Sylvia Ross Home-Assisted Living

Pros

• The staff at Ross Manor were described as thoughtful, kind, and caring, taking the time to answer questions and emphasize quality care for residents.
• The facility features beautiful amenities, including a gym, salon, library, dining room, and music room.
• Residents benefit from daily activities designed to keep them engaged and active within the community.
• The atmosphere was noted for being neat and tidy during visits, providing a comfortable environment for elderly adults.
• The memory care program focuses on making each day purposeful and meaningful for residents.
• One reviewer appreciated the spacious apartments that accommodate individuals with mobility needs and include fully furnished kitchens.
• Ross Manor was recognized as top-notch compared to other facilities visited by an outreach ministry group, highlighting friendly and helpful staff engagement.

Cons

• The environment at Ross Manor is old and outdated, lacking a homey feel.
• The dining area resembles a cafeteria with uncomfortable chairs and confusing tablecloth patterns.
• Residents have reported dirty housekeeping, sightings of ants and mice, and overall unsanitary conditions.
• There have been complaints about the staff being understaffed, unresponsive, and rude, leading to neglect of residents' needs.
• Some family members experienced difficulty getting attention from nurses when expressing concerns about their loved ones' declining health.
• The semi-private rooms lack privacy screens between beds and feature old furnishings that feel confining.
• Patients often have to wait a long time for assistance when needed due to insufficient staff availability.
• Residents have raised concerns about theft of personal items from their rooms without accountability from staff.

Review

The Sylvia Ross Home at Ross Manor has garnered a mixed bag of reviews, reflecting the varying experiences of families and residents. Many individuals appreciate the thoughtful, kind, and caring demeanor of the staff, emphasizing that they are willing to invest time in answering questions and ensuring potential residents feel secure about their loved ones’ well-being. Some visitors have described the facility as beautiful, highlighting amenities such as a gym, salon, library, dining room, and music room. The rooms are likened to apartments rather than standard nursing home accommodations, suggesting a preference for more independent living styles.

However, upon further examination of some reviews, there is a stark contrast in perception regarding the overall environment and upkeep of Ross Manor. While some appreciated the cleanliness reported at various times, others noted significant issues with outdated facilities which detracted from the homelike atmosphere many expect when searching for long-term care for loved ones. Descriptions include feelings of confinement in semi-private rooms that lack privacy screens between beds and have minimal natural light due to small windows. Such elements can be especially challenging for those suffering from cognitive impairments like dementia.

Issues related to staffing also emerged prominently in several accounts. Complaints about understaffing suggest that personal attention may not always be guaranteed; some lamented having to wait extended periods for assistance or finding family members left alone throughout the day. Instances were noted where staff seemed overwhelmed or unable to meet basic care needs promptly—leading to negative overall experiences for patients and their families. In particular, concerns were raised regarding attentiveness during critical moments when medical conditions rapidly declined.

Food service proved another contentious point among reviewers; while one individual mentioned that their relative did not complain about meals provided during rehab stays at Ross Manor, others described stinginess and unappetizing fare that did not meet expected standards for senior care facilities charging upwards of $11,000 per month plus additional nursing fees from associated contracts with external agencies like PCHS.

Moreover, reports surfaced addressing cleanliness issues within the facility itself—ranging from pest problems such as ants and mice sightings coupled with claims of inadequate housekeeping practices leading to dirty environments that could adversely affect health outcomes for vulnerable populations living there. These alarming sanitation reports juxtaposed against claims made by other individuals about high-quality support highlight discrepancies that prospective residents should weigh carefully before making occupancy decisions.

Conversely, some reflections on Ross Manor paint it as an establishment committed to providing quality care amidst its shortcomings in certain areas. Families cited positive interactions with therapists who were praised for their work and engagement with residents recovering from injuries or ailments requiring rehabilitation services. Reviews reflected thoughts indicating ongoing daily activities designed for memory care residents aimed at maintaining dignity while fostering meaningful interactions—evidence that despite reported deficiencies in staffing levels elsewhere within operations could lead to valuable connections amongst participants.

In conclusion, Sylvia Ross Home at Ross Manor emerges as a facility marked by both commendable qualities along with significant reservations deserving careful consideration by families seeking appropriate residential options for seniors facing varied healthcare needs. Prospective clients should undertake thorough assessments of available resources alongside realistic expectations regarding operational limitations reflective of broader trends present across caregiving institutions today—in hopes ultimately guiding them toward choices aligning best with their loved one's well-being.

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Physicians

• Husson Pediatrics (0.1 miles)
• Pandey, Sanjay Saint Joseph Internal Medicine (0.3 miles)
• Mark Henderson (0.6 miles)
• Baldacci John (0.6 miles)
• Northeast Neurosurgery (0.9 miles)
• Medimaine Health Associates (0.9 miles)
• Ent Northern Lights Bangor (1.1 miles)

Hospitals

• Eastern Maine Medical Center (0.1 miles)
• St Joseph CBO (1 miles)
• St Joseph Hospital (1 miles)
• St Joseph Healthcare Park (1 miles)
• Northern Light Acadia Hospital (1.1 miles)
• Sleep Center of Maine (1.8 miles)
• Eastern Maine Healthcare Systems (2 miles)

Pharmacies

• Walgreens (0.2 miles)
• Westgate Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• PCHC - Penobscot Community Health Center Pharmacy (1.3 miles)
• Pchc Pharmacies (1.4 miles)
• Hannaford Pharmacy (1.4 miles)
• Affiliated Pharmacy Service (1.4 miles)

Restaurants

• McDonald's (0.4 miles)
• Pizza Hut (0.4 miles)
• KFC (0.5 miles)
• Dorr Lobster Seafood Market (0.5 miles)
• Dysart's Restaurant Broadway (0.8 miles)
• Gifford's Famous Ice Cream (0.8 miles)
• Wendy's (1.3 miles)

Cafes

• Tim Hortons (0.5 miles)
• West Market Square Artisan Coffeehouse (1.8 miles)

Places of Worship

• Glad Tidings Church (0.6 miles)
• First United Methodist Church (0.8 miles)
• Grace Church Bangor (1.4 miles)

Parks

• Bangor Dog Park (0.9 miles)
• City of Bangor Parks & Recreation (1.5 miles)
• Chapin Park (1.7 miles)

Theaters

• Bangor Mall Cinemas 10 (1.6 miles)
• Queen City Cinema Club (1.9 miles)

Transportation

• Dick's Taxi (1.8 miles)
• Car Rental Bangor (1.8 miles)
• Bangor International Airport (BGR) (2 miles)
• Dl6219 Bgr-Lga (2 miles)
• Bangor Airport baggage claim (2 miles)