BrightStar Care® Overland Park/Johnson County

Pros

• Debra Jackson demonstrated exceptional professionalism, warmth, and expertise.
• Debra's infusion administration was virtually painless, and her reassuring presence helped alleviate anxiety.
• Debra consistently checked on the patient throughout the session, addressing concerns promptly.
• Debra Jackson is highly recommended for infusion services, noted for professionalism, compassion, and skill.
• Kim Wood is compassionate, caring, and empathetic, and very helpful around the house.
• Nurse Sarah has been kind and reliable, providing excellent care for their son's complicated needs.
• BrightStar is a wonderful group to work with, helping to find the right nurse for their son.
• Elayna is super efficient and motivated, exemplifying BrightStar's quality.
• Joslyn and Kim are the best caregivers for Ric, truly committed to serving with excellence.
• Kiara is a blessing - patient and willing to help, and the son loves spending the day with her.
• Hannah is knowledgeable and skilled in IV administration, making the process nearly painless.
• Julie Govier demonstrates compassion, time management, adaptability, patience, and respect.
• Destini is patient and caring, consistently reliable, and feels like part of the family.
• BrightStar Care is described as the best home nursing agency the family has worked with, with staff like Julie going above and beyond.

Cons

• The scheduling process caused a delay after the initial visit, leaving no caregiver available for three more days and creating a horrible first impression.
• The nurse Carla did not clean the IV site or follow proper dressing-change procedures, risking patient safety.
• The blood draw was mishandled: uncapped syringes were used, tubes were not placed in the proper containers, and results were misfiled under another person's name, leading to contamination and delays.
• The nurse used alcohol despite the patient's allergy and did not wear gloves, instead suggesting washing hands.
• The midline IV removal was performed without instructing the patient to hold their breath and without proper sterile procedure.
• The reviewer warned others not to trust BrightStar with family, friends, or coworkers.
• The applicant spent money on CPR class, TB testing, and orientation, only to not get the job.

Review

Across BrightStar Care and its Bright Star affiliates, a wide range of in-home care experiences emerge, shaped by the skill, warmth, and professionalism of individual nurses and aides, as well as by the responsiveness of the office team. Taken together, the reviews paint a picture of care that often feels personal and capable, with caregivers who become trusted partners in health and daily living. From infusion nurses who ease procedures to companions who brighten days, many families highlight not only the technical competence required for caregiving but also the human connection that makes home care feel less clinical and more like a trusted relationship.

One recurring thread is the high level of competence and reassuring presence demonstrated by infusion nurses. Debra Jackson is repeatedly praised for her professionalism, warmth, and clear explanations of the infusion process, which help patients feel comfortable and informed at every step. The care she provides is described as near pain-free, with careful administration and a consistently reassuring bedside manner that helps ease anxiety. Other clients also underscore the value of a home setting, noting how Debra and colleagues create a calm, in-home experience that supports not just medical needs but overall well-being. The sense that a skilled nurse can transform a potentially stressful procedure into a manageable, even comforting, experience is a common theme in these accounts.

Beyond Debra, several caregivers stand out for their personal touches and reliable, compassionate care. Kim Wood is described as fantastic - compassionate, caring, empathetic, and helpful around the house - traits that extend the value of home care beyond medical tasks. Deb, another dedicated nurse mentioned by a reviewer, is celebrated for kindness, professionalism, and a friendly sense of humor, which many families feel helps their loved ones stay at ease. Kiara is highlighted as a patient-friendly presence who wins the trust and affection of a child, with the child looking forward to her arrival each morning. Hannah, in particular, earns multiple pages of praise for her IV expertise, meticulous preparation, and active communication during the procedure, as well as her respectful, energetic, and organized approach. Her attentiveness to patient comfort and to the pump's performance stands out as a model of best practice in in-home care.

The agency is frequently credited with finding the right caregivers for complex needs and for creating a family-like atmosphere. BrightStar is described as a "wonderful group" for matching a nurse to a child with complicated requirements, with Sarah singled out for kindness, reliability, and careful attention to the child's needs. Julie Govier is repeatedly called out for going above and beyond, providing consistent, compassionate care - even as a fill-in caregiver, she treats the child as if they were her own family. Others - Shekinah, Brea, and NeKeisha Logan among them - are praised for professionalism, knowledge, and dependability. The testimonials repeatedly emphasize that these caregivers bring not only skill but a sense of genuine care that can transform daily routines into meaningful, supportive experiences for families who rely on in-home services.

People also speak highly of the agency's ability to support families in practical ways. The office staff - Bryan in particular - receives frequent appreciation for making scheduling flexible and responsive to changing circumstances, illustrating that good coordination can be as crucial as clinical skill. Several reviewers note how easy it was to set up visits, adjust schedules, and keep everyone informed, underscoring the value of a responsive front office that understands the realities of home care. The dependability of this support network is described as essential to maintaining continuity of care when medical needs and life events evolve.

