Touching Angels Health Residential Services in Catonsville, MD

Pros

• The team is respectful, loving, and caring.
• The entire staff is always helpful in handling problems and issues.
• The agency is flexible and supportive to both staff and clients.
• Touching Angels embodies family care and its staff go above and beyond to provide genuine care.
• The caregivers are professional, kind, and easy to communicate with.
• The agency is the best, with patient, kind, and helpful staff.
• Touching Angels is a family-friendly organization with a professional atmosphere.
• The staff provides thorough follow-up and attentive caregiving.
• The service is reliable, available when needed, and positive.
• The organization maintains excellent communication and cares for both employees and patients.
• The care makes families feel like they are part of a caring family.
• The company demonstrates professionalism, kindness, and high standards.

Cons

• They require money up front but don't deliver on services, and customers have to fight to get their money back.
• They dropped a sister on two separate occasions, breaking a bone each time.
• They lie to clients and fail to be held accountable for their mistakes, and they throw people under the bus to achieve their mission and agenda.

Review

This community is best suited for families seeking a warm, family-like caregiving partner that treats clients as part of the household and prioritizes flexible, personalized attention with responsive family communication. It works well for older adults or adults requiring ongoing in-home caregiving who value hands-on support, careful caregiver matching, and a team that stays closely connected with relatives. The feedback from many families emphasizes professionalism, kindness, and genuine care, making it a compelling option for those who want a hands-on, human-centered approach. Still, there are notable caveats tied to financial practices and safety incidents that demand careful scrutiny before committing.

Several reviews raise red flags about money upfront and difficulties recovering funds when services fall short. One family recounts a required advance payment with refunds proving elusive after service failures. Safety concerns appear in at least one concerning incident where a loved one was dropped on two separate occasions, resulting in injuries. A subset of reviewers also describes dishonesty and a lack of accountability, suggesting leadership or staff may not own mistakes and could deflect blame. These are serious considerations, not isolated anecdotes, and they warrant cautious evaluation.

On the positive side, the service threads a strong sense of care through a staff group described as respectful, loving, and genuinely devoted to clients. Families repeatedly note reliable availability, proactive problem-solving, and thoughtful caregiver matching that aligns personalities and needs. The office team earns praise for consistent communication, follow-through, and clear documentation. Reviewers highlight a true "family" atmosphere, willingness to go above and beyond, and practical supports such as ensuring licensing compliance and providing needed equipment. For families seeking steady, compassionate day-to-day caregiving, these attributes are persuasive.

Those relational and operational strengths can offset many concerns when paired with careful contract terms and transparent processes. The depth of vetting, ongoing supervision, and responsive communication reduce the likelihood of unmet needs and miscommunications. The consistent professionalism and flexibility suggest a dependable partner for families who can tolerate some friction around billing and accountability if those issues are explicitly addressed in writing. In short, the positives lay a solid foundation for reliable caregiving, but the financial and safety risks must be confronted up front with clear agreements and remedies.

Alternatives are worth considering for households where upfront pricing disputes or accountability concerns are non-negotiable. Families that prioritize ironclad pricing clarity, explicit refund policies, and a proven safety track record may find other agencies with more transparent billing and fewer high-risk anecdotes. If injuries or perceived dishonesty weigh heavily, it is prudent to compare with peers known for stricter safety protocols and stronger escalation processes. Touching Angels can still be a strong fit for those who negotiate terms with diligence and insist on structured protections in the service agreement.

Bottom line: Touching Angels offers a compelling blend of compassionate care, professional staff, and a genuine, family-centered culture that resonates with many clients. The overwhelmingly positive feedback about warmth, responsiveness, and staff matching is meaningful for families seeking a trusted, hands-on partner. Yet the minority of reviews detailing upfront payments, refunds, and accountability gaps cannot be ignored. Prospective buyers should enter with a clearly written contract, defined care plans, and explicit remedies for any service shortfalls. With those guardrails in place, this agency can be an excellent fit for families prioritizing connection and reliable day-to-day caregiving.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Rite Aid (0.1 miles)
• Walgreens (0.2 miles)
• Walgreens (2.7 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4.5 miles)

Restaurants

• Chick-Fil-A (0.2 miles)
• McDonald's (1.7 miles)
• Corinthian Lounge & Restaurant (3.3 miles)
• The Trolley Stop (3.9 miles)
• Manor Hill Tavern (4.2 miles)
• Phoenix Upper Main (4.2 miles)
• Auntie Anne's (4.3 miles)

Hospitals

• Spring Grove Hospital Center (1.7 miles)
• Sheppard Pratt Health System (4.2 miles)
• Baltimore VA Medical Center (5.5 miles)
• University of Maryland Medical Center (5.5 miles)
• Sinai Hospital Of Baltimore (5.6 miles)
• UMMC Midtown Campus (5.7 miles)
• MedStar Union Memorial Hospital (6.6 miles)

Physicians

• Saint Agnes Medical Group: Maryland Cardiovascular Specialists - Catonsville (2 miles)
• University of Maryland Rehabilitation & Orthopaedic Institute (2 miles)
• Wilkens Medical Center (2.2 miles)
• Pine Heights Integrative Health (3 miles)
• Omni Eye Specialists (3.5 miles)
• South Baltimore County Medical Center | Kaiser Permanente (3.6 miles)
• NeuroCare Center (5 miles)

Parks

• Patapsco Valley State Park (3.5 miles)
• Rash Field (6.2 miles)
• Federal Hill Park (6.3 miles)

Places of Worship

• St Augustine's Church (5.4 miles)
• Bridgeway Community Church (6.7 miles)

Cafes

• Starbucks (5.7 miles)
• Ceremony Coffee Roasters (5.8 miles)
• Tous Les Jours (5.8 miles)
• Dooby's (5.9 miles)
• Miss Shirley's Cafe, Roland Park (6.3 miles)
• Starbucks (6.6 miles)
• Starbucks (6.7 miles)

Transportation

• Penn Station (6.1 miles)