Sebasticook Community Home

Pros

• The staff is very nice and easy to talk to.
• Pool therapy for the back was amazing.
• Service is delivered with a smile.
• The staff is great.
• Kelly Huard is knowledgeable, pleasant, helpful, and easy to work with.
• Emily and the staff have been excellent.
• It is described as a good small community hospital.
• The cafeteria food is pretty good and the coffee isn't bad.

Cons

• The staff does not seem to want to find the problem.
• In minor issues, the staff can be rude and their displeasure is loudly heard in the ER.
• Service quality depends on the patient's health care plan, with MaineCare patients waiting longer than others.
• The community has nicknamed the place the "band-aid station," implying a perception of superficial care.
• Access to the parking lot at night is tight.
• There is a rough pothole in the parking area that is hard to miss.

Review

The experience described crosses several facets of a local hospital, starting with a notable emphasis on rehabilitation and personal connection. A first visit to both the facility and its therapy pool left a strong impression, with praise for the staff's warmth and openness. The pool therapy, specifically for back issues, is singled out as "amazing," underscoring how therapeutic services can feel accessible and effective when delivered with a friendly, communicative approach. This combination of practical therapy and approachable staff sets a positive tone for many who arrive seeking relief and reassurance.

Across multiple lines of care, the staff earns repeated compliments for their demeanor. The sentiment "Service with a smile" captures a broader appreciation for how team members conduct themselves, while several individuals are singled out for their specific contributions. Kelly Huard is highlighted as knowledgeable, pleasant, helpful, and easy to work with, painting a portrait of a clinician who blends competence with a manner that builds confidence and trust. Emily, along with the rest of the team, is also described as excellent, reinforcing the impression of a hospital environment where personnel are consistently supportive and capable.

Yet, not every note is solely unblemished praise. One reviewer conveys a sense of frustration that can surface in any busy care setting: it feels as though the staff sometimes focus on administrative tasks or "typing on the computer" rather than taking the time to locate and address the underlying problem. This critique suggests that, for some visitors, the experience hinges on how attentively problems are diagnosed and understood, highlighting a tension that can exist even in otherwise positive patient interactions.

Another recurring theme centers on the hospital's identity within the community. Longtime locals have nicknamed it the "band-aid station," a label that hints at perceived variability in service quality. The reviews describe ups and downs tied closely to the patient's insurance situation. For instance, MaineCare patients may face longer waits, while those with other insurance plans report quicker responses in minor situations. In more serious cases, the staff are praised, particularly for their care when children are involved, which suggests a protective, child-centered dimension to the hospital's operations. However, in minor issues, there's a note of callousness or rudeness that arises in a crowded ER, with the size of the department contributing to discontent being audible to others nearby.

The overall sense of atmosphere includes practical, everyday details that shape the experience. Food in the cafeteria is described as pretty good, and the coffee is not bad, painting a picture of a hospital that pays attention to the little comforts that accompany longer days of care. Practical accessibility features also come into play in the nighttime experience: getting into the parking lot after dark can be tight, and there's mention of a pothole that's hard to miss, highlighting how physical infrastructure intersects with the patient and visitor experience.

Taken together, the collection of reviews presents a portrait of a small, close-knit community hospital with a mix of strengths and challenges. On the positive side, patients praise the pool therapy's effectiveness, the consistent warmth and professionalism of several staff members, and a generally supportive environment - especially for families and children. On the other hand, there are caveats about inconsistencies tied to insurance coverage, occasional perceived reticence to dig into problems promptly, and areas where the patient experience could be improved, such as in minor in-house interactions and some ER dynamics. The cafeteria and coffee offer small but meaningful comforts, and the hospital's size and character as a "good small community hospital" emerge through the threads of praise and critique alike.

Places of Worship

• Pittsfield Church of Christ (1.9 miles)
• Clinton Baptist Church (2 miles)
• First Baptist Church (2.8 miles)
• Solid Rock Church of God (2.9 miles)
• Calvary Baptist Church & Parsonage (3 miles)
• C M Almy & Son (3.1 miles)
• St Agnes Catholic Church (3.4 miles)

Physicians

• Eye Care of Maine (2.4 miles)
• Alternative Healthcare Systems (2.6 miles)
• Dr Pedro Hernandez Md (3.7 miles)
• Eastern Maine Urology Services (6.4 miles)
• Somerset Surgical Associates (6.4 miles)
• Family Circles Healthcare (8.6 miles)
• Svh Family Care (8.9 miles)

Restaurants

• Subway (2.4 miles)
• Vittles Restaurant (3.1 miles)
• Nettie's (8.1 miles)
• M Room (8.2 miles)
• Burger King (8.8 miles)
• Bear Trap Restaurant & Lounge-Eaton Mountain (8.8 miles)
• McDonald's (8.9 miles)

Pharmacies

• Walgreens (2.5 miles)
• Community Pharmacies (3.1 miles)
• Walmart Pharmacy (8.6 miles)
• Holland's Variety Drug (13.7 miles)
• Variety Drug (13.7 miles)
• Walgreens (14 miles)

Parks

• Hathorn Park (3 miles)
• Manson Park (3.2 miles)
• Lake George Regional Park (7.1 miles)
• Memorial Field (13.5 miles)
• Gazebo (13.8 miles)
• Skowhegan Rec Center (14.1 miles)
• Mill Island Park (14.3 miles)

Theaters

• Pittsfield Community Theater (3 miles)
• Skowhegan Drive-In (13.7 miles)

Cafes

• POPonOVERS (3.1 miles)
• Big Bill's (3.1 miles)
• Tim Hortons (9.7 miles)
• The Pickup Cafe (13.7 miles)
• Bloomfield's Cafe & Bar (13.7 miles)

Hospitals

• Sebasticook Valley Hospital (3.7 miles)
• Northern Light Sebasticook Valley Hospital (3.8 miles)
• Redington-Fairview General Hospital (13.4 miles)
• Daniel J Benson DPM (13.6 miles)

Transportation

• Sharon's Taxi (8.3 miles)
• U-Haul Neighborhood Dealer (11.4 miles)
• Call of the Wild Taxidermy Studio (12.2 miles)
• Maine Outdoors (13.1 miles)
• Mac's Taxi (13.6 miles)
• Enterprise Rent-A-Car (14 miles)
• Elite Taxi (14.4 miles)