APS in Shawnee Mission, KS

Pros

• They love this location and the medical staff.
• The staff know exactly where to direct patients, making check-in smooth.
• The doctor listened to concerns and included patients in decisions about their care.
• The staff were consistently nice and caring.
• They would recommend this practice to family members.
• The doctors are thorough and provide attentive annual checkups.
• Monica is highly regarded for listening and genuine care.
• Dr Beal and Nurse Angie are compassionate and efficient, with no wait times.
• The new location is beautiful and staffed by welcoming, kind people.
• Nurse Victoria is awesome and exceptional.
• The nurse practitioner Teresa provides prompt follow-up and personal calls about lab results.
• They have consistently positive experiences with multiple doctors and staff over the years.

Cons

• The front desk staff are rude and unhelpful.
• The nurse practitioner charged over $700 for a visit and billed for a wellness visit that was not requested.
• The nurse's follow-up notes contained untruths to avoid taking responsibility.
• Contacting the doctor was very difficult, with automated menus, repeated holds, and no callbacks.
• The office rescheduled multiple appointments, causing a child's vaccination schedule to fall off track.
• There was a lack of urgency when an infant developed an allergic reaction.
• The policy requiring visits every three months for maintenance drugs was outrageous.
• The radiology bill, billed as hospital outpatient, was exorbitant.
• There has been a perceived decline in the quality of care since the leadership changed.

Review

This Shawnee Mission facility is best suited for adults who want reliable access to primary care within a familiar hospital ecosystem and who place a premium on clinicians who listen, assess thoroughly, and include patients in decisions about their care. The site's location, with covered parking and convenient surface routes from nearby Olathe and Lenexa, makes routine visits and quick tests practical. When the medical team gets it right, patients report attentive doctors, responsive nurses, and a care approach that emphasizes listening and continuity, which can be hard to find in busier networks.

Those who should consider alternatives are individuals who prioritize frictionless administrative experience and predictable billing above all else. Several reviews flag rude or unhelpful front-desk staff, inconsistent call-backs from nurses, and a pattern of appointment rescheduling or prolonged waits for routine care. Billing and pre-authorization processes can be opaque, sometimes resulting in surprise charges for imaging or short-notice charges that derail a patient's budget. For families who need a consistently smooth administrative flow and transparent pricing, other nearby options may be preferable.

On the plus side, the strongest credit APS earns is the caliber of its clinicians and the direct, patient-centered care they provide. Numerous reviews single out doctors and nurse practitioners who listen carefully, explain clearly, and treat patients as partners in their own health. The practice group includes long-tenured providers who have earned patient loyalty, and in-office labs or linked therapy services (such as PT Solutions) streamline care. The newer Lenexa location and its welcoming staff add to the sense that capable clinicians are committed to accessible care close to home.

Yet the main con is not academic; it's practical and persistent enough to influence everyday decisions. Front-desk interactions and call-center responsiveness color the overall experience, and when administrative tasks stall - whether it's appointment rescheduling, lab result follow-ups, or prescription refill coordination - the perceived quality of medical care can feel offset by friction. Billing matters also surface repeatedly, with some patients facing high out-of-pocket costs for radiology services billed as outpatient hospital work, and others reporting miscommunication around fees and coverage. These issues can erode trust if not actively managed.

The key pros offset the cons to a degree when a patient anchors care to a trusted PCP and a cohesive medical team. When the primary physician or APRN is consistent, patients report clear explanations, attentive listening, and a sense that their personal health narrative is understood. Access to in-house or closely affiliated labs and therapy services minimizes extra trips, and the quality of individual clinicians can make the overall experience feel worth navigating the administrative bumps. For families who can pair a reliable physician with a proactive approach to cost questions and who are comfortable pressing for timely follow-up, APS offers tangible value in continuity of care and local convenience.

Bottom-line guidance: APS is a practical choice for those who want strong clinical leadership and a straightforward, home-base feel in a Shawnee Mission setting, with the added benefit of nearby labs and therapy services. It is less ideal for anyone who cannot tolerate persistent administrative glitches, feels burned by opaque pricing, or needs ironclad appointment reliability without handholding. Prospective families should interview the PCP they'd rely on, ask for a transparent outline of expected costs (especially imaging and refills), and confirm the practice's process for test results and prescriptions. If the goal is steady, personalized medical attention in a convenient, walkable community, APS stands out; if administrative ease and expense predictability are non-negotiable, exploring a few alternatives in the Kansas City corridor is warranted.

Located in Shawnee Mission, Kansas, this neighborhood offers a convenient and vibrant community for seniors looking to settle down. With a variety of dining options such as Red Door Woodfired Grill, Chick-Fil-A, and Panera Bread nearby, residents can enjoy a mix of casual and upscale dining experiences. There are also several cafes, including Starbucks and Black Dog Coffeehouse, perfect for relaxing with a cup of coffee or meeting friends. For those seeking spiritual fulfillment, there are numerous places of worship within a short distance such as Lenexa Baptist Church and Good Shepherd Catholic Church. Additionally, access to pharmacies like Walgreens and CVS Pharmacy ensures easy access to healthcare services while nearby physicians and medical centers provide quality care for seniors. The neighborhood also boasts several parks like Shawnee Mission Park and Buffalo Meadows Park, ideal for enjoying nature and outdoor activities. With entertainment options like B & B Theatres and AMC DINE-IN Studio 28 close by, residents can enjoy movies and live performances. Overall, this area provides a well-rounded living environment with amenities that cater to the needs of seniors looking for a comfortable and active lifestyle.

Restaurants

• Red Door Woodfired Grill (1.1 miles)
• Chick-Fil-A (1.2 miles)
• McDonald's (1.2 miles)
• Freddy's Frozen Custard & Steakburgers (1.3 miles)
• Limitless Brewing (1.3 miles)
• BD's Mongolian Grill (2.6 miles)
• Freddy's Frozen Custard & Steakburgers (2.7 miles)

Cafes

• Starbucks (1.2 miles)
• Panera Bread (1.2 miles)
• Black Dog Coffeehouse (2.3 miles)
• Starbucks (2.9 miles)
• Brew Haha Coffeehouse (3.7 miles)
• Panera Bread (5.2 miles)
• Starbucks (5.3 miles)

Places of Worship

• Lenexa Baptist Church (1.3 miles)
• Overland Park Church of Christ (3.2 miles)
• Good Shepherd Catholic Church (3.5 miles)
• Mill Creek Community Church (5.3 miles)
• Overland Park Christian Church (5.9 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (2 miles)
• Hy-Vee Pharmacy (2.1 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.9 miles)

Physicians

• Lenexa Va Clinic (2.2 miles)
• College Park Family Care - Lenexa (2.6 miles)
• Jackson County Pulmonary Medical Group (2.7 miles)
• Retina Associates (2.8 miles)
• Kansas City Cancer Center (2.8 miles)
• KC Endocrinology & Diabetes (3.3 miles)
• College Park Specialty Center (3.8 miles)

Parks

• Shawnee Mission Park (2.3 miles)
• Shawnee Mission Dog Park (2.4 miles)
• Thomas S. Stoll Dog Park (3.4 miles)
• Buffalo Meadows Park (3.6 miles)
• Quivira Park (3.9 miles)
• Cherokee Park (4.9 miles)

Theaters

• B & B Theatres (3.1 miles)
• AMC DINE-IN Studio 28 (3.2 miles)