Engel Place

Pros

• The staff at Ross Manor are attentive and caring, providing compassionate care to residents.
• The facility is clean and well-maintained, offering a pleasant environment for residents.
• Residents appreciate the variety of activities available, fostering engagement and socialization.
• The living accommodations are spacious and more akin to apartments, making them comfortable for residents.
• Many reviewers commend the excellent support services available, such as medical care, salon services, and podiatry visits.
• The dining options are noted to have good variety, ensuring that residents have choices in their meals.
• The assisted living area has a beautiful atmosphere with adequate amenities for seniors' needs.
• Ross Manor offers a supportive environment where families feel assured about the care their loved ones receive.

Cons

• The food servings at Ross Manor were quite small, and the variety was not enough to satisfy residents.
• The facility appeared old and outdated, lacking a homey atmosphere.
• The dining area resembled a cafeteria with uncomfortable chairs and confusing patterns that could disorient residents with dementia.
• There were reports of dirty housekeeping, ants, and even mice in the facility.
• Staff were described as rude and unhelpful, with long wait times for assistance when needed.
• Residents often felt neglected, being left alone for extended periods due to understaffing.
• There were multiple complaints about a lack of responsiveness from nursing staff concerning medical concerns raised by family members.
• Instances of theft, such as personal items disappearing from closets, were reported.
• Several reviews indicated overcrowding and inadequate care provided to residents.
• The overall environment was criticized as not feeling like home and lacking comfort for residents.

Review

Ross Manor, a residential facility in Bangor, has garnered a mixed array of reviews from those who have had experiences with its various units and services. Many of the comments highlight both commendable attributes and significant areas needing improvement. As a place that offers rehabilitation and assisted living, the feedback indicates varied levels of satisfaction among residents and their families.

One consistent positive aspect echoed by multiple reviewers is the staff's compassion and attentiveness. Several family members noted that personnel manning the stations were kind, thoughtful, and took time to address concerns effectively. Whether it involved helping residents or engaging with families during tours, many were pleased by the staff's willingness to assist. A few reviews mentioned specific programs available at Ross Manor, including daily activities for residents, the involvement of medical professionals like doctors and podiatrists visiting regularly, and beautification options such as hair salon services. This level of care was seen as a strong point for many family members looking for places that provide not only physical health support but also emotional enrichment.

However, along with praise for the personnel came several criticisms regarding the quality of food served within Ross Manor. Reviewers described meal portions as small despite having an ample variety of choices—some felt that overall meal service could be improved significantly. The dining area itself received particular scrutiny; one person referred to it as resembling "a cafeteria" rather than an inviting space conducive to pleasant dining experiences. The atmosphere was often described as sterile or hospital-like, which contributed to a feeling further from home.

The physical environment of Ross Manor has been described variably across different reviews. While some commenters appreciated clean accommodations with good room sizes—highlighting features such as walk-in showers—others voiced concerns about outdated facilities lacking warmth or comfort generally desired in a senior living environment. Critiques pointed out sparse decorations in initially bare rooms alongside older furnishings that did not foster privacy or well-being among roommates—a significant issue for those requiring memory care services or other forms of long-term assistance.

Negative experiences regarding cleanliness further tarnished Ross Manor’s reputation among some reviewers. Instances of pests such as ants and mice were reported, alongside claims of inadequate housekeeping standards that compromised resident dignity and comfort. One review made drastic allegations about neglect leading to severe health issues for residents, stating that insufficient responses from nurses resulted in dire situations for loved ones during critical times—reflecting deep frustrations over patient advocacy being seemingly overlooked.

Lastly, while several accounts indicated satisfaction with various aspects—including affordability relative to other facilities—the overarching narrative leaves potential future residents apprehensive about entrusting their loved ones to Ross Manor without proper diligence on personal requirements and expectations outstripping what is offered there. The complex nature of elder care requires careful consideration; thus potential clientele may wish to visit alternative options while weighing these mixed reviews seriously before making final decisions regarding residency at this facility.

In conclusion, while Ross Manor exhibits strengths particularly in staffing quality and available healthcare resources complemented by activities aimed at fostering engagement among seniors, challenges remain concerning food service consistency and environmental upkeep that must be addressed for improved resident experience moving forward.

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Physicians

• Husson Pediatrics (0.1 miles)
• Pandey, Sanjay Saint Joseph Internal Medicine (0.3 miles)
• Mark Henderson (0.6 miles)
• Baldacci John (0.6 miles)
• Northeast Neurosurgery (0.9 miles)
• Medimaine Health Associates (0.9 miles)
• Ent Northern Lights Bangor (1.1 miles)

Hospitals

• Eastern Maine Medical Center (0.1 miles)
• St Joseph CBO (1 miles)
• St Joseph Hospital (1 miles)
• St Joseph Healthcare Park (1 miles)
• Northern Light Acadia Hospital (1.1 miles)
• Sleep Center of Maine (1.8 miles)
• Eastern Maine Healthcare Systems (2 miles)

Pharmacies

• Walgreens (0.2 miles)
• Westgate Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• PCHC - Penobscot Community Health Center Pharmacy (1.3 miles)
• Pchc Pharmacies (1.4 miles)
• Hannaford Pharmacy (1.4 miles)
• Affiliated Pharmacy Service (1.4 miles)

Restaurants

• McDonald's (0.4 miles)
• Pizza Hut (0.4 miles)
• KFC (0.5 miles)
• Dorr Lobster Seafood Market (0.5 miles)
• Dysart's Restaurant Broadway (0.8 miles)
• Gifford's Famous Ice Cream (0.8 miles)
• Wendy's (1.3 miles)

Cafes

• Tim Hortons (0.5 miles)
• West Market Square Artisan Coffeehouse (1.8 miles)

Places of Worship

• Glad Tidings Church (0.6 miles)
• First United Methodist Church (0.8 miles)
• Grace Church Bangor (1.4 miles)

Parks

• Bangor Dog Park (0.9 miles)
• City of Bangor Parks & Recreation (1.5 miles)
• Chapin Park (1.7 miles)

Theaters

• Bangor Mall Cinemas 10 (1.6 miles)
• Queen City Cinema Club (1.9 miles)

Transportation

• Dick's Taxi (1.8 miles)
• Car Rental Bangor (1.8 miles)
• Bangor International Airport (BGR) (2 miles)
• Dl6219 Bgr-Lga (2 miles)
• Bangor Airport baggage claim (2 miles)