APS

Pros

• The staff were nice and caring, and the doctor listened to concerns and included the patient in decisions.
• The location offers convenient access and covered parking, with staff who knew exactly where to direct patients.
• The doctor was very helpful in getting the patient to the right ER.
• Brooke Varnum and the Advent Health team were kind and personable, delivering high-quality care.
• The service was described as five stars and amazing.
• Doctors and nurses are kind and amazing.
• The patient would recommend this practice to family members.
• The doctor addressed every concern and provided thorough care.

Cons

• A patient was billed over $700 for a new-patient visit with a nurse practitioner, plus a wellness visit they did not request.
• The nurse practitioner allegedly fabricated an entire conversation regarding lab results.
• The office manager insisted on quarterly visits for maintenance medications, which was deemed outrageous since the meds were not controlled.
• The receptionist was quick to say they couldn't help and hung up on the caller.
• The practice was described as not Christian in its care and overly pushy with vaccines and screening reminders.
• Contacting the doctor was extremely difficult due to a layered robo-answer system and repeatedly unreturned calls.
• Scheduling problems in pediatrics included rescheduling multiple infant appointments, disrupting vaccination schedules.
• When the infant had a rash, the staff delayed addressing it and advised going to the ER.
• The reception staff were snarky and rude when questions were asked.

Review

These reviews paint a picture of a health system that can deliver profoundly good care in some moments, while in other moments it falls short in ways that frustrate patients and disrupt their continuity of care. Located in the Kansas City area, Advent Health primary care and related clinics draw patients from across the metro, including those who live in Olathe and can choose to drive surface streets or take the interstate. A few reviewers prize the convenience of the location itself: covered parking, easy access, and staff who seem to know exactly where patients should go when they arrive. One patient even notes a positive experience with an appointment where the staff inside the door knew precisely where to direct them, and where the doctor and assistant had everything they needed within arm's reach. For others, the initial impression of the site is shaped by the sense that the care is timely and thoughtful, as when a doctor listened attentively, included the patient in decisions about their needs, and addressed concerns in a respectful, collaborative manner.

On the positive end, several stories stand out for the quality of clinical interaction. A few patients sing the praises of specific clinicians who combined medical expertise with genuine, patient-centered communication. One patient describes a physician who listened to every concern, engaged in shared decision-making, and ensured they felt heard throughout the visit. Another patient emphasizes a doctor's expertise across multiple topics and expresses a strong preference to remain with that practitioner, citing the physician's knowledge and respectful bedside manner. In one especially glowing endorsement, a patient called a doctor "a great guy" who consistently addressed every concern, and even appreciated the provider's responsiveness when an internal messaging app finally yielded a helpful answer. In short, when the clinical relationship works well, patients feel seen, valued, and well cared for.

However, there is a thread of very serious, consistently voiced concerns about administrative and financial practices that many patients believe undermine the overall experience. Several reviews center on billing and the economics of care: a new patient visit charged at a high rate, and a wellness visit billed even though the patient did not request one. A recurring complaint is that some patients feel they are treated more like revenue sources than people with ongoing medical needs. One reviewer explicitly called the practice a "cash cow" and described a sense that the system pushes vaccines and screenings aggressively, sometimes beyond what the patient asked for or needed. Other patients report that the notes entered by clinicians or staff contained inaccuracies, and in at least one case a nurse practitioner allegedly fabricated an entire conversation after questions about lab results. These kinds of experiences leave patients questioning the reliability of the documentation and the trustworthiness of the care team.

Communication breakdowns also appear frequently in the narratives. Several patients report difficulty getting in touch with their doctor's office after hours or during busy times. A common pattern involves web chat asking patients to call, followed by multi-layer automated prompts and long holds, with the promised callbacks not materializing. When questions arise about lab results or prescriptions, some patients say they never receive timely follow-up, or that the follow-up notes contain inaccuracies. The sense conveyed is that, even when clinicians are responsive in person, the administrative channel between patient and provider can be slow, opaque, and frustrating. In one case, a nurse was described as not returning calls about lab results, while another instance involved a nurse practitioner's notes that allegedly shifted blame away from the staff's own missteps.

The pediatric and urgent-care experiences, in particular, reveal how critical timely communication and coordinated care are for families. A number of reviews describe rescheduling of appointments for an infant - sometimes multiple times - causing a vaccination schedule to slip. When a child developed a rash and an antibiotic was prescribed, the family faced delays in getting a response about whether to bring the child in, followed by a recommendation to go to the emergency department after an extended wait for guidance. The earliest follow-up for the child was often scheduled too far out, which left parents frustrated and worried about the level of care their child would receive in the interim. For some families, these gaps culminated in the difficult decision to seek a new pediatrician, underscoring how critical prompt communication and urgent attention are to trust and continuity in pediatric care.

