Touching Hearts at Home of Central Kansas in McPherson, KS

Pros

• The caregivers have made a difference for Tracy.
• They are always flexible in meeting her needs.
• Touching Hearts gave Tracy's guardian peace of mind every day.
• They continue to be good friends.
• Touching Hearts at Home has been a godsend for the mother who has Alzheimer's and Parkinson's.
• Everyone in the office is terrific - very kind and compassionate.
• The caregivers are professional, effective, kind, patient, and fun.
• Misty is phenomenal.

Cons

• There was no communication between the McPherson office and the client, and the owner never called back.
• Caregivers sent had never made a bed and couldn't drive to fetch groceries, and simple tasks like sweeping the porch and ramp were poorly done or not done at all, leaving the family to do it.
• The hours were poor and constantly changing, and the service made clients feel worthless, especially when health issues arose and hours could be shut off.
• There was poor communication, no available hours, no follow-up, and a ridiculous pay rate, showing they do not care about employees.
• The business was described as fraudulent and as mistreating clients, charging $26/hr for housekeeping while employees earned only $11 and mileage was not paid.

Review

Touching Hearts at Home of Central Kansas in McPherson is best suited for families who prize genuine, person-centered care and value flexibility in daily arrangements. The strongest asset is the caregiving team's warmth, patience, and ability to form trusting relationships with loved ones facing memory-related challenges. When a caregiver can adapt to shifting needs and maintain a calm, reassuring presence, families gain real peace of mind and a sense that the care team is on their side. The office staff earns praise for kindness and practical support, reinforcing the sense that the agency can be a steady anchor in a tricky care journey. This combination can be a lifeline for someone who needs emotional resonance and responsive, hands-on help.

That said, serious caveats demand consideration and may push families toward alternatives. The most salient red flags involve inconsistent communication and reliability concerns: owners or office staff not returning calls, gaps between the agency's promises and actual service, and frequent schedule changes. For families requiring predictable hours, routine updates, and a clear point of contact, these gaps can erode trust quickly. There are also troubling accounts of care not being performed to a basic standard - tasks left undone, basic housekeeping neglected, and real-world duties like grocery shopping or porch sweeping slipping through the cracks. In short, the operational side of the agency sometimes undermines the very care its caregivers strive to deliver.

The positives do not disappear, but they must be weighed against the main cons with care. The agency's flexibility and the caregivers' professionalism translate into a tangible benefit when needs are fluid and moments of crisis require a compassionate, responsive touch. Misty, highlighted repeatedly as exceptional, embodies the level of dedication families can count on when a caregiver is engaged and well-supported by a capable team. In the best cases, this translates to moments of true relief - care that feels attentive rather than transactional, companionship that uplifts, and tasks that actually get done because a respectful, patient approach is in place. Those benefits can offset some day-to-day friction, but only if the scheduling and communication foundations are solid.

However, the cons reveal a pattern that complicates long-term suitability. Reports of poor communication, no follow-up, and limited or unavailable hours point to a fragile service model. When hours are cut or shifted without notice, or when the office fails to coordinate with family members about changes, the care plan becomes unstable. The more troubling claims - perceived fraudulent billing, disproportionate charging for housekeeping relative to what is paid to staff, and indications of neglecting mileage costs - strike at the heart of trust and safety. Even if a handful of caregivers are excellent, these business-grade concerns cast a long shadow over day-to-day care, especially for families juggling medical appointments, medications, and safety considerations at home.

For families weighing options, a practical approach is essential. Request detailed, written policies on scheduling, caregiver assignment, and the process for addressing missed visits or changes. Seek a dedicated care coordinator who will serve as the consistent contact point, and demand transparent billing with itemized charges and mileage treatment. Ask for current references and a concrete escalation path for any issues. Consider a short, trial period to evaluate reliability, communication, and the alignment between caregiver performance and family expectations. Verify licensing status and ensure there is a clear remedy if expectations aren't met.

Ultimately, Touching Hearts at Home can be a strong fit for those who prioritize compassionate, flexible, person-first care and are comfortable navigating occasional communication gaps. The program's compassionate caregivers and supportive office team can deliver meaningful relief and genuine connection when operations align with expectations. Yet for families where predictability, impeccable communication, and ethically managed business practices are non-negotiable, exploring alternatives is prudent. The decision should hinge on whether the warmth and adaptability of the care team can be coupled with reliable scheduling, transparent handling of responsibilities, and a robust, accountable service model.

This part of McPherson, Kansas offers a variety of amenities and services that cater to the needs of seniors looking for a peaceful and convenient place to live. With several places of worship nearby, such as Countryside Covenant Church and Grace Bible Church, residents can easily access spiritual support and community engagement. Additionally, there are multiple dining options like La Fogata Mexican Restaurant and Krispy Krunchy Chicken for enjoyable meals out. Medical care is readily available with facilities like Dewitt Family Medicine and McPherson Eye Care in close proximity. The presence of pharmacies like Medical Center Pharmacy and Walmart Pharmacy ensures easy access to medications. For recreation, seniors can enjoy the tranquility of Lakeside Park or explore the culinary delights at cafes like Craft Coffee Parlor and The Dog Bowl. Overall, this part of McPherson provides a well-rounded environment for senior living with a range of conveniences within reach.

Places of Worship

• Countryside Covenant Church (0.3 miles)
• Grace Bible Church (0.4 miles)
• Church of the Brethren (0.5 miles)
• Church of the Nazarene (0.6 miles)
• Shinelight Student Ministry (0.7 miles)
• New Hope Evangelical Church (0.7 miles)
• Grace Lutheran Church (0.8 miles)

Restaurants

• La Fogata Mexican Restaurant Mcpherson (0.5 miles)
• Krispy Krunchy Chicken (0.8 miles)
• Pizza Hut (0.9 miles)
• Domino's Pizza (0.9 miles)
• Freddy's (1.2 miles)
• Shaggy's (1.2 miles)
• Hank's Place (1.2 miles)

Physicians

• Dewitt Family Medicine (0.8 miles)
• Phil Walters, O.D. (0.8 miles)
• Mcpherson Eye Care (0.9 miles)
• Associates In Family Care (0.9 miles)
• Cancer Center Of Kansas (1 miles)
• Hutchinson Clinic (1 miles)
• Wade Gaeddert MD (1 miles)

Transportation

• U-Haul (0.8 miles)
• Mac Cab Taxi (1.6 miles)
• McPherson Airport (2.8 miles)
• Shaw's Taxidermy (4.7 miles)

Pharmacies

• Medical Center Pharmacy (0.9 miles)
• Mathis Pharmacy (1 miles)
• CK Pharmacy - Mcpherson (1.3 miles)
• Walgreens (1.8 miles)
• Walmart Pharmacy (1.9 miles)
• Auburn Pharmacy (12.9 miles)
• AuBurn Pharmacy (13 miles)

Hospitals

• Mcpherson Memorial Hospital (1 miles)
• Mcpherson Hospital (1 miles)
• Lindsborg Community Hospital (12.9 miles)

Cafes

• Scooters Coffee #349 (1 miles)
• Craft Coffee Parlor (1.3 miles)
• The Dog Bowl (1.3 miles)
• Neighbors Cafe (1.4 miles)
• The White Peac (12.8 miles)
• Old Grind (12.9 miles)
• Blacksmith Coffee Roastery (13 miles)

Parks

• Lakeside Park (1 miles)
• Memorial Park (1.4 miles)
• Wall Bicentennial Park (1.6 miles)
• Athletic Park (1.7 miles)
• McPherson Dog Park (2.5 miles)
• Old Canton City Park (12.3 miles)