Maxim Healthcare

Pros

• Hosparus staff are angels on earth.
• They provided exceptional care, compassion, and comfort to patients and support to families.
• Hosparus Health provided resources for families after loved ones passed away.
• Nurses, social workers, CNAs, and customer service agents were kind, patient, and compassionate.
• The 24/7 hotline was helpful.
• They helped a grandmother pass peacefully at home with her husband by her side.
• They took excellent care of patients and supported their families.
• They let families bring their loved ones home in the final days.

Cons

• Hosparus abandoned the grandmother for four days after premature dismissal, leaving her without medical care and with repeated failed attempts to reenroll.
• A reviewer described Hosparus Health as "zero stars" and "no help at all," saying their service caused increased stress by not showing up and pushing responsibilities onto the family.
• There was next to zero communication with the family and no updates as a loved one was dying; the hospice refused to send a nurse to pronounce the deceased.
• A veteran healthcare worker stated they had never seen treatment or communication so poor, with no follow-up calls.
• A sister reported five days without a comfort pack, two sleepless nights, no medicine, and no one helping.
• The scheduler was described as rude, with appointments repeatedly changed, preventing the patient from making plans.
• One reviewer had not met a pastor and described the social worker as "ridiculous."
• The experience was described as cold, direct, and insensitive, treating the dying process like business as usual.
• There were claims that Hosparus refused to come to pronounce the deceased, despite the nursing home's disappointment.

Review

Across the many voices sharing experiences with Hosparus Health, a common thread runs clearly through: the organization is deeply involved in helping families navigate some of the hardest days of life with care, dignity, and practical support. Time and again, people describe a level of compassion that feels almost otherworldly, calling staff "angels on earth" and praising the way their presence lightens the burden of loss. The kindness of nurses, social workers, CNAs, chaplains, and physicians is repeatedly highlighted as a core strength, turning what could be chaos into moments of grace for patients and their loved ones.

A powerful portion of the feedback centers on care delivered in the final days of life, most often at home or in a familiar setting. Families recount arrangements that seem to have arrived just when they needed them most - beds, tables, and oxygen ready in the home, an admission nurse arriving within half an hour, and a 24/7 hotline that provided round-the-clock reassurance. In these narratives, Hosparus staff are the steady presence that allows a loved one to pass peacefully, sometimes with a spouse of many years at the bedside. The collective memory here is not only about relief for the patient, but also about the family's ability to be present, to say goodbye with dignity, and to feel supported enough to begin the heavy work of grieving.

Many who write speak of the practical and emotional support as a lifeline for families, not just patients. Comments emphasize how the care teams help families understand the dying process, answer questions candidly, and coordinate services so that care feels cohesive rather than chaotic. The work of social workers, chaplains, and nurses is frequently described as thoughtful, patient, and deeply respectful, with reports of comforting presence during late-night worries and guided conversations that help families cope with the reality of loss. There are affirmations that Hosparus provides a level of advocacy and companionship that can make a difficult journey feel more manageable.

Yet the stories are not uniformly glowing. A number of reviews describe painful lapses or frustrations that overshadow the strengths. Some families recount a sense of abandonment or abrupt discharge from the program, followed by days of unmet medical needs and repeated delays in getting back into care. One account describes a grandmother who was dismissed from the program with the belief she would receive care elsewhere, only to face a gap in services and unreturned calls, leaving her suffering and her family desperate for help. Another review casts the organization in an entirely different light, calling the experience "disgusting and cruel" for the lack of communication and responsiveness as a loved one neared the end of life. These reports underscore real concerns about continuity of care and the consequences of perceived gaps in attention and follow-up.

Communication in particular emerges as a sore point in several negative narratives. Families describe zero updates when a loved one was dying, rumors of not sending a nurse to pronounce a death, and a broader sense that frontline workers or management were not aligning with patient or family needs. Some reviewers compare experiences across experiences with different hospices and emphasize that, when communication breaks down, even excellent clinical care and compassion may feel insufficient. In a few cases, the frustration extends to scheduling and administrative support - appointments being repeatedly changed, late or no callbacks from supervisors, and a sense that the team's capacity was overwhelmed by demand.

Taken together, the collection of reviews paints a realistic portrait of an organization striving to fulfill a profoundly important mission amid the inherent challenges of hospice care. The praise is vivid and consistent where staff are present, responsive, and devoted to helping patients live their final days with comfort and families navigate their grief with dignity. The criticisms, equally persistent, point to the fragile edge of care where systems and communication fail to meet needs, leaving families overwhelmed by logistical hurdles at moments when they most need reassurance. The overarching message is not that Hosparus Health is devoid of fault, but that its mission - to ease suffering, honor the dying, and support families - carries immense value that is deeply felt by those it serves.

Ultimately, these experiences reflect a universal truth about hospice and end-of-life care: kindness and competence can transform an unbearably hard journey, while gaps in access and communication can intensify hardship. The recurring appreciation for the organizational mission - for being there, for arriving with practical help, for offering a compassionate presence - coexists with a call for more reliable coordination and clearer communication. The stories honor those who dedicated themselves to helping others in their most vulnerable moments, while also inviting continuous improvement to ensure that every family receives the respectful, timely, and comprehensive care they deserve.

This part of Louisville, Kentucky, is a bustling and convenient area with a variety of amenities nearby. You will find top-rated physicians and hospitals within close proximity, ensuring quality healthcare services are easily accessible. There are also plenty of dining options ranging from fast food to sit-down restaurants, providing diverse choices for meals. Additionally, there are pharmacies conveniently located for medication needs. For entertainment, there is a theater nearby as well as parks for leisurely walks or outdoor activities. Places of worship are also within reach for spiritual needs. Overall, this area offers a mix of convenience and entertainment options that may appeal to seniors looking for a vibrant community to call home.

Physicians

• KentuckyOne Health Medical Center Cardiologists (0.1 miles)
• The LASIK Vision Institute (0.2 miles)
• Community Medical Associates (0.2 miles)
• Hubbard Clinic (0.3 miles)
• Family Allergy & Asthma (0.3 miles)
• Tucker Alison Dr Norton Community Medical Associates Saint Matthews Louisville (0.4 miles)
• Otolaryngology Head & Neck Surgery (0.4 miles)

Restaurants

• Rafferty's (0.1 miles)
• McDonald's (0.1 miles)
• Skyline Chili (0.4 miles)
• Dave & Buster's (1.4 miles)
• Taco Bell (1.5 miles)
• The Cheesecake Factory (1.5 miles)
• Gerstle's Place (1.9 miles)

Hospitals

• Baptist Health Louisville Labor & Delivery (0.5 miles)
• Baptist Health Louisville (0.5 miles)
• Baptist Hospital East Park Tower (0.5 miles)
• Baptist Hospital East Surgery (0.5 miles)
• Signature Care and Rehabilitation-Northfield (3.6 miles)
• 3 East Olop (4 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.5 miles)

Theaters

• Cinemark Mall St Matthews and XD (1.4 miles)

Parks

• Des Pres Park (1.7 miles)
• Community Park (1.7 miles)
• Buechel Park (2.6 miles)
• Cherokee Park (3.1 miles)

Places of Worship

• St Martha Parish (1.9 miles)
• Holy Trinity Catholic Church (2.4 miles)
• Lyndon Baptist Church (2.6 miles)

Cafes

• Fante's Coffee (3.7 miles)
• Heine Brothers' - Longest Ave in the Highlands (4.2 miles)
• Panera Bread (4.6 miles)
• Quills Coffee (4.8 miles)