248 South 43Rd Street, Louisville, KY 40212
For more information about senior living options: (844) 490-3973
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The staff here are attentive, compassionate, and always willing to listen. The facility is clean, welcoming, and well-organized, with tidy rooms. The food is incredibly varied and not hospital fare, catering to every diet. The staff openly communicates across departments and ensures residents and families feel supported. Summerfield has new management that has made a positive difference, and every resident is welcomed like family. Therapy is excellent, with Kim praised in particular. Glenda is exceptional in her caregiving. Erica, the weekend RN, is outstanding. Overall, care is at the forefront of the facility's approach.
A grandmother was left sitting in her own bodily fluids for long periods with nobody attending. Phones are hardly ever answered when people call. A resident described a horrible experience with getting help to walk again. Some floor nurses are terrible and rude. Two nurses were observed bullying another nurse. Nurses Rasheeda and Courtney allegedly lack empathy and should retrain. The facility was accused of unethical practices to obtain more state funding by falsely labeling a resident as long-term. The nursing home allegedly took nearly all of a resident's Social Security check, leaving only $30. Call lights remained on for hours with no response, and a resident fell in her room while an aide was present. The facility is described as unsafe and should be shut down. Staff were accused of lying about patients' health and well-being. Reviewers described overall poor service, horrible food, and rude staff.Across a cluster of reviews about Signature Healthcare facilities in Louisville, including Signature Healthcare at Summerfield and Signature Rehab on Farnsley Road, a complex mosaic emerges. The accounts vary from heartfelt praise to troubling accusations, weaving together stories of compassionate staff, clean and welcoming surroundings, and moments of frustration, neglect, or even alarming conduct. Taken as a whole, the set of voices portrays a place that can feel like two different experiences depending on the day, the floor, and the particular team members on duty.
A number of residents and family members describe a warmth and attentiveness that stands out in positive light. Several reviewers recount experiences where therapy, nursing care, and daily routines were carried out with patience and kindness. They emphasize that the staff - nurses, aides, therapists, and dietary team - often go above and beyond. One account highlights physical therapy sessions that were particularly effective, with Carter singled out for his professionalism and dedication. Others praise the overall atmosphere: clean, well-organized facilities, rooms kept tidy, and a sense of "home" rather than a sterile hospital environment. The food also receives frequent commendations in several posts, with comments about varied menus, meals that feel more like restaurant-quality fare than hospital food, and events organized under chefs' leadership to engage residents. In these narratives, the staff are described as approachable, willing to listen, and genuinely focused on residents' comfort, dignity, and dignity's daily rituals.
Alongside these positive notes, a substantial portion of the reviews centers on serious concerns about care quality and responsiveness. Several family members recount troubling experiences with basic daily needs going unmet. Instances are described where a loved one was left sitting in their own bodily fluids for extended periods, with calls placed and not promptly answered. There are reports of difficulties getting shower assistance, missed therapy sessions, and a perception that the facility's routines can slip into neglect on certain days or floors. The frustration with call bells and delayed responses appears repeatedly, as do stories of residents who suffer falls or discomfort due to slow or absent staff intervention. One heartbreaking account describes a beloved elder who was found on the floor, injured and unassisted, despite having aides present - an experience that understandably leaves families shaken and wary.
Interwoven with these experiences are accounts of troubling behavior among some staff and management challenges. Reviewers describe rude interactions on certain floors and even instances of bullying among co-workers, which they say undermines patient care and the workplace environment. Specific names of staff members surface in these anecdotes, with calls for retraining or accountability. This thread of critique underscores a broader concern: the facility's work culture and staff dynamics, as much as individual performances, influence residents' safety and the trust families place in the facility. There are also dramatic accusations about ethical and financial practices, including allegations that the facility engaged in manipulating Medicaid enrollment to receive more funding and that a resident's Social Security benefits were inappropriately withheld or redirected. While these claims are attributed to the reviewers' experiences and are not verified within this summary, they color the sense of alarm and urgency some families feel and point to the need for formal review and oversight.
