The Pillars Assisted Living
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711 Frankfort Road, Shelbyville, KY 40065
For more information about senior living options: (844) 490-3973
The staff are caring, patient, and helpful. The facility is clean and well organized. The therapists are nice and provide effective rehabilitation. The administration is dedicated, compassionate, and accessible. The environment feels welcoming and like a home, with friendly staff. Families feel grateful for the high-quality care their loved ones receive. The facility offers engaging activities, including arts, crafts, and social events. The staff consistently deliver professional, respectful care to residents and their families.
The reviews describe significant problems with care quality and communication at the Shelbyville facility. The hospital-to-rehab handoff allegedly failed to note that a patient was insulin-dependent, resulting in six days without glucose testing or insulin. A reviewer reports a mouse in a resident's room and claims it was treated as normal. A staff member is described as confrontational with a resident and potentially unsuited to work with seniors. A culture of deception and concerns about fake reviews are alleged, casting doubt on safety reporting. Bed bugs, roaches, mice, black mold, bats, and residents with scabies are alleged, indicating serious sanitation and infection-control problems. There is a claim of neglect and mistreatment that led to a severe sore, hospitalization, and death, with no family notification. The facility is described as short-staffed and the food as horrible. There were miscommunications about access to physical therapy in the personal care unit. Management is accused of prioritizing trips and social activities over residents' safety and care needs.The Pillars Assisted Living in Shelbyville is best suited for families that prioritize a warm, hands-on care culture and proximity to home, especially when a loved one needs reliable daily support or short-term rehabilitation. The community's strength lies in a staff that residents and families consistently describe as compassionate, patient, and devoted. When the priority is a home-like atmosphere with clean, orderly spaces and a sense of community - where therapists and caregivers become trusted faces - The Pillars can deliver meaningful comfort and steady progress. Those seeking a flawless medical grid, highly consistent daily communication, or a pathogen-free environment with zero risk will want to consider alternatives.
The most persuasive positives center on people. Reviews repeatedly highlight the staff as a standout asset: nurses, CNAs, and therapy teams praised for their dedication, approachability, and willingness to go the extra mile. Families recount moments when staff treated loved ones with genuine kindness and patience, and they credit therapists with delivering meaningful rehab outcomes during short- and longer-term stays. The facility's cleanliness and organization contribute to a reassuring first impression, and the environment's homelike character - complete with communal spaces and accessible activities - appears to support residents' mood, routine, and sense of dignity. In short, the human touch is the core reason many families choose this community.
Yet the reviews do not paint a uniformly positive picture. The most consequential concerns revolve around communication and consistency of care. Several accounts describe gaps between hospital-to-rehab handoffs and ongoing care planning, with families feeling out of the loop about medical decisions, therapy access, and changes in a loved one's condition. Critical incidents - from delayed treatment of acute issues to disputes over what services are available in certain levels of care - underscore a vulnerability to miscommunication during transitions. These themes matter a lot for families weighing risk, because a loved one's health hinges on timely, accurate information and coordinated care across days and shifts.
Other red flags cluster around the facility's upkeep and environment. Reviews include disturbing anecdotes about pests, mold or other maintenance issues, and occasional mismatches between what is promised and what is experienced day to day. While some families report rooms and communal areas as clean and well-maintained, others describe conditions that raise legitimate safety and comfort questions. There are also pointed critiques about management responsiveness, including claims that some concerns were not treated with the urgency expected in senior care settings. Taken together, these questions about the physical environment and leadership responsiveness can erode confidence, especially for families managing complex medical or safety needs.
The strongest offset to these cons comes from the facility's care culture and the rehab achievements some residents experience. When a loved one needs rehabilitation, the combination of motivated therapists, organized activity programming, and accessible staff can translate into real functional gains and improved quality of life. For families living nearby or needing a steady daily routine, the proximity and familiarity of staff can reduce the stress of ongoing care. The presence of active programming - music, arts, and community events - can help residents stay engaged and connected, which is a meaningful value proposition even in the presence of management or environmental concerns.
For those seriously considering this community, hands-on diligence is essential. Before choosing, families should request current, detailed explanations of care planning and communication protocols, insist on direct, predictable updates from the administrator or the planning team, and tour the facility with a focus on cleanliness, maintenance responsiveness, and safety measures. Request the latest state survey results and recent corrective action plans, and meet residents and their families to gauge consistency of care across shifts. Confirm what therapies are available in each living area and how quickly staff can respond to changing needs. In short, due diligence and proactive advocacy become the critical supplements to the care framework offered by The Pillars, and can make the difference between a comforting home and a decision that circles back to alternatives with more transparent operations and steadier environmental controls.
21 resident community capacity
Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Full kitchenHaving a full kitchen in a senior living facility is important for seniors because it allows them to maintain their independence and prepare their own meals. This promotes healthy eating habits, saves money on dining out, and provides a sense of familiarity and comfort for residents.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being. KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.The Pillars Assisted Living in Shelbyville, KY is a Skilled Nursing Facility that offers a variety of amenities and care services to its residents. The community provides a comfortable and inviting environment for seniors to live independently while receiving any necessary assistance.
Residents can enjoy the convenience of on-site amenities such as a beauty salon, cable or satellite TV, dining room, full kitchen, and Wi-Fi/high-speed internet. Each living space is fully furnished and includes a kitchenette for added convenience. Outdoor spaces like gardens provide a pleasant atmosphere for relaxation and socialization.
Housekeeping services ensure that residents can focus on enjoying their time at the community without worrying about chores. Move-in coordination is available to help ease the transition process for new residents.
The Pillars Assisted Living places an emphasis on providing quality care services. With 24-hour supervision, residents receive attention and support whenever needed. Trained staff offer assistance with various activities of daily living including bathing, dressing, and transfers.
Individuals with special dietary restrictions are accommodated with specialized meal preparation and service. For those managing diabetes, a diabetes diet is provided to ensure their nutritional needs are met. Medication management helps residents stay organized with their prescriptions.
Residents also have access to mental wellness programs that promote emotional well-being and engagement within the community. Scheduled daily activities encourage socialization and participation in enriching experiences. Additionally, resident-run activities allow individuals to take an active role in shaping their own community.
The Pillars Assisted Living benefits from its location in Shelbyville, KY. The surrounding area offers convenient access to cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals - ensuring that residents have easy access to important services outside of the community.
Overall, The Pillars Assisted Living provides a supportive environment where seniors can enjoy an enhanced quality of life while receiving personalized care and engaging in meaningful activities.
The Pillars Assisted Living offers Studio apartments.
The Pillars Assisted Living is located at 711 Frankfort Road, Shelbyville, KY 40065 in Shelby County, Kentucky
The Pillars Assisted Living on seniors.fyi includes 8 photos including images showing landscaping, outdoor, interior, windows, building, architecture, rehabilitation, church, and more.
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Interior
Outdoors
Living Room
Building
Landscaping
Outdoor
Exercise Equipment
Rehabilitation
