MAS Home Care of Maine in Westbrook, ME

Pros

• They retained MAS to look after their 96-year-old mother, and it proved to be the best decision they've ever made.
• Melissa and Heather set up the visits; Tamica was there three times a week and later every day - and then twice daily as mom's needs increased.
• Tamica called when her mother had health issues and accompanied her to the hospital - twice.
• They were briefly leery about home health care, but found MAS could be wonderful.
• They would recommend MAS without any reservations.
• This has been one of the most positive and rewarding experiences in nursing, with Melissa and Jamie leading with care and respect.
• MAS and Pediatric Homecare is a great alternative to inpatient nursing, delivering individualized care for special needs kids.
• The care given to their mother was above all others - compassionate and very helpful.
• MAS Home Care is the best home care agency in the state, dedicated and devoted to staff and going above and beyond.
• The administration, especially the DON, is very helpful and loves their patients and families, and also appreciates their staff.

Cons

• They were a bit leery here due to stories about bad home health care.
• They had heard stories about bad home health care, which made them cautious.

Review

MAS Home Care of Maine in Westbrook is best suited for families that want a trusted, highly responsive in?home care option that lets an aging relative remain in familiar surroundings while receiving hands?on attention and proactive medical coordination. The reviews consistently highlight a team that mobilizes quickly - visits ramping up from regular visits to daily and even twice daily when needed, with care that extends into hospital settings when issues arise. This is a model built on close, continuous contact with families, with a strong emphasis on clear communication, reliable visit schedules, and a nurse?led leadership structure that keeps a steady eye on safety and progress. For families seeking personalized, high?touch care that centers on the comfort and dignity of an older loved one, MAS is a compelling match.

Those evaluating options where the goal is a traditional, campus?style assisted living or a skilled nursing environment with built?in social programming should consider alternatives. MAS operates as a home care agency rather than a residential community, so residents miss the built?in social milieu, structured activities, and on?site medical staffing that a facility provides. If 24/7 on?site supervision in a single physical setting, comprehensive group activities, or highly specialized inpatient therapies are non?negotiable, a facility option may be a better fit. Families with budget constraints or a preference for predictable, all?inclusive housing will also want to compare total cost and level of service against facility pricing.

The core strengths lie in leadership, culture, and responsiveness. Several reviews crown MAS as among the best home care agencies in the state, praising Melissa, Jamie, and the leadership team for fairness, concern for staff, and a patient?centric approach to care. The DON and administration emerge repeatedly as highly supportive, actively engaging with families and praising the staff as well as the clients they serve. This translates into demonstrable reliability: a caregiver who notices early warning signs, calls the family, and accompanies a loved one to the hospital when necessary. Such seamless coordination reduces confusion during health events and builds trust that care will be maintained without lapse.

Yet the strong operating model does have practical implications to weigh. The primary trade?off for opting for in?home care versus a facility is the absence of a shared living environment with peers and the built?in social framework that often accompanies a residential setting. MAS mitigates this by delivering consistent, personable care, frequent communication, and the option to scale visits up or down as health needs shift. Families should still plan for the reality that care quality hinges on on?the?ground staffing and scheduling, and that the home environment may lack the round?the?clock, centralized campus resources that some clients expect from a traditional senior community. Still, the proof in the reviews is that capability and compassion can compensate for those differences.

Cost transparency and the ability to tailor care hours stand out as meaningful value levers. Reported rates hover around the mid?teens to high?teens per hour, with practical examples showing how modest weekly commitments translate into predictable monthly costs. The documented experience - including hospital accompaniment, proactive health monitoring, and the sense that care teams are strongly aligned with family goals - helps justify the expense for families prioritizing continuity and peace of mind. The fact that families can witness high staff morale and retention, and see leaders who genuinely appreciate both clients and caregivers, further strengthens the value proposition and reduces the anxiety often associated with home health care.

In the end, MAS Home Care of Maine is a prudent choice for families prioritizing dependable, compassionate in?home support with exceptional leadership and a clear commitment to patient and family satisfaction. It is particularly well suited for relatives who want to remain at home but need escalating care managed by a capable team that communicates relentlessly and acts decisively. Those who require a visible, social, campus environment or a fixed, all?inclusive facility plan should look toward assisted living or skilled nursing options. For families weighing options, MAS presents a compelling balance of responsive care, administrative accessibility, and a proven culture that preserves dignity, independence, and safety for seniors who are best served at home.

Located in Westbrook, Maine, this area offers a variety of amenities suitable for senior living. With several restaurants within close proximity such as China Villa and Bakers Bench, residents have easy access to dining options. Additionally, there are pharmacies like CVS and Hannaford Pharmacy nearby for convenient healthcare services. For medical care, Mercy Hospital is just a short distance away, providing easy access to quality healthcare facilities. The area also offers several cafes for leisurely outings such as Roots Cafe and Starbucks. In terms of recreation, residents can enjoy parks like Shaw Gym and Deering Oaks Park for outdoor activities. Overall, with its range of dining options, healthcare facilities, and recreational activities, this part of Westbrook presents itself as a comfortable and convenient location for senior living.

Restaurants

• China Villa (0.1 miles)
• Bakers Bench (0.3 miles)
• Mr Bagel-Westbrook (0.8 miles)
• McDonald's (1.9 miles)
• Firehouse Subs (1.9 miles)
• Smiling Hill Farm (2 miles)
• Burger King (2.1 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Hannaford Pharmacy (0.8 miles)
• Omnicare of Maine Westbrook (1.1 miles)
• Walgreens (1.2 miles)
• Shaw's Pharmacy (2.1 miles)
• Community Pharmacies (2.5 miles)
• Target Pharmacy (3.2 miles)

Physicians

• Dr. Linford J. Stillson, DO (0.3 miles)
• Nano Dentistry (0.5 miles)
• Maine Proctology Center (1 miles)
• Mercy Express Care (1 miles)
• Scott P Williams MD (1.1 miles)
• Martins Point Health Care (2 miles)
• Spectrum Medical Group (2.5 miles)

Cafes

• Roots Cafe (0.8 miles)
• Starbucks (3.3 miles)
• Aroma Joe's (3.3 miles)
• Coveside Coffee (4.4 miles)
• The Holy Donut (5 miles)
• Tandem Coffee + Bakery (5.3 miles)
• Yordprom Coffee Shop (5.4 miles)

Hospitals

• Mercy Hospital (1.1 miles)
• Mercy Hospital (3.6 miles)
• HealthSouth (4 miles)
• Maine Medical Center-Brighton Campus (4 miles)
• Mercy Hospital (4.9 miles)
• The Barbara Bush Children's Hospital (5.1 miles)
• Maine Medical Center - Chaplain's Office (5.1 miles)

Parks

• Shaw Gym (3.6 miles)
• Deering Oaks Park (5.2 miles)
• Western Promenade Park (5.2 miles)
• Thompsons Point (5.3 miles)

Theaters

• Prides Corner Drive-In (3.6 miles)

Transportation

• Portland International Jetport (PWM) (3.7 miles)
• Northeast Air (3.7 miles)
• PWM Baggage Claim (3.7 miles)
• Portland Transportation Center (4.3 miles)

Places of Worship

• Thornton Heights United Methodist Church (4.9 miles)