Rising Sun Family Care Ctr is a senior community in Colora, MD.
Information last verified:
2626 Tome Hwy, Colora, MD 21917
To contact a resident: (410) 658-6000
For more information about senior living options: (866) 208-4318
Many reviewers describe the staff as caring and quick to respond to concerns.
A large portion of reviews focus on the staff being friendly, caring, and attentive when questions come up. Several residents/patients mention fast follow-up after visits or quick help when something is wrong. Families also describe feeling known and supported over long periods of care, not treated like a number at the front desk.
Some reviewers report major communication breakdowns when calling or waiting on results.
Several reviews say it can be nearly impossible to reach the office by phone, with calls being disconnected or unanswered. Others describe delays or missing follow-up after labs, with results needing to be interpreted by the patient themselves. A couple of reviews also describe unprofessional handling during a crisis period, reinforcing concerns about communication when time matters.
A few reviewers say they did not feel heard or supported by providers.
Some negative reviews describe not being taken seriously, feeling invisible during appointments, or experiencing a lack of compassion. Others mention concerns about empathy and collaboration around care decisions. These complaints stand alongside many positive comments about caring providers, suggesting uneven experiences depending on the visit and provider.
Reviewers highlight the practice’s support for children and fitting families in when needed.
At least a couple of reviews describe using the practice for both adults and younger patients, including a toddler and infant. Reviewers also mention being able to get in when it matters, which they say helps reduce trips to urgent care. Overall, the feedback suggests the office is used as a family primary-care option.
Some reviewers say the office is difficult to access without health insurance.
A recurring negative thread is whether the practice will consider patients who do not have medical insurance. Several reviews directly describe being turned away or treated poorly because of insurance status. These comments are separate from the positive caregiver feedback, but they are frequent enough to be a clear caution for prospective patients.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Day Program
New Castle County (25 miles away)Rising Sun Family Care Ctr is located at 2626 Tome Hwy, Colora, MD 21917 in Cecil County, Maryland
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