3505 Erdman Avenue, Baltimore, MD 21213
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
June and Angela are a great help; the patient is getting their strength back after a car accident. The staff are described as very professional, with receptionists noted as professional. The facility is clean and smells clean, and the nurses and doctors are said to genuinely care. One reviewer says this location is their preferred BMS location and notes a short wait. Dr Pollack is considered the best doctor there. Dr Isles is recognized as probably the only good doctor left at the facility. There is plenty of parking, the security guard is very kind, and the front desk staff are professional.
They describe the clinic as the worst place to go, with long waits and frequent appointment cancellations. They claim Dr. Rainey is uncaring and unresponsive, failing to process prescriptions or return calls. They report the Erdman location as a nightmare with dismissive staff and no accountability for complaints. They say virtual visits are unreliable; doctors can't reach patients who can't answer private lines, and calls aren't connected. They criticize Dr. Gibson as the worst, noting long waits, rushed visits, and a lack of listening to concerns. They describe staff as unprofessional and rude, with little willingness to help. They complain about long hold times and the annoying on-hold music. They report the call center as inept, with prescription refill failures and lost or unrecorded communications. They perceive a focus on billing or insurance over patient care, with repeated appointment cancellations. They state there is no effective chain of command for complaints, making it hard to escalate issues.Across Erdman and several nearby locations, the patient experiences paint a divided picture of care. On one hand, there are glimpses of kindness, efficiency, and competence: well-maintained facilities, ample parking, a courteous security guard, and staff who appear professional and welcoming. In these moments, the clinic feels like a place that could be dependable and patient-centered. A handful of reviewers mention that the nurses and doctors who are still available at the site do care, that the space smells clean, and that they have felt respected and supported on visits that went smoothly. For some, this has translated into a positive shift: they describe shorter waits and a more favorable overall impression, with Dr. Pollack, for example, praised as a consistently good physician, and others noting helpful staff like June and Angela who contributed to a sense of recovery after injuries or accidents.
But the positive experiences are far outweighed by a chorus of urgent, frustrated, and sometimes devastating complaints about the clinic's day-to-day operations. A persistent theme is the excessive wait time: patients report sitting for two hours or more before seeing a clinician, sometimes even when they arrive for already scheduled appointments. One reviewer recalls waiting through a fire drill and then enduring another hour before leaving, an experience that encapsulates the sense of disorder that many describe. In several accounts, patients feel that once a doctor arrives, the encounter is rushed - charts aren't reviewed, questions aren't fully answered, and critical concerns are brushed aside in what feels like a time-driven sprint.
Prescription and referral processes emerge as another major pain point. Multiple patients report that prescriptions aren't entered or refilled in a timely way, even after leaving repeated messages for the physician or calling the front desk. Some describe leaving lengthy voicemail trails for doctors and supervisors, only to receive no responses. The situation with Dr. Carissa Gibson is highlighted repeatedly: patients say she either fails to respond to refill requests, cancels appointments, or rushes through visits without properly addressing health concerns. One patient notes that a previous experience with a different Dr. at the same facility had been positive, which heightens the disappointment when Dr. Gibson's care feels inconsistent, indifferent, or inaccessible.
Communication breakdowns extend beyond the prescription desk. Reviewers report a pattern of unreturned calls, missing entries in patient files, and a call center that feels ineffective and unreliable. Some patients go as far as to say that the clinic's call center is the most inept they've encountered in decades, citing long holds of 30 minutes or more, unhelpful transfers, and a lack of accountability from staff who promise a callback but never deliver. The frustration is palpable in stories of trying to arrange modifications to care - whether arranging referrals to orthopedic specialists or securing timely asthma medications - only to feel ignored or misled about what's happening with their care plan.
The impact of these systemic issues is not abstract. Several reviewers describe real consequences for health and well-being. One patient recounts that asthma medications were not prescribed after an appointment, leaving them without relief for an entire month, while another notes that a virtual visit failed to connect properly, forcing them to juggle schedules around a chat that never materialized. The fear of medical neglect feels acute in some accounts - patients describe being dismissed or rushed during visits, with health concerns brushed aside as if they weren't important, even for patients who are older or dealing with chronic conditions. A few who once relied on this facility have decided to leave for other providers, signaling a broader erosion of trust.
Despite the gloom, there are occasional references to improvements and positive interactions. Some reviewers acknowledge that the reception staff can be courteous, and a few clinicians stand out as genuinely caring and attentive. A couple of patients underscore that the facility's larger ecosystem - security, cleaning standards, and basic access like parking - remains solid and reassuring. These glimpses of better days underscore a core plea: when care is otherwise unreliable, the small, dependable aspects of the patient experience - courteous staff, a clean environment, and providers who listen - matter even more.