There are also pointed, culture-specific critiques that color some patients' overall impressions. A few reviews mention a perceived religious ambiance or messaging in the waiting area - specifically an altar with prayer candles featuring Kansas City Chiefs imagery - that some readers interpret as unprofessional or off-putting. Others describe a clash between patient expectations and office policies, such as requirements for frequent visits or the insistence that certain medications be renewed only at set intervals, even in the absence of changed dosages or indications. The sentiment runs strong in several comments: if a patient feels pushed toward repeated visits or feels that their autonomy and preferences are being curtailed, the experience can feel transactional rather than compassionate.

Yet amid the criticisms, there are persistent signals of positive relationships and professional competence. Some patients emphasize that the doctors and nurses they encounter are kind, compassionate, and capable, and that they would recommend the practice to family members. A number of reviewers highlight that, despite frustrations with receptionists or scheduling difficulties, certain clinicians - some of them repeatedly named - delivered excellent care, addressed concerns directly, and helped patients feel reassured. A sense of gradual improvement also surfaces: one reviewer notes that the clinicians acknowledged the feedback about the app and messaging system, and that responsiveness to concerns improved as a result. Others remain steadfast that the core of the care - the medical expertise and the patient-provider rapport - can be outstanding when the system works as it should.

Taken together, the collection of experiences underscores a healthcare environment with strong clinical potential but significant administrative hurdles. The same clinics that can produce extraordinarily positive, patient-centered encounters - where a doctor listens, discusses options, and fosters a collaborative plan - are also the places where poor communication, rigid policies, billing disputes, and inconsistent follow-up can erode trust and drive patients to seek care elsewhere. For families and individuals who value easy access, supportive staff, and consistent clinical excellence, Advent Health can be a compelling option. For others who run into scheduling delays, billing friction, and gaps in follow-through on tests and results, the experience can be deeply frustrating and ultimately compel a move to a different provider. The overarching takeaway is that the clinical care at hand can be excellent, but the administrative and communication infrastructure needs attention to ensure patients feel respected, heard, and reliably supported throughout their medical journey.

Located in Shawnee Mission, Kansas, this neighborhood offers a convenient and vibrant community for seniors looking to settle down. With a variety of dining options such as Red Door Woodfired Grill, Chick-Fil-A, and Panera Bread nearby, residents can enjoy a mix of casual and upscale dining experiences. There are also several cafes, including Starbucks and Black Dog Coffeehouse, perfect for relaxing with a cup of coffee or meeting friends. For those seeking spiritual fulfillment, there are numerous places of worship within a short distance such as Lenexa Baptist Church and Good Shepherd Catholic Church. Additionally, access to pharmacies like Walgreens and CVS Pharmacy ensures easy access to healthcare services while nearby physicians and medical centers provide quality care for seniors. The neighborhood also boasts several parks like Shawnee Mission Park and Buffalo Meadows Park, ideal for enjoying nature and outdoor activities. With entertainment options like B & B Theatres and AMC DINE-IN Studio 28 close by, residents can enjoy movies and live performances. Overall, this area provides a well-rounded living environment with amenities that cater to the needs of seniors looking for a comfortable and active lifestyle.

Restaurants

• Red Door Woodfired Grill (1.1 miles)
• Chick-Fil-A (1.2 miles)
• McDonald's (1.2 miles)
• Freddy's Frozen Custard & Steakburgers (1.3 miles)
• Limitless Brewing (1.3 miles)
• BD's Mongolian Grill (2.6 miles)
• Freddy's Frozen Custard & Steakburgers (2.7 miles)

Cafes

• Starbucks (1.2 miles)
• Panera Bread (1.2 miles)
• Black Dog Coffeehouse (2.3 miles)
• Starbucks (2.9 miles)
• Brew Haha Coffeehouse (3.7 miles)
• Panera Bread (5.2 miles)
• Starbucks (5.3 miles)

Places of Worship

• Lenexa Baptist Church (1.3 miles)
• Overland Park Church of Christ (3.2 miles)
• Good Shepherd Catholic Church (3.5 miles)
• Mill Creek Community Church (5.3 miles)
• Overland Park Christian Church (5.9 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (2 miles)
• Hy-Vee Pharmacy (2.1 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.9 miles)

Physicians

• Lenexa Va Clinic (2.2 miles)
• College Park Family Care - Lenexa (2.6 miles)
• Jackson County Pulmonary Medical Group (2.7 miles)
• Retina Associates (2.8 miles)
• Kansas City Cancer Center (2.8 miles)
• KC Endocrinology & Diabetes (3.3 miles)
• College Park Specialty Center (3.8 miles)

Parks

• Shawnee Mission Park (2.3 miles)
• Shawnee Mission Dog Park (2.4 miles)
• Thomas S. Stoll Dog Park (3.4 miles)
• Buffalo Meadows Park (3.6 miles)
• Quivira Park (3.9 miles)
• Cherokee Park (4.9 miles)

Theaters

• B & B Theatres (3.1 miles)
• AMC DINE-IN Studio 28 (3.2 miles)