Comfort Keepers - Lexington, KY

Pros

• The care giver was very understanding and answered all of their questions with care and sweetness.
• The care givers were wonderful, helpful, and compassionate towards the clients.
• The staff have all been wonderful to work with and provide quality care for the client's mother.
• Both women from Comfort Keepers served the client's mother well, with competency and kindness.
• The performance of the staff has been wonderful, arriving on time and completing tasks as needed.
• So far everything is working out well for the client's mother with this home care agency.
• Comfort Keepers has worked with the client to provide support for their mother-in-law at night.
• The most recent caregiver from Comfort Keepers has been excellent and loved by the client's mother-in-law.
• Comfort Keepers provided a larger pool of caregivers and an emergency personnel option, which excited one client.

Cons

• The service from Comfort Keepers (Lexington) was terrible and management provided no support to the caregivers.
• The care givers did not receive any support or guidance from management, causing a disappointing experience.
• The initial caregiver sent by Comfort Keepers didn't know what they were supposed to do, indicating a lack of communication and preparation.
• There were issues with scheduling and hours availability when trying to go with home health services from Comfort Keepers.
• The agency didn't inform the reviewer about changes in caregivers, leading to a lack of preparation for the client.
• Comfort Keepers dropped the ball and sent the wrong person on the first day of service, indicating poor organization and coordination.

Review

Comfort Keepers, a home care service provider, has received a mixed bag of feedback from families utilizing their services for their loved ones. Many reviews highlight the compassionate nature of the caregivers who work directly with clients, often describing them as kind, competent, and attentive. These caregivers have earned praise for their commitment to providing not only physical assistance but also emotional support, which is especially crucial for clients dealing with conditions like dementia. One reviewer expressed gratitude for the caregivers' patience and understanding while caring for their husband, emphasizing how they never rushed through interactions and always addressed any concerns with care.

However, despite the positive remarks about individual caregivers, several reviewers pointed out significant flaws in Comfort Keepers? management and operational aspects. A recurring theme across multiple reviews was the apparent lack of support from management when challenges arose. One family noted that during critical moments when caregivers needed assistance or guidance, they were unable to reach a supervisor or receive timely support from management. This disconnect suggests a systemic issue within the organization that might hinder the overall care experience.

While some families reported satisfactory experiences with Comfort Keepers, others expressed deep disappointment due to miscommunication that led to inadequate or unsuitable caregiver placements. For instance, one reviewer recounted an incident where an incorrect caregiver arrived without clear instructions on what was expected of her. Such occurrences raise concerns regarding training protocols and communication between staff members about client needs and care expectations.

On a more positive note, there are accounts of families feeling reassured by the quality of care provided by Comfort Keepers. Several clients highlighted how satisfied they were with consistent visiting schedules and reliable caregivers who kept them informed about their loved one's well-being. This level of communication provided peace of mind for family members who couldn?t always be present themselves to ensure that care was being delivered appropriately.

Additionally, some users were particularly pleased with follow-up measures taken by Comfort Keepers after initial placements?phone calls seeking feedback on caregiver performance indicated a commitment to quality assurance likely aimed at enhancing client satisfaction over time. Families appreciated this proactive approach as it reinforced their trust in the company?s dedication to meet both patient and family needs effectively.

Despite some customer complaints regarding management deficiencies and scheduling issues that occasionally plagued operations, many families still found value in recommending Comfort Keepers to friends or acquaintances seeking similar services. The presence of liability insurance and proper certifications further bolstered confidence in choosing this agency over others; many recognized its size as an advantage in terms of having ample personnel available compared to smaller agencies struggling with staffing limitations.

In conclusion, while Comfort Keepers has commendably trained compassionate caregivers who genuinely connect with clients during challenging periods in their lives?with some families singing praises?the operations behind these services seem fragile due largely to inconsistent managerial oversight. Overall experiences range broadly depending on individual circumstances: effective caregiving coupled with seamless management can lead to glowing reviews while systemic communication breakdowns yield dissatisfaction among other customers?a duality indicative perhaps not just of this particular agency but reflective also across industries reliant on human interaction amidst logistical complexities inherent in service delivery models today.

Physicians

• Summerhill Primary Care (0.1 miles)
• Lexington LASIK & PRK Laser Eye Surgery - LasikPlus (0.3 miles)
• Central Internal Medicine (0.5 miles)
• Eye Care Center (0.5 miles)
• Pathology & Cytology Laboratories (0.6 miles)
• Colorectal Surgical & Gastroenterology Associates (0.7 miles)
• Commonwealth Pediatrics (1 miles)

Pharmacies

• Pasadena Pharmacy (0.1 miles)
• Walgreens (0.3 miles)
• Bluegrass Pharmacy (0.4 miles)
• Infusion Partners (0.5 miles)
• Pharmacy Shop (0.8 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.5 miles)

Hospitals

• Central Baptist Hospital (0.2 miles)
• VA Hospital Cooper Drive Lexington Ky (1.9 miles)
• Chandler Hosptial (1.9 miles)
• University of Kentucky, Uk Healthcare (1.9 miles)
• UK Albert B. Chandler Hospital Pavilion HA (2.1 miles)

Restaurants

• El Rancho Tapatio (0.2 miles)
• Ramsey's Diner Zandale (0.4 miles)
• Noodles & Company (0.4 miles)
• Chick-Fil-A (0.5 miles)
• Winchell's Restaurant (0.7 miles)
• Marikka Restaurant & Bar (0.9 miles)
• Number One China Buffet (1 miles)

Cafes

• Starbucks (0.6 miles)
• Cafe Central (1.1 miles)
• Panera Bread (2.5 miles)

Parks

• Wellington Dog Park (1 miles)
• Shillito Park (1.7 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.6 miles)
• Centenary United Methodist Church (1.6 miles)
• Apostles Anglican Church (2.3 miles)
• Woodland Christian Church (2.6 miles)