Fern Terrace of Bowling Green LLC

Pros

• The facility has a welcoming and warm facade, making it feel inviting for residents and visitors alike.
• The faculty at Fern Terrace are known on a first-name basis with individuals, creating a sense of community and familiarity.
• Residents have access to various activities throughout the day, promoting engagement and interaction.
• Community agencies are invited to participate in introducing additional activities for residents.
• Concerns raised by families receive prompt and respectful responses from the staff.
• Overall, many individuals express happiness about living in the facility and appreciate the efforts of the faculty to make it feel like home.

Cons

• The entrance is filled with cigarette smoke and appears very disorganized and dirty.
• The staff is unprofessional and rude, showing a lack of care for residents' belongings.
• Important documents and medications were sent home without the resident, causing distress and inconvenience.
• Residents feel unsafe due to theft concerns from roommates or other individuals in the facility.
• There is inadequate accommodation for visiting families, particularly outside normal business hours.
• The facility lacks efforts to help residents improve their well-being or engage in meaningful activities.
• Overall, it reflects a need for more competent staff and better management practices.

Review

The reviews of Fern Terrace present a stark contrast between the experiences of some residents and their families and the perspectives offered by others. While some individuals have expressed positive experiences regarding staff interactions and activities available for residents, a significant number of complaints highlight severe shortcomings in the facility’s management and care practices. This juxtaposition raises concerns about misrepresentation and the overall quality of care at Fern Terrace, suggesting that potential residents and their families should proceed with caution.

Upon entering Fern Terrace, visitors are immediately struck by an unpleasant atmosphere within the enclosed porch area, which is filled with cigarette smoke and appears disorganized and dirty. Such an environment sets a negative tone from the outset, reflecting poorly on the facility's commitment to cleanliness and wellness. Additionally, numerous reviewers have noted unprofessionalism among staff members. Accounts describe instances where staff treated families rudely, contributing to an inhospitable atmosphere that detracts from the sense of community that should be promoted in such facilities.

One alarming incident involved a family member who reported that their relative’s belongings were discarded without warning upon discharge from Fern Terrace. This lack of accountability raises multiple concerns about how personal items are managed within the facility. It is particularly distressing given that this same relative was sent home without essential documents like Medicaid or Medicare cards, leading to significant complications in accessing healthcare services. The reported mishandling of medications only adds to these grievances; one individual described their loved one being without medication for a week due to administrative oversights.

Additionally, there are serious concerns regarding resident safety and well-being within the facility. One family member recounted how their mother felt unsafe in her room due to theft by other residents. This issue has been compounded by reported cases of belongings going missing or being mismanaged within shared living spaces—further indicating systemic problems within Fern Terrace's operational policies that prioritize respect for personal property among individuals sharing communal living conditions.

Contrasting these troubling accounts are more positive reviews highlighting aspects that some believe reflect genuine efforts by staff to foster a sense of belonging for residents. Some reviewers point out that faculty members at Fern Terrace appear engaged with residents on a personal level, creating bonds through familiarity which some view as an integral part of enhancing life quality in assisted living environments. Positive sentiments have also been expressed about daily activities made available to residents, suggesting there may be potential benefits for those who can navigate the challenges inherent in the current state of affairs.

However, while certain aspects seem promising—such as structured activities designed to engage residents—the overall impressions left by negative feedback overshadow these positives. Criticism regarding transportation options also presented restrictions on resident mobility during warmer months when outdoor experiences could enhance socialization opportunities. Most disconcertingly, there appears to be insufficient oversight relating directly to promoting both safety and dignity for every resident in this facility.

In conclusion, it is crucial for prospective clients considering Fern Terrace as an option for themselves or their loved ones to evaluate all presented information critically. The mixed reviews signal deep-rooted issues around administrative mishaps, resident safety concerns, inadequate care practices surrounding personal belongings and medications—a combination warranting substantial improvement before any rating could genuinely favorably reflect its service offerings. Families must weigh these insights carefully against any claims made by marketing materials touting a supportive environment since many experiences suggest otherwise; ensuring transparency is paramount when placing loved ones into assisted living arrangements like those offered at Fern Terrace.

Pharmacies

• Walgreens (0.2 miles)
• Kroger Pharmacy (0.4 miles)
• CVS Pharmacy (0.7 miles)
• Trinh Pharmacy (1.2 miles)
• Meijer Pharmacy (1.2 miles)
• Downing Drugs Of Bowling Green (1.3 miles)
• Hines Pharmacy Wkoa (1.7 miles)

Restaurants

• Arby's (0.2 miles)
• Bruster's Ice Cream (0.3 miles)
• Fazoli's (0.3 miles)
• Blaze Pizza (0.3 miles)
• O'Charley's Restaurant + Bar (0.3 miles)
• White Castle (0.4 miles)
• Chick-Fil-A (0.4 miles)

Cafes

• Starbucks (0.2 miles)
• Panera Bread (0.8 miles)
• Just Love Coffee (1.9 miles)
• Wild Eggs (2.6 miles)
• Starbucks (2.8 miles)

Hospitals

• The Little Clinic - Opening (0.3 miles)
• Medical Center Health-Wllnss (0.6 miles)
• Ips Medical Management (1.7 miles)

Physicians

• Doctor's Valu Vision (0.4 miles)
• Southern Kentucky Oral Surgery Associates (1.2 miles)
• Greenwood Urgent Clinic (1.3 miles)
• Wayne Bush MD (1.4 miles)
• Bluegrass Vein Clinic - Bowling Green (1.4 miles)
• Southern Kentucky Heart (1.5 miles)
• Graves Gilbert Clinic Primecare Dr Dobson (1.5 miles)

Theaters

• Regal Greenwood Mall (0.4 miles)

Transportation

• Hertz Rent A Car (0.5 miles)
• Bowling Green Airport (1.3 miles)
• Enterprise Rent-A-Car (1.9 miles)

Places of Worship

• The Next Level Church (1.6 miles)

Parks

• Aviation Heritage Park (2.1 miles)
• Basil Griffin Park (2.2 miles)