6951 Copperbend Lane, Baltimore, MD 21209
For more information about senior living options: (844) 490-3973
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The staff at Keswick is professional and caring. Keswick is a lovely place. The facility is very clean. Wanda Dunn has been a huge help to families of residents, guiding them through financial matters. The staff are attentive and go above and beyond in resident care. Keswick is highly recommended for therapy recovery after injury or surgery and for long-term care. The daily activities, including Musical Encounters, brighten residents.
They felt Wanda's response to their confusion was unsavory and unprofessional, indicating a lack of compassion. They described the care as horrible and blamed the senior leadership for poor care. They called Keswick "the pig in lipstick" of nursing facilities. They observed a Keswick employee vaping in a shelter, showing inconsiderate behavior toward bus riders. They reported their mother-in-law had not been offered a shower in two months. They described the food as unhealthy and potentially hastening their loved one's decline. They claimed their mother's death was the direct result of poor care and criticized the leadership as inept. They stated they were banned from visiting during the COVID crisis and that staff did not respond to family messages.Keswick Multi Care Center surfaces in a mosaic of experiences shared by families and residents, revealing a facility that many find deeply comforting and well-run, while others recount troubling gaps in care, communication, and staff attitudes. Across the board, there is a strong sense that Keswick can be a safe, clean, and supportive place for aging loved ones, and for some families it provides real reassurance about long-term and transitional care. Several reviewers describe Keswick as a place where the staff are professional, attentive, and genuinely caring, and where their loved ones - whether recovering from surgery, living with dementia, or needing long-term care - feel supported and treated with kindness. The consistency of positive remarks about cleanliness, peaceful surroundings, and reliable routines stand out as a common thread: many families express relief at the sense that their loved ones are in a well-kept environment and that they can sleep at night with confidence in the care being provided.
A recurring positive voice in these accounts centers on Wanda Dunn, a member of the administrative team who appears to play a pivotal role for several families. Reviewers praise Dunn for navigating financial issues, helping with insurance questions and copays, and providing clear, responsive communication. One family member notes that Dunn helped them feel confident about their mom's fit at Keswick, with "A1" level communication and a willingness to answer questions. Another reviewer specifically credits Dunn with guiding them through complex considerations for their father's discharge, and expresses gratitude for the support she and the Keswick staff offered. Taken together, these accounts portray Dunn as a trusted contact who contributes significantly to the sense of reassurance that Keswick can provide.
Beyond administrative support, many reviews highlight the quality of direct care and rehabilitative services. An individual who has been at the center for a little over a year describes the staff as attentive and caring for their own needs, and they strongly recommend Keswick for therapy recovery after injury or surgery as well as for long-term care when necessary. The appreciation extends into the rehabilitation and nursing sections of the facility, with grateful family members naming the nursing, rehabilitation, and kitchen teams for their professionalism and kindness. One reviewer even enumerates a long list of staff by name - nursing colleagues and aides alike - and expresses sincere gratitude for the effort and expertise that helped them get back on their feet. The sense of a well-coordinated team that supports both medical and daily living needs is a prominent and encouraging note across several testimonials.
The positive experiences are complemented by stories of meaningful engagement and everyday life that lift spirits. Residents with dementia are described as thriving in private, comfortable rooms with windows and space for personal touches, such as flowering plants, which bring brightness to their daily routine. Daily activities, including a musical program called Musical Encounters, provide joy and a sense of community, with residents who enjoy singing along and clapping to the music. Families express gratitude for the warmth of the environment and the chance for their loved ones to participate in meaningful activities that give life meaning and connection. In short, Keswick is portrayed as a place where routines, privacy, and opportunities for social and recreational engagement come together to support overall well-being.
Not all experiences align with these glowing portrayals, however. One highly critical review documents a troubling encounter with a Keswick administrator that raises questions about empathy, professionalism, and the handling of medical and financial information. The reviewer describes confusion over insurance details and recalls an unsympathetic response that suggested relying on Social Security or even Google for answers. The narrative suggests that this interaction left them feeling unsupported and wary of pursuing further referrals through Keswick, concluding that the experience did not reflect the compassionate care they sought. This account underscores that administrative interactions can significantly influence family trust and satisfaction, and it highlights the importance of respectful, patient-centered communication at every touchpoint.
