1085 Brighton Avenue, Portland, ME 04102
For more information about senior living options: (844) 490-3973
The organization is great and doing amazing work in the community. The staff are wonderful and well cared for, with good pay. The team includes many people with hearts of gold gathered in one place. The services received were amazing, and every home visit was professional, friendly, and helpful. They offer a full suite of services, and the staff are kind, empathetic, and genuinely care about their clients. Great program for those in need. Awesome employees. Wonderful organization that provides great community services.
Crisis Line disregards human dignity. The staff are untrained, rude, and do not seem to care about those seeking help. Applicants are toyed with for months and receive no promised assistance. The organization fails to return calls, delays rental and LIHEAP assistance, and changes services to fit its wallet. The Rise House staff, associated with Opportunity Alliance, are accused of stealing money and valuables, causing substantial financial loss. Opportunity Alliance has effectively ruined much of the reviewer's future due to mismanagement.The collection of reviews paints a complex picture of Crisis Line and the broader network it connects to, including Opportunity Alliance and related programs. Across the board, there is a gravity to the mission and a sense that many people are receiving meaningful support, but the experiences vary widely depending on location, program, and timing. Several reviewers focus on the organization's positive impact in the community, praising the people behind the work and the breadth of services available.
A common thread among the praise centers on the quality of people who work there. Multiple reviewers describe staff as "wonderful," "kind," "empathetic," and "about their clients." One note highlights a "full suite of services," with staff who are "professional, friendly & helpful" when they visit clients at home. Others emphasize the heart and dedication of staff, calling attention to the "hearts of gold" among the people working to help neighbors in need. There is a sense of gratitude for the overall mission and for the supportive culture within the organization, with several reviewers stating that the organization does a lot of good in the community and that they would highly recommend the team to others in need.
Yet, the praise is tempered by repeated cautions about accessibility and reliability, particularly in the context of demand and operational strain. Several reviewers acknowledge that COVID-19 had a lasting impact on services and that phone access can be difficult. The sentiment is that the organization is overwhelmed at times, underscoring staff shortages and the challenge of reaching someone promptly. One reviewer notes the reality of being "inundated with applications," which can slow processing and create frustrating delays even when individuals have been approved for assistance. The sense conveyed is that the organization is trying hard to help everyone, but the scale of need often outstrips capacity, leading to inconsistent experiences.
Against the backdrop of goodwill and strong staff engagement, there are also negative experiences that some readers flag as serious problems. Some reviews describe staff as untrained or inadequately equipped to handle certain issues, particularly when disabilities are involved. Other accounts describe staff as rude or uncaring, with complaints about not returning calls or failing to follow through after promising help. There is a stark contrast between the praise for professional, empathetic care and comments that characterize service as disorganized or unresponsive. One reviewer even uses strong language to express the feeling that the organization has changed for the worse, suggesting that services have been shifted or expanded primarily to benefit the organization's finances rather than to serve those in need. Taken together, these comments depict a tension between the organization's mission-driven image and pockets of disappointing or frustrating front-line experiences.
The reviews also touch on physical visits and the ambiance of the organization's spaces. A few accounts describe visiting large facilities with appealing surroundings, noting things like "great scenery," "beautiful detailed decor," and a welcoming impression of the venue. In several cases, people describe the spaces as open and accessible places where families can meet and receive information or attend meetings. This architectural or environmental warmth contrasts with the more transactional concerns raised elsewhere, underscoring that the experience of engaging with the organization can feel very different depending on the moment and the particular program involved.
Among the more troubling items is a highly specific allegation lodged by one reviewer: theft by Rise House, which allegedly uses Opportunity Alliance staff in Portland, Maine. The reviewer claims to have had money and valuables stolen, with receipts and a pathway to pursue compensation through court cited as the suggested remedy. The impact described is severe - loss of cash and possessions that affected the reviewer's ability to function in daily life and pursue opportunities. This single account, while clearly alarming, stands apart from the broader pattern of feedback and should be understood as a serious allegation from one individual. It highlights the importance of accountability and transparent processes in partnerships and service delivery, especially when vulnerable people rely on those services.
Taken as a whole, the reviews present a multi-faceted portrait of a large, multi-service organization with a genuine, community-focused mission and a workforce capable of delivering meaningful support. The positive experiences emphasize kindness, professionalism, and substantial resource availability, while the negative experiences warn of delays, communication gaps, and variability in service quality. The theft claim adds a dimension of legal and ethical risk that can understandably color a reader's trust in the system. For anyone considering engaging with Crisis Line, Opportunity Alliance, Rise House, or related programs, the overall message seems to be: you may encounter exceptionally caring staff and helpful services, but be prepared for potential scheduling hurdles, wait times, and the need to advocate for timely follow-up and clear information. A proactive approach - asking for expected timelines, confirming appointments, and clarifying who to contact for updates - may help navigate the complex landscape of supports these programs are trying to offer.
15 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Portland International Jetport (2 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Bridge in Portland, ME is an exceptional assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. With its prime location in Portland, residents can enjoy the convenience of having numerous cafes, parks, pharmacies, physicians, restaurants, transportation options, theaters, and hospitals nearby.
The community offers a comfortable and welcoming environment with a fully furnished dining room and outdoor space for residents to relax and socialize. Housekeeping services ensure that the living spaces are always clean and well-maintained. Residents can stay connected with family and friends through the provided telephone and Wi-Fi/high-speed internet connections.
Care services provided at The Bridge include assistance with everyday activities such as bathing, dressing, transfers, and medication management. The dedicated staff also assists with coordination with health care providers and transportation arrangement for medical appointments. Special dietary restrictions are catered to in meal preparation and service.
Residents at The Bridge can enjoy a variety of scheduled daily activities that promote engagement and socialization within the community. Whether it's participating in group exercises or attending educational workshops, there are plenty of opportunities for residents to pursue their interests.
With its convenient location near amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, theaters, and hospitals nearby - The Bridge provides residents with easy access to everything they may need or want. This ensures that they can maintain their independence while receiving the support they require.
Overall, The Bridge in Portland provides a vibrant and caring environment where residents can feel at home while receiving personalized care services tailored to their needs.
The Bridge is located at 1085 Brighton Avenue, Portland, ME 04102 in Cumberland County, Maine
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