Touching Angels Health Residential Services is a senior community in Catonsville, MD.
Information last verified:
5602 Baltimore National Pike #505, Catonsville, MD 21228
To contact a resident: (410) 660-9421
For more information about senior living options: (866) 208-4318
Residents’ families describe a staff that shows up with consistent care and respect.
Across the reviews, people repeatedly describe caregivers and office team members as kind, caring, loving, and respectful. Many also say the staff is professional and attentive to clients’ day-to-day health and well-being. Several reviewers frame the experience as feeling “family” rather than purely transactional.
Reviewers frequently highlight clear communication and reliable follow-up.
Several reviewers say they were kept informed and that the team communicated regularly to make sure things were going well. Others mention strong problem handling and responsiveness when issues came up. Some also describe the agency as always available when they needed help and as diligent about finding an appropriate caregiver, with follow-up after placement.
Residents’ families describe flexibility in finding and accommodating caregivers.
Reviewers mention that the agency was flexible and supportive when arranging care. Multiple families say it helped match them with a suitable caregiver and could handle caregiving needs as circumstances changed. One review also describes the office as patient and helpful through the process of setting up full-time care.
A small set of reviews allege failures with delivery and accountability.
A few reviews take the opposite view, saying the agency did not deliver as promised and did not handle money back fairly. Others describe safety concerns, including incidents where a loved one was dropped and suffered injury. These concerns appear alongside repeated claims from the same reviewers that they were lied to and not held accountable.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Baltimore-Washington International (8 miles away)Touching Angels Health Residential Services is located at 5602 Baltimore National Pike #505, Catonsville, MD 21228 in Baltimore city, Maryland
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