Yet the collection of reviews is not without critical voices. A few experiences highlight serious concerns about safety, adherence to medical procedures, and reliability. One reviewer describes a caregiver named Carla who did not follow proper IV care procedures, failed to clean the area, mishandled blood samples, and did not communicate essential steps during IV removal. The account details contaminated samples, mislabeling, and a lack of sterile technique that caused fear about patient safety. This stark negative example serves as a warning that the quality of care hinges on consistent training, supervision, and adherence to best practices. Another reviewer recounts a rough first impression due to scheduling inconsistencies, with an initial setup followed by a delay of several days before any caregiver could be arranged. There are also notes about paying for training and orientation with unclear outcomes, which can be frustrating and discouraging for those seeking employment and care alike.

Despite these negative experiences, many reviewers emphasize a strong sense of trust and appreciation when care is delivered well. Comments about the empathy, patience, and mental-health awareness shown by staff - along with the flexibility to adjust care plans as circumstances change - reveal a caregiving model that strives to address the whole person, not just the medical condition. The praise for caregivers who treat clients like family - whether by sharing stories, engaging in meaningful activities, or simply being a steady, cheerful presence - illustrates the profound impact that compassionate caregiving can have on a home environment. Destini, for example, is singled out for lifelong appreciation, described as patient, dependable, and integrally woven into the family's daily routine, capable of strengthening exercises and companionship that extend beyond the nominal scope of caregiving.

Taken together, these experiences portray BrightStar Care as a resource with a broad reach and a deep well of dedicated professionals who are capable of delivering exceptional in-home care. The positive stories commend caregivers who combine clinical acumen with warmth, humor, and a sincere commitment to their clients' well-being. They celebrate the sense of partnership that forms when families feel heard, supported, and confident in the people who care for their loved ones. They also remind readers that excellence in home care requires ongoing training, careful supervision, transparent communication, and reliable scheduling - a combination that can turn good care into exceptional care, even as occasional missteps remind us of the ongoing need for vigilance and continuous improvement.

In the end, the overarching impression is one of reliability, humanity, and professional proficiency when the system works as intended. Families frequently recommend BrightStar Care for its ability to match the right caregiver to the right need, to provide flexible scheduling, and to create a home environment where care extends beyond the medical to the relational and emotional domains. The standout caregivers - Debra, Hannah, Kiara, Sarah, Julie Govier, NeKeisha Logan, Destini, Joslyn, Kim, Shekinah, Brea, and many others - are celebrated for their skill and their capacity to inspire trust. At the same time, the critiques serve as a reminder that high-quality home care is a collaborative process that depends on consistent practice, strict adherence to medical standards, and dependable logistics. When these elements align, families report experiences that feel not just satisfactory, but genuinely transformative for the person receiving care and the loved ones who share the journey.

This part of Lenexa, Kansas offers a convenient and diverse range of amenities for seniors looking to settle in the area. Within close proximity, you will find multiple cafes such as Panera Bread and Starbucks, providing plenty of options for enjoying a cup of coffee or a meal with friends. There are also various dining options available nearby, including Red Door Woodfired Grill and Chick-Fil-A. In terms of healthcare, there are several pharmacies and physician offices within a few miles, ensuring easy access to medical services. For recreational activities, there are several parks in the area like Shawnee Mission Park and Quivira Park for outdoor enjoyment. Additionally, entertainment options include B & B Theatres and AMC DINE-IN Studio 28 for movie nights. Overall, this part of Lenexa offers a well-rounded community with amenities that cater to the needs and interests of seniors.

Cafes

• Panera Bread (0.3 miles)
• Starbucks (0.5 miles)
• Black Dog Coffeehouse (1.6 miles)
• Brew Haha Coffeehouse (3.7 miles)
• Starbucks (3.7 miles)
• Panera Bread (4.5 miles)
• Panera Bread (4.6 miles)

Restaurants

• Red Door Woodfired Grill (0.3 miles)
• Chick-Fil-A (0.5 miles)
• McDonald's (0.6 miles)
• Freddy's Frozen Custard & Steakburgers (0.7 miles)
• Limitless Brewing (1.4 miles)
• BD's Mongolian Grill (2.3 miles)
• Jose Pepper's (2.4 miles)

Places of Worship

• Lenexa Baptist Church (0.4 miles)
• Good Shepherd Catholic Church (2.6 miles)
• Overland Park Church of Christ (3.8 miles)
• Overland Park Christian Church (5.2 miles)
• Mill Creek Community Church (5.3 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (1.2 miles)
• Hy-Vee Pharmacy (1.3 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.2 miles)
• Walmart Pharmacy (3.9 miles)

Parks

• Shawnee Mission Park (1.6 miles)
• Shawnee Mission Dog Park (2.3 miles)
• Thomas S. Stoll Dog Park (4 miles)
• Buffalo Meadows Park (4 miles)
• Quivira Park (4.4 miles)
• Cherokee Park (4.6 miles)
• Antioch Park (5.3 miles)

Physicians

• College Park Family Care - Lenexa (2 miles)
• Retina Associates (2.2 miles)
• Jackson County Pulmonary Medical Group (2.9 miles)
• Lenexa Va Clinic (3 miles)
• Latter Eyecare (3.1 miles)
• Kansas City Cancer Center (3.2 miles)
• KC Endocrinology & Diabetes (3.6 miles)

Theaters

• B & B Theatres (2.3 miles)
• AMC DINE-IN Studio 28 (4.1 miles)