HarborChase of South Portland

Pros

• The staff at HarborChase of South Portland are very attentive and openly communicate with families.
• The facility is beautiful, with clean and wide hallways.
• The meals provided at HarborChase are good and offer a variety of choices for residents.
• The staff work hard and provide a good variety of activities for residents, such as live music performances and Zumba classes.
• The admissions director was amazing and made the move-in process easier for families.
• The facility is new and super clean.
• The staff are helpful and provide good care for those who need light or moderate assistance.
• The community allows residents to bring their pets, which is a special feature appreciated by families.
• The food at HarborChase is excellent, comparable to a three or four-star hotel.
• Despite some issues, the staff are readily available to address questions or concerns from families.

Cons

• The director of marketing failed to mention the non-refundable entrance fee, causing frustration and disappointment.
• The facility lacks transparency about pricing, with hidden costs such as ambulance fees for falls.
• The memory care unit feels understaffed, leading to concerns about the level of care provided.
• There have been issues with the cleanliness of rooms and facilities, particularly in the shower area.
• Communication and responsiveness from staff have been lacking, causing delays in addressing concerns and resolving issues.
• The facility is expensive compared to other options in the area, making it less accessible for some individuals.
• There has been a lack of proper introduction and communication regarding changes in management or staff transitions.
• Some residents have had difficulties getting their questions or concerns addressed by staff members.
• The move-in process was poorly organized, with miscommunication and strict scheduling causing inconvenience for families.
• It took a significant amount of time for personal information to be correctly reflected on room doors, indicating poor attention to detail by staff members.

Review

Moving elderly parents into a memory care facility can be a stressful and emotional experience. One family thought they had found the perfect place for their mom and dad at HarborChase of South Portland. However, their excitement quickly turned to disappointment when they discovered an additional non-refundable entrance fee that was not mentioned during the contract signing process. Despite speaking with the Executive Director, who promised to address the issue with the corporate office, the family was unable to reach her again.

Despite this initial setback, other families have had positive experiences with HarborChase of South Portland. One reviewer praised the staff for their attentiveness and open communication regarding their loved one's care. The facility provides three meals a day and offers residents choices in terms of accommodations and dining options. The overall cleanliness and friendliness of the staff were also highlighted in another review.

However, there were some concerns raised about transparency regarding pricing. One reviewer felt that more information should have been provided upfront about costs associated with falls, as each ambulance ride amounted to $295. This policy, coupled with what felt like a lack of staff interaction with residents in the memory care unit, led them to explore other options.

On a positive note, another reviewer found HarborChase of South Portland to be an excellent facility for those requiring light or moderate assistance. The brand new facility was commended for its cleanliness and helpful staff. The admissions director was particularly praised for making the move-in process easier.

Despite these positive experiences, there were some issues raised regarding staffing on the memory care side. One reviewer felt that there was a shortage of staff and that response times were not timely enough for concerns that arose. They also reported some concerning incidents related to financial matters that were yet to be resolved.

Another family had a good tour experience but ultimately chose another facility due to personal preferences and location proximity to where their loved one grew up.

Overall, while HarborChase of South Portland has received mixed reviews, it is clear that the facility has some areas for improvement. The cleanliness and variety of activities offered were appreciated by many, but there were concerns about staffing levels in the memory care unit and communication regarding pricing. Additionally, transparency during the contract signing process was highlighted as an area for improvement. Despite these issues, families who had positive experiences praised the attentiveness of the staff and the overall quality of care provided.

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This part of Portland, Maine offers a variety of amenities and services that would be beneficial for seniors looking to relocate. There are multiple dining options nearby such as Cracker Barrel and Sebago Brewing Co, as well as cafes like Starbucks and The Holy Donut for leisurely meals and socializing. Access to pharmacies like Target Pharmacy and Hannaford Bros ensures convenient access to prescription medications. Nearby medical facilities include Maine Medical Center and Mercy Hospital, providing quality healthcare options. Additionally, the proximity to parks like Thompsons Point and Deering Oaks Park offers opportunities for outdoor recreation and relaxation. Overall, this area provides a mix of conveniences and recreational options that cater to the needs of seniors seeking a comfortable living environment.

Restaurants

• Cracker Barrel (0.3 miles)
• Sebago Brewing Co (0.8 miles)
• El Rodeo (1.2 miles)
• The Shipyard Brewpub (1.7 miles)
• Smiling Hill Farm (1.8 miles)
• Firehouse Subs (2.6 miles)
• McDonald's (2.7 miles)

Cafes

• Starbucks (0.4 miles)
• Roots Cafe (2.8 miles)
• Scarborough Grounds (3.5 miles)
• The Holy Donut (3.6 miles)
• Coveside Coffee (3.7 miles)
• Tandem Coffee + Bakery (3.7 miles)
• Yordprom Coffee Shop (3.8 miles)

Pharmacies

• Target Pharmacy (0.5 miles)
• Hannaford Bros (0.8 miles)
• Omnicare of Maine Westbrook (1.9 miles)
• Hannaford Pharmacy (2.6 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.6 miles)
• Shaw's Pharmacy (2.8 miles)

Physicians

• Maine Medical Center - Carol Ann Dean MD (0.5 miles)
• Spectrum Medical Group (0.6 miles)
• Seacoast Hand Therapy (0.8 miles)
• Edward J Bilotti, MD - Corecover (0.8 miles)
• Chest Medicine Associates (0.8 miles)
• Greater portland Pediatric (1 miles)
• Oral and Maxillofacial Surgery Associates (1.1 miles)

Transportation

• Portland International Jetport (PWM) (1.7 miles)
• PWM Baggage Claim (1.8 miles)
• Northeast Air (1.8 miles)
• Portland Transportation Center (2.8 miles)

Places of Worship

• Thornton Heights United Methodist Church (2.2 miles)

Hospitals

• Mercy Hospital (3.1 miles)
• Maine Medical Center-Brighton Campus (3.1 miles)
• HealthSouth (3.1 miles)
• Mercy Hospital (3.4 miles)
• Maine Medical Center - Chaplain's Office (3.5 miles)
• The Barbara Bush Children's Hospital (3.5 miles)
• Mercy Hospital (3.9 miles)

Parks

• Thompsons Point (3.4 miles)
• Western Promenade Park (3.4 miles)
• Deering Oaks Park (3.8 miles)