98 East Bridge Street, Westbrook, ME 04092
For more information about senior living options: (844) 490-3973
Bella Point Nursing Home in Bridgton appears in a wide range of experiences, with several families praising the facility for its cleanliness, organization, and kindness, while others recount alarming lapses in communication, safety, and basic care. The contrast is striking: some reviewers describe staff as caring, friendly, and professional, and they commend the facility as a good place for a loved one who needs nursing home care. Others, however, share experiences that raise serious concerns about how residents are treated, how problems are handled, and how reachable the leadership is.
Several comments focus on accessibility and communication gaps. One reviewer bluntly warns that they would not put someone there if they wanted to speak with them again, noting that the director never answers the phone and that they have left numerous messages. The sentiment is that contact with the person in care is markedly hindered unless a family member physically visits, which suggests a disconnect between families and the administration that is difficult to overcome in a time of need.
Safety and responsiveness are also major themes in the more critical reports. A long account describes the care as unacceptable, detailing an incident where a loved one did not attend meals and no one seemed to look for him promptly. He was eventually found outside the building after dinner, having fallen and unable to get up, with injuries described as a severe burn from lying in the hot sun and other troubling signs. The reviewer emphasizes that it was well after eleven when a game warden found him, underscoring a frightening delay in identifying and addressing the situation. The comment explicitly notes that dental issues were not the problem, but the resident could not rise on his own, painting a troubling picture of safety and supervision.
There are hints of other troubling experiences as well. One brief note suggests an issue with a visitor's experience, mentioning that a girlfriend who had only been there a couple of days needed to use the restroom and ended up going in a restroom, a statement that is a bit unclear but is included among other concerns about the environment. Taken with the more detailed accounts, it contributes to an overall impression that not all resident needs and comfort issues are being promptly or adequately addressed.
On the positive side, many reviewers share strong praise for Bella Point. Several testimonials emphasize that the staff care about the patients, that the facility is very clean, neat, and organized, and that the care provided is thoughtful and professional. One reviewer writes: "We have a family member at this Facility. I highly recommend it. You can tell the staff care about their patients, Very clean and neat and Organized." Another notes, "I would recommend this facility to anyone who has a family member in need of nursing home care," thanking Bella Point for wonderful care and hard work. Similar sentiments appear in multiple comments, including statements that the staff are kind, friendly, helpful, and easy to talk with, and that visits have been positive experiences.
Additional positive observations highlight consistent appreciation for the atmosphere and the people who work there. A reviewer who visited about a week ago found the staff to be polite and caring toward patients, and described Bella Point as clean and friendly, expressing gratitude for a wonderful visit. Others echo similar themes, describing caregivers as thoughtful, kind, and professional, with praise directed toward the quality of care, the cleanliness of the facility, and the overall environment that makes families feel confident about their loved ones' welfare.
Against the backdrop of praise, there is a vehemently negative end of the spectrum. One reviewer calls Bella Point "probably the worst nursing home ever," detailing relentless criticisms of care quality, including infrequent showers (once a week), dependence on incontinence products, residents left in bed all day, and a sense that new ownership had failed to maintain or improve the standards that once existed. The account describes a formerly better situation deteriorating after changes in staff and leadership, culminating in an unclean facility with soiled conditions that left the reviewer profoundly disappointed.
Another harsh assessment reinforces the negative voice: "I wouldn't leave a dead body here. Not clean, rude staff, poor care overall." This stark statement underscores a fear and dissatisfaction with the level of care and the basic hygiene of the environment, highlighting a fear about what might happen to a vulnerable resident who relies on consistent, high-quality care.
In sum, the feedback about Bella Point is deeply mixed. Some families sing praises about clean facilities, attentive and compassionate staff, and reassuring care, painting a picture of a nurturing place where loved ones can receive dignified assistance. Other families report serious safety concerns, communication failures, and unsatisfactory hygiene and staffing conditions that raise questions about whether residents' needs are consistently met. For anyone considering Bella Point, the reviews suggest a careful, evidence-based approach: visit in person, talk to multiple staff members and leadership, and observe the daily routines and safety practices firsthand to determine whether this facility aligns with the specific needs and expectations for a loved one.
Bella Point Westbrook is an assisted living community located in Westbrook, ME. Our community offers a wide range of amenities to ensure that our residents feel comfortable and have everything they need. Each apartment comes fully furnished and includes cable or satellite TV, a kitchenette, Wi-Fi/high-speed internet, and a telephone. We also provide housekeeping services to keep the living spaces clean and tidy.
Residents can enjoy delicious meals in our restaurant-style dining room, with options available for special dietary restrictions such as diabetes diets. In addition to dining, we offer a small library and outdoor spaces for residents to relax and enjoy nature. There is also a variety of resident-run activities and scheduled daily activities to keep everyone engaged and entertained.
Our caring staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also assist with medication management to ensure that residents are taking their medications properly. We have a mental wellness program in place to support the emotional well-being of our residents.
Bella Point Westbrook is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, theaters, and hospitals. This allows our residents easy access to all necessary amenities and services.
In summary, Bella Point Westbrook offers a comfortable and supportive environment for seniors who require assistance with daily activities. With a variety of amenities, care services, dining options, and nearby attractions, our community strives to provide the highest quality of life for our residents.
Bella Point Westbrook is located at 98 East Bridge Street, Westbrook, ME 04092 in Cumberland County, Maine
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