Chesi Care

Pros

• The receptionist at the front desk was very helpful.
• The facility is well-liked by residents and has a good reception.
• The nurses' aides make patients feel comfortable.
• The staff are very nice, friendly, and treat visitors well.
• The staff are polite and professional.
• The staff consistently provide attentive, high-quality care.
• The facility is very clean, inviting, and welcoming from the front desk onward.
• The rehab department is very good and actively involved in patient progress.
• The case manager was pleasant and patient and provided helpful information.
• The staff and doctors are incredible, helping residents improve and enjoy more time.
• Visitors plan to return for more visits.
• The staff are knowledgeable, approachable, and responsive.

Cons

• The facility was not good at answering phone calls on certain floors when transfers occurred.
• The husband was unhappy; the facility appeared disorganized, with meds missing for the first two days, a bed that was too small, and staff that were a mess.
• The reviewer observed staff arguing in front of others, talking on the phone about personal matters in a loud, argumentative way, which was unprofessional.
• The building could use updating.
• The reviewer initially was unhappy with the care.
• They were denying that the wound occurred during her stay and charging for such incompetence.

Review

Complete Care at Hyattsville is consistently described by families as a welcoming place where the front desk and reception set a positive tone for every visit. Several reviewers highlight a frontline experience that feels personable and helpful: the receptionist is described as friendly and efficient, making the check-in and check-out processes smooth and guiding visitors through the facility so they can find their way around with ease. This initial impression - of a lobby that feels orderly, approachable, and well-organized - appears to anchor many people's overall sense of the facility.

For families with loved ones living there, the sense of security and comfort is a recurring theme. One reviewer notes that their father is "housed there and seems to like it," which provides reassurance since the reviewer resides out of state. Others describe feeling confident and at ease because their relatives are in a setting that is clean, well staffed, and focused on safety and attentive care. The sentiment that "they have a very good reception and the facility is good" or "the place is very clean, attractive and welcoming from front desk to everyone inside the building" reinforces the impression of a facility that prioritizes a calm, caring atmosphere.

The staff emerge repeatedly as a major strength in these accounts. Individuals describe the team as "very nice," "polite and professional," and "friendly," with staff members who take time to listen and respond to questions. The care team - including nurses, nursing assistants, and case managers - receives many compliments for their dedication and approachable demeanor. In particular, families point to specific roles that contribute to this positive perception: the caseworkers who guide families through complex processes, the geriatric doctors who participate in patient care, and the rehab staff who actively engage patients in therapeutic activities. A named caseworker, Ms. Whit Jones, is highlighted for providing meaningful guidance and reassurance; a family member speaks of a brother's case manager who is pleasant and patient, while another reviewer mentions a helpful interaction with a nurse in the rehabilitation unit.

The facility is also praised for its rehabilitation and activity offerings. Reviewers describe a rehab department that is "very good," with staff who work with patients - walking them in the halls and using machines to aid recovery. The presence of a geriatric doctor on staff is noted as a positive asset, contributing to a sense that medical oversight is attentive and expert. Beyond clinical care, Complete Care hosts events that residents and families appreciate: music performances, food that is described as good, and community activities such as back-to-school events that create opportunities for families to engage with the facility and with each other. One visitor even reflects that the event experiences left a lasting, positive impression, noting the staff's warmth and the sense of community these events foster.

Despite the broad praise, the reviews do include some concerns and areas for improvement. A number of comments point to episodes that raised questions about efficiency and coordination. Some families report delays or gaps in medication delivery, with one reviewer noting that medications were not ready during the first couple of days and that the patient's bed was not ideal in size. Other reviewers mention communication gaps, such as difficulties with answering phone calls on certain floors after transfers. There are also more troubling notes about an adverse incident, where a relative allegedly sustained a sizeable wound while staying at the facility, and accusations that the facility has denied that the wound occurred during the stay, along with concerns about billing. These remarks underscore that even in places with strong overall sentiment, there are critical experiences that families want addressed and clarified.

Interpersonal dynamics within the facility also surface in a few accounts. A reviewer mentions witnessing staff arguing in front of others and engaging in personal phone conversations that bordered on unprofessional, describing a lack of composure that can undermine the message of a consistently positive environment. Others mention the need for better updating of physical infrastructure, acknowledging that the building might be dated, though still clean and well kept. Still, even these concerns are balanced against recurring praise for the facility's overall cleanliness, the friendly demeanor of many staff members, and the genuine care shown toward residents.