Another account voices concerns about staff conduct in the public-facing spaces around the facility. A reviewer notes an observation of Keswick employees taking smoke breaks in public shelters near bus stops, an act described as inconsiderate and disrespectful to others who rely on the shelters. The critique shifts from isolated behavior to a broader implication about how staff actions reflect the culture of care within the organization. Such observations remind readers that the overall patient and family experience is influenced not only by clinical outcomes but also by everyday behavior, attention to public spaces, and consideration for the community around the facility.
There are also darker, more severe complaints that touch on alleged neglect and harmful conditions. One long, emotionally charged account details what the reviewer describes as a failure of care during the COVID era - claiming that visiting restrictions were not applied uniformly, that a loved one was found in distress in a neglected room, and that responsive action from staff was delayed. The reviewer describes a deflated air mattress, an uncomfortable position, an envelope of fear and frustration, and an impression of staff indifference that culminates in a scathing broader critique of leadership and patient care quality. A subsequent update amplifies the charges, including depictions of death and ongoing claims about systemic issues, and ends with a stark warning to the public about inept leadership and profit-driven motives. While it is one voice among many, this narrative emphasizes how critically important transparent communication, consistent quality of care, and accountability are in long-term care settings.
There are additional negative experiences tied to specific locations and moments in time. A reviewer reports that their mother-in-law at the facility's 40th Street location has not received a shower in two months, experiences delays in responding to family messages, and is subjected to a medication change that leaves her sleepy and less able to participate in regular activities. They describe unhealthy, unappealing meals and a general sense of decline in health, concluding that the environment is not suitable for their loved one. Taken with other testimonies, these concerns highlight potential inconsistencies across locations and care teams, and they point to the need for ongoing vigilance by families to ensure that all residents receive appropriate attention, timely communication, and nutritious meals.
Despite the breadth of experiences, the overall portrait of Keswick Multi Care Center is undeniably mixed. Many families describe a facility that can be deeply comforting, safe, and capable, where private rooms offer privacy, staff are caring and professional, and patients benefit from engaging activities and strong rehabilitative care. At the same time, there are reports of poor interactions, uneven quality of care, and troubling experiences that involve communication breakdowns, perceived callousness, and neglect. These reviews together suggest that Keswick is a place of real strength and real fragility: a setting where loving, capable care can thrive under the right conditions and with attentive leadership, but where lapses in empathy, communication, and consistency can have profound, lasting consequences for residents and their families. For families navigating the decision about long-term or transitional care, the collective testimony invites careful consideration of how care is delivered day to day, how staff interact with loved ones and families, and how concerns are addressed when problems arise.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (14 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Windsor Crest Care Home in Baltimore, MD is a well-appointed assisted living community that offers a range of amenities and services to ensure residents' comfort and well-being. The community features a spacious dining room where residents can enjoy delicious meals prepared by the staff. Each living space is fully furnished to provide a cozy and homely environment.
For those who enjoy spending time outdoors, Windsor Crest Care Home offers a beautiful garden area where residents can relax and take in the fresh air. Housekeeping services are provided to maintain cleanliness and tidiness throughout the community.
To assist with the transition process, move-in coordination services are available to help new residents settle in comfortably. Residents can stay connected with their loved ones as Wi-Fi/high-speed internet and telephone services are provided.
In terms of care services, Windsor Crest Care Home offers assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure that residents receive the necessary medical attention. Special dietary restrictions, including diabetes diets, are catered for during meal preparation and service.
Transportation arrangements for medical purposes are available, ensuring that residents can attend their medical appointments conveniently. Additionally, there are several nearby cafes, parks, pharmacies, restaurants, places of worship, theaters, physicians' offices, and hospitals within close proximity to provide convenience and accessibility for residents' varying needs and preferences.
Residents can participate in scheduled daily activities organized by the community's staff to engage in enjoyable pastimes and socialize with fellow residents. With its wide range of amenities and services combined with its convenient location near various establishments and healthcare facilities in Baltimore, Windsor Crest Care Home aims to provide a comfortable living experience for seniors requiring assisted living support.
Windsor Crest Care Home is located at 6951 Copperbend Lane, Baltimore, MD 21209 in Baltimore city, Maryland
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