Touching Angels Health Residential Services

Pros

• The team is respectful, loving, and caring.
• The agency is caring, kind, and does its best to accommodate clients' needs.
• Touching Angels embodies family care, and the staff goes above and beyond to provide genuine care.
• The agency is flexible and supportive to both staff and clients.
• The entire staff is always helpful in handling problems or issues.
• Touching Angels has been very supportive of families, always available when needed, with positive and professional staff.
• Touching Angels works hard to find the perfect caregiver, and the follow-up is excellent.
• Everyone in the office is patient, kind, and very helpful, and they communicate regularly to ensure all is going well.
• They are a very caring group that treats clients with kindness and love.
• The agency makes clients feel like family.
• The staff are professional and go above and beyond to accommodate caregiving services.
• Touching Angels is family-friendly from top to bottom.

Cons

• They require payment up front but do not deliver services, and clients must fight to get their money back.
• They dropped a client's sister on two separate occasions, causing a broken bone each time.
• The agency lies to clients, fails to be held accountable for mistakes, and throws people under the bus to push its agenda; the reviewer would not recommend their services.

Review

Touching Angels Healthcare inspires a wide range of emotions in the families and individuals who have interacted with it. Read together, the reviews reveal a landscape where many people praise the agency as a warm, caring, and professional partner in caregiving, while others warn that their experiences fell far short of expectations. The common thread in the most positive accounts is a sense of family-style support, thoughtful staffing, and a genuine commitment to meeting the needs of both clients and their families. In these stories, the team is described as respectful, loving, and consistently willing to go the extra mile.

Several reviewers emphasize the personal warmth and dedication of the Touching Angels team. The caregivers are repeatedly described as caring and patient, with phrases like "the whole team is really respectful, loving and caring," and "the staff goes above and beyond to provide genuine care." Families emphasize how Touching Angels embodies a family-oriented approach, making clients feel valued and supported. The agency is credited with being flexible and supportive to both staff and clients, and many write that they would definitely recommend the agency to others. The sense of comfort and trust is a recurring theme in these positive remarks, with memories of specific caregivers and care moments highlighted as meaningful and reassuring.

Beyond personal warmth, several reviews point to organizational strengths that contribute to reliable caregiving. Commentators describe Touching Angels as careful and well-prepared, with attention to the practical needs of care. They note that the agency provides PPE equipment, coursework, and license compliance, and that the team is consistently on top of the details needed to keep workers and clients safe and well-supported. A number of accounts praise strong communication and dependable follow-up, with families reporting regular contact from the office and a steady effort to address problems or questions as they arise. There is a sense that the agency strives to match caregivers thoughtfully with families and to maintain a high level of professionalism throughout the caregiving relationship.

Many reviewers celebrate how Touching Angels has impacted the health and well-being of their loved ones. Descriptions like "Touching Angels embodies family care," "they are flexible and supportive," and "the caregiver is amazing" convey gratitude for the role the agency plays in daily life and health management. Some testimonials insist that placing a parent or relative with Touching Angels was among the best decisions they made, with assurances that staff are patient, kind, and thorough in their work. Several accounts speak to the reassurance that comes from knowing someone trusted is overseeing care and that the agency is consistently attentive to the needs of both clients and their family members who work or live with them.

It is important to acknowledge that not all experiences align in the same direction. A portion of the feedback expresses serious concerns about money and accountability. Statements such as "they require money up front but don't deliver on services" and "you have to fight tooth and nail to get your money back" reflect skepticism about transaction terms and fulfillment. Some reviewers characterize interactions as deceptive or unaccountable, and one reviewer explicitly says they would never recommend the services. These voices emphasize the risk of financial and service-related disappointments, reminding prospective clients to scrutinize contracts, billing practices, and refund policies before committing.

There are also troubling individual reports that touch on safety incidents. One reviewer recounts a caregiver "dropped my sister on two separate occasions breaking a bone each time," a claim that raises serious concerns about safety and accountability. In a review landscape that includes both praise and warnings, this account stands out as a stark reminder that the quality and safety of care can vary, and that safeguarding measures and supervision are critical topics for families to investigate.

Finally, several personal perspectives stand out for their immediacy and specificity. A caregiver-parent notes that their mother is a client and that they themselves work as the caregiver, underscoring how intertwined some experiences are with daily life. Other testimonials celebrate the positive, hands-on support of the office team, with statements like "they communicate with us regularly to ensure all is going well" and "the office is patient, kind and very helpful." These voices - whether from clients who rely on the agency or from family members who also work there - contribute to a nuanced portrait of Touching Angels: capable of delivering compassionate, high-touch care in many circumstances, while also prompting caution for others who want to verify terms, safety practices, and accountability before engaging.

In the end, the reviews present Touching Angels Healthcare as a provider capable of extraordinary empathy and practical support, alongside warnings about financial practices and safety concerns raised by certain experiences. For anyone considering this agency, the message is clear: you may encounter deeply positive, family-like care that feels both professional and personal, but it is wise to conduct thorough due diligence - clarify upfront payment terms and refunds, request detailed care plans and safety protocols, verify licensing and compliance, discuss caregiver matching and trial periods, and maintain clear, ongoing communication with the office. The best outcomes appear to come from families who actively participate in shaping the care journey and who press for consistent follow-through and accountability.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Rite Aid (0.1 miles)
• Walgreens (0.2 miles)
• Walgreens (2.7 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4.5 miles)

Restaurants

• Chick-Fil-A (0.2 miles)
• McDonald's (1.7 miles)
• Corinthian Lounge & Restaurant (3.3 miles)
• The Trolley Stop (3.9 miles)
• Manor Hill Tavern (4.2 miles)
• Phoenix Upper Main (4.2 miles)
• Auntie Anne's (4.3 miles)

Hospitals

• Spring Grove Hospital Center (1.7 miles)
• Sheppard Pratt Health System (4.2 miles)
• Baltimore VA Medical Center (5.5 miles)
• University of Maryland Medical Center (5.5 miles)
• Sinai Hospital Of Baltimore (5.6 miles)
• UMMC Midtown Campus (5.7 miles)
• MedStar Union Memorial Hospital (6.6 miles)

Physicians

• Saint Agnes Medical Group: Maryland Cardiovascular Specialists - Catonsville (2 miles)
• University of Maryland Rehabilitation & Orthopaedic Institute (2 miles)
• Wilkens Medical Center (2.2 miles)
• Pine Heights Integrative Health (3 miles)
• Omni Eye Specialists (3.5 miles)
• South Baltimore County Medical Center | Kaiser Permanente (3.6 miles)
• NeuroCare Center (5 miles)

Parks

• Patapsco Valley State Park (3.5 miles)
• Rash Field (6.2 miles)
• Federal Hill Park (6.3 miles)

Places of Worship

• St Augustine's Church (5.4 miles)
• Bridgeway Community Church (6.7 miles)

Cafes

• Starbucks (5.7 miles)
• Ceremony Coffee Roasters (5.8 miles)
• Tous Les Jours (5.8 miles)
• Dooby's (5.9 miles)
• Miss Shirley's Cafe, Roland Park (6.3 miles)
• Starbucks (6.6 miles)
• Starbucks (6.7 miles)

Transportation

• Penn Station (6.1 miles)