In several passages, families highlight the human elements that shape their impressions - names and faces they came to rely on during stressful times. The sense of trust extends through practical signals, such as the smooth check-in process and a helpful lobby staff, to more intimate moments, such as feeling that a loved one is being treated with kindness by nurses and aides, or knowing that compassionate professionals are available to guide them through transitions and care planning. The reception, the care teams, and the accessible case management together create a fabric of support that many families describe as reassuring during difficult periods.

Overall, the collective voice about Complete Care at Hyattsville paints a portrait of a facility that is widely respected for its front-line hospitality, cleanliness, and patient-centered care. Families repeatedly express appreciation for the attentive staff, the welcoming environment, and the opportunities for meaningful activity and rehabilitation. They also acknowledge that, like any healthcare setting, there are moments that require attention - communication gaps, logistical hiccups, and at least one contentious incident - that the facility seems to be aware of and working to address. The tone across many reviews is one of gratitude and trust: a belief that, despite its imperfections, Complete Care provides a thoughtful, capable home for both healing and daily living, and that many family members would return for future visits and confidently recommend it to others seeking care for a loved one.

This part of Capitol Heights, Maryland, offers a convenient and diverse range of amenities for senior living. With multiple dining options such as McDonald's, Golden Corral, and Chick-Fil-A nearby, residents can easily satisfy their cravings. Additionally, there are various transportation options including metro stations and an Amtrak station within a few miles, providing easy access to different parts of the city. For medical needs, there are several pharmacies and physicians' offices in the vicinity. The neighborhood also boasts cafes like Starbucks and Vigilante Coffee for socializing or enjoying a quiet moment. In terms of recreation, there are parks like Lincoln Park and The Yards Park where seniors can relax or engage in outdoor activities. The area also provides access to hospitals like Riverside Medical District Heights for healthcare services. Lastly, places of worship such as St Peter's School on Capitol Hill and the Basilica of the National Shrine of the Immaculate Conception cater to spiritual needs. Overall, this part of Capitol Heights offers a well-rounded environment for seniors seeking convenience and comfort in their daily lives.

Restaurants

• McDonald's (2 miles)
• Golden Corral (2.3 miles)
• Sonic Drive-In (2.8 miles)
• McDonald's (2.8 miles)
• Jasper's (2.8 miles)
• McDonald's (2.9 miles)
• Chick-Fil-A (2.9 miles)

Transportation

• Benning Road Metro Station (2.6 miles)
• New Carrollton Amtrak Station (3.6 miles)
• Stadium-Armory Metro Station (4.7 miles)
• Potomac Avenue Metro Station (5.2 miles)
• Eastern Market Metro Station (5.8 miles)
• West Hyattsville Metro Station (5.8 miles)
• Prince George's Plaza Metro Station (5.9 miles)

Pharmacies

• Wegmans (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3 miles)
• Kaiser Pharmacy (3 miles)
• Shoppers Food & Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.2 miles)

Physicians

• Dr Jenkin's Office (2.9 miles)
• Childrens Pediatricians (6.2 miles)
• One Medical (6.6 miles)
• Dr Vanessa Allen (6.9 miles)
• Children's National - Main Hospital (7 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (2.9 miles)
• Starbucks (3.1 miles)
• Starbucks (4.3 miles)
• Vigilante Coffee (4.7 miles)
• Wine & Butter Cafe & Market (5.5 miles)
• Philz Coffee (6.2 miles)

Hospitals

• Riverside Medical District Heights (3.1 miles)
• St Elizabeths Hospital (6.3 miles)
• Children's National Medical Center (7 miles)

Parks

• L'Enfant Square (4.7 miles)
• Watkins Regional Park (5 miles)
• Lincoln Park (5.4 miles)
• Stanton Park (5.9 miles)
• The Yards Park (6.2 miles)
• Capitol Reflecting Pool (6.7 miles)
• Mellwood Park (6.8 miles)

Theaters

• Alamo Drafthouse Cinema DC Bryant Street (6 miles)
• Regal Gallery Place & 4DX (7.1 miles)

Places of Worship

• St Peter's School on Capitol Hill (6.1 miles)
• St Joseph Catholic Church on Capitol Hill (6.1 miles)
• Basilica of the National Shrine of the Immaculate Conception (6.4 miles)