In a landscape where many feel neglected or underserved, the call to action is clear. Reviewers urge better coordination within the clinic's command chain, more accountable and responsive supervisors, and a streamlined process for prescriptions, referrals, and appointment scheduling. The repeated requests to address why appointment slots vanish, why calls are not returned, and why critical medications can be delayed reflect a desire not only for faster service but for dependable, respectful care that recognizes patients' needs as important and time-sensitive. Some express intent to transfer to other facilities, while others hold out hope that the clinic can restore its reputation by listening more carefully, acting more decisively, and aligning day-to-day operations with the high bar those who still trust the place remember.
Taken together, the collection of reviews reveals a health care setting with a bifurcated identity: moments of calm competence and genuine care, interspersed with daily challenges that undermine trust and safety. For patients who have experienced both sides of the coin, the difference comes down to consistency, communication, and the willingness to respond to concerns with clear, timely, and compassionate action. If the clinic can translate the positive experiences into universal standards - shorter waits, reliable call-backs, prompt prescriptions, and thorough, unrushed visits - it can begin to repair the trust that many long-time patients feel has eroded. Until then, the prevailing sentiment is a hope for improvement tempered by the memory of frustrating, sometimes dangerous lapses that have left patients searching for safer, more dependable care elsewhere.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Latisha Thompson Care assisted living community in Baltimore, MD offers a variety of amenities and care services to ensure a comfortable and enjoyable living experience for its residents. The community features a dining room where residents can enjoy nutritious meals prepared and served by the staff. Each apartment within the community is fully furnished, providing a cozy and convenient living space.
For those who appreciate nature, there is a garden and outdoor space available for relaxation and leisure activities. Housekeeping services are provided to maintain cleanliness and tidiness throughout the community. Residents also have access to Wi-Fi/high-speed internet and telephone services to stay connected with loved ones.
The care services offered at Latisha Thompson Care include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure that residents receive proper medical care as needed. Special attention is given to individuals with diabetes, including following a diabetes diet. Medication management is provided to ensure that residents take their medications as prescribed.
The dining options at Latisha Thompson Care cater to individuals with special dietary restrictions, ensuring that all residents can enjoy delicious and nutritious meals. A variety of scheduled daily activities are available to keep residents engaged and entertained.
For convenience, there are numerous amenities located near the community. There are 10 cafes, 8 parks, 28 pharmacies, 9 physicians' offices, 32 restaurants, 1 transportation option, 1 place of worship nearby for easy access to various goods, services, and recreational opportunities.
In terms of medical support, there are also 9 hospitals located nearby for emergency situations or specialized care needs.
Overall, Latisha Thompson Care offers a supportive and comfortable environment for individuals in need of assisted living in Baltimore, MD.
Latisha Thompson Care is located at 3505 Erdman Avenue, Baltimore, MD 21213 in Baltimore city, Maryland
Caring For You II
Baltimore, MD
All-inclusive services with furnished apartments, meals, housekeeping, and transportation.
Caring For You III
Baltimore, MD
Small, intimate setting with personalized care
Divine Enlargement I
Baltimore, MD
Small, intimate assisted living with comprehensive care (ADL support, 24-hour supervision, diabetes-friendly meals, medication management, medical coordination, transportation, housekeeping, and daily activities).
Elaine's Home
Baltimore, MD
Cozy, intimate assisted living with 24-hour supervision and ADL support.
Harriet's Love & Care
Baltimore, MD
Personalized, attentive care with 24-hour supervision and diabetes-friendly meals.
Rsmda Comfort
Baltimore, MD
Small, intimate community with comprehensive 24/7 care, ADL support, medication management, and on-site amenities.
Frankford Nursing & Rehab Center
Baltimore, MD
Clean facility with friendly, compassionate rehab staff.
Frankford Nursing & Rehab Center reviews
Frankford Nursing & Rehab Center images
Oliver Plaza Senior Apartments
Baltimore, MD
Friendly staff; clean, active community with pleasant views.
Oliver Plaza Senior Apartments costs
Oliver Plaza Senior Apartments reviews
Oliver Plaza Senior Apartments images
Future Care Cold Spring
Baltimore, MD
Comprehensive amenities and 24/7 supervision.
Future Care Cold Spring reviews
Future Care Cold Spring images
Understanding the True Cost of Assisted Living in 2025: A Comprehensive Guide
Assisted living in 2025 offers a crucial balance of independence and support for seniors, with costs varying from $2,500 to over $7,000 per month based on factors such as location and care level. Understanding pricing complexities, including regional differences and potential hidden fees, is essential for families to plan financially while ensuring quality care for their loved ones.
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