Against the backdrop of controversy, some reviewers highlight a belief that reforms and leadership changes are making a difference. In particular, Summerfield is described by several as having undergone a meaningful turnaround under new management, with residents and families noting improvements in demeanor, welcome, and overall environment. Praise is directed toward administrators described as engaged and responsive, and toward a housekeeping and culinary staff widely praised for their efforts to create a pleasant, homelike setting. Reviewers point to awards-like recognitions from state surveys, staffing improvements, and a culture shift toward greater dignity, healing, and heartfelt care. The sentiment from these voices is that the facility can be a strong choice when leadership is aligned with high standards of resident-centered care.
Another thread of commentary revolves around individual staff members who left a notably positive impression on residents and families. Names appear with appreciative notes about the contributions of certain nurses, aides, and therapists - people who are described as consistent anchors of good care. Some reviewers commend specific team members for going the extra mile, noting attentiveness to questions, responsiveness to concerns, and a willingness to adapt to residents' unique needs. In particular, the rehabilitation team, including therapists like Kim, is credited with helping patients regain mobility and function; other staff are lauded for their reliability and warmth across multiple shifts, including weekend coverage. Even some reviewers who express overall concern about the facility still call out particular individuals whose care stood out as notably compassionate and professional.
A few experiences converge around particular locations and services: the rehab-oriented environment on Farnsley Road receives both high praise for certain staff and grappling with broader critiques about day-to-day operations. Families describe therapists and clinicians who deliver meaningful progress and a sense of partnership in rehabilitation, alongside residents who feel the facility's administrative and operational systems sometimes fail to keep up with urgent needs, communication gaps, and delays in addressing problem call lights or safety concerns. The blend of individual excellence with systemic tension creates a nuanced portrait of a place where personal acts of care and moments of neglect can exist in close proximity.
In sum, the collection of reviews paints a portrait of Signature Healthcare at Summerfield and the adjacent rehab setting as facilities capable of extraordinary kindness and effective rehabilitation, while also beleaguered by stubborn, sometimes severe, challenges related to staffing, responsiveness, and administrative or ethical concerns. The strongest narratives of hope emphasize a clear commitment to resident dignity, improved leadership, quality food, robust therapy, and a welcoming, home-like atmosphere. The most urgent warnings stress the reality that delays in assistance, neglectful moments, bullying among staff, and serious allegations about care and benefits mishandling have occurred and, in some cases, recurred.
For anyone considering these facilities, the spectrum of experiences suggests that outcomes may hinge on day-to-day staffing and leadership dynamics. Families might encounter days of exceptional care and warmth alongside days of frustration and fear for a loved one's safety. It underscores the importance of direct, ongoing communication with the care team, vigilant oversight of daily needs, and responsiveness from administration. The stories also point to the value of independent oversight and formal channels for reporting concerns when the care provided does not meet the expected standards. As with many long-term care settings, the true measure may lie not in isolated moments but in the consistency of compassionate, reliable care across shifts, departments, and management.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Louisville International-Standiford (8 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Robinson Family Care Home in Louisville, KY is a welcoming and fully furnished assisted living community that offers exceptional care services and amenities to its residents. Our spacious dining room provides a comfortable setting for residents to enjoy delicious meals prepared by our skilled staff, taking into consideration any special dietary restrictions.
In addition to the dining area, our community boasts various amenities that enhance the quality of life for our residents. A beautiful garden provides a serene outdoor space for relaxation or light exercise. Housekeeping services ensure that the living environment remains clean and organized at all times.
At Robinson Family Care Home, we understand the importance of staying connected in today's digital world. That is why we offer Wi-Fi/high-speed internet access and telephone services to all residents.
Our dedicated and compassionate staff are trained to provide assistance with activities of daily living, including bathing, dressing, and transfers as needed. We take pride in coordinating with healthcare providers to ensure that each resident receives personalized care tailored to their unique needs. This includes managing medications and following diabetes diets.
Residents can expect a vibrant social calendar filled with engaging activities scheduled on a daily basis. From outings to nearby cafes, parks, pharmacies, restaurants, places of worship, and physicians' offices – transportation arrangements are made for convenience when accessing these services.
Robinson Family Care Home in Louisville, KY aims to create an enriching environment where seniors can thrive comfortably while receiving the support they require.
Robinson Family Care Home is located at 248 South 43Rd Street, Louisville, KY 40212 in Jefferson County, Kentucky
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