (2 miles)
• American Spine (2.1 miles)
• Aina, Abimbola Center for Maternal and Fetal Medicine (2.2 miles)
• Dr. Klebanow & Associates (2.7 miles)

Hospitals

• Howard County General Hospital (2.2 miles)
• Howard County General Hospital, Johns Hopkins Medicine (2.2 miles)
• Sheppard Pratt Health System (4.9 miles)

Places of Worship

• Bridgeway Community Church (2.4 miles)
• St Augustine's Church (7.2 miles)