Trinity Respite Care

Pros

• Trinity came to the rescue when another Lawrence home care company quit, and the staff were responsive to the needs of the elderly client, allowing her to stay in her own home.
• The office staff and caregivers were responsive, caring, and kind, with an outstanding job matching the client with suitable companions.
• The TIHC staff has provided for the client's needs, including overnight care when requested, and the aides have been caring and able to learn the client's needs.
• Trinity In Home Care has been great for the client, with a great worker and great office staff.
• The agency emphasizes matching personalities to ensure a good fit between client and caregiver.
• The client would definitely return to Trinity for daytime respite care in the future.

Cons

• One reviewer claims that a Trinity employee physically abused a client.
• A reviewer alleges that staff were not vaccinated and infected the client with Covid, resulting in hospitalization.
• A reviewer says staff spent more time pushing their religious beliefs on the client than providing care.
• A reviewer describes no support from the office and the agency closing during Covid, leaving staff to operate without guidance.
• A reviewer complains about frequent staff reassignment and a lack of communication about substitutions.
• A reviewer notes the lack of weekend/evening contact and no back-up for staff emergencies, causing gaps in care.
• A reviewer reports caregivers arriving hours late and lacking compassion, including a caregiver asking the elderly client for money.

Review

Across a broad range of firsthand experiences, Trinity In Home Care (TIHC) elicits a mix of strong praise and serious concern. On one end, families describe caring, well-matched caregivers who helped loved ones stay at home and felt genuinely supported by responsive office staff. On the other end, several accounts recount troubling incidents, serious lapses in communication, and gaps in coverage that left clients vulnerable. Taken together, the collection paints a picture of a company that can excel in some situations while failing catastrophically in others, depending heavily on the particular staff assigned and the quality of coordination behind the scenes.

Among the most alarming claims are accounts of abuse and dangerous mishandling of care. One commenter describes a friend who was physically abused by an employee and alleges that the agency's approach to vaccination and illness contributed to a serious Covid-19 infection and hospitalization. That review also accuses caregivers of pressuring the client with religious beliefs rather than focusing on care. The seriousness of these allegations is underscored by the blunt warning to prospective clients to investigate the agency thoroughly before entrusting their loved ones to it. Such accusations, even as they reflect a single perspective, stand in stark contrast to the more positive experiences described elsewhere and demand careful consideration by anyone weighing TIHC's services.

Looming over the user experiences as well are persistent concerns about office support and organizational stability. A reviewer wrote that there was "no support from office" and that the agency had closed due to the pandemic, leaving employees moving about in the field with clients effectively on their own. The reviewer noted that although masks were supplied, they had to provide their own, and they ultimately quit because of "selfish incompetence." This narrative points to structural weaknesses - unclear lines of communication, inconsistent provisioning, and a lack of reliable backup - that can undermine even well-intentioned caregiving.

Communication failures and scheduling instability appear repeatedly. Several reviews describe staff being reassigned frequently with little or no notice to clients, leaving families to chase down updates in the evenings or on weekends when there is no dedicated contact line. The absence of mediation, training for new staff, and timely subbing compounds the problem, making it hard for clients to rely on consistent care for essential tasks like medication administration. One reviewer emphasized that TIHC's approach effectively asks clients or their families to train staff themselves, while at the same time acknowledging that staff feel unnecessary when present. The recurring theme is that predictable, timely coverage - especially for critical tasks - was often not available, undermining trust and reliability.

Against these negative notes, other experiences present Trinity in a much more favorable light. Some families commend TIHC for stepping in when another local agency quit, praising the office staff and caregivers for being responsive to the needs of their elderly relatives who wished to remain at home. The ability to maintain independence in one's own home, despite age or disease, is highlighted as a major positive. In these accounts, while there may be occasional personality clashes or emergencies, the overall professionalism of staff and responsiveness of the office are repeatedly lauded.

Several reviews share a distinctly positive view of Trinity's capacity to match caregivers with clients and deliver meaningful daytime companionship. A family caring for a loved one with Alzheimer's describes the office staff as outstanding in making a good match, with caregivers who were caring and kind. The family notes that the arrangement worked well for a period, and they would return to TIHC for daytime respite in the future if needed, recognizing that overnight care was not available at the time and citing a gap rather than a criticism of care quality. This thread of experience underscores an important nuance: TIHC may excel at companionship and individualized matching when properly staffed and coordinated, even if certain service gaps exist.

Other comments reinforce the notion that TIHC can be a steady, reliable option for certain clients. A reviewer notes that, for a family seeking support for a son with evolving needs, TIHC provided even overnight care on occasion and made efforts to learn the client's preferences and requirements. The reviewer also points out that, even with a nonprofit status, there are weekend backup gaps and emergencies that affect service levels, but still emphasizes the importance of a good client-caregiver fit and TIHC's attempts to achieve that fit. In another simple but heartfelt line, one person states that Trinity has been great for them and that their worker and the office staff have been excellent, reinforcing that for some clients, TIHC delivers consistently positive results.

The most troubling closing note comes from a family who cared for a grandmother. They describe a pattern of lateness, with caregivers arriving hours late, and hold the office responsible for failing to communicate schedule changes. Disturbingly, they recount a caregiver who allegedly asked the grandmother for money, a dementia patient, and note that despite three months of service, they ultimately switched to another provider and would not recommend TIHC to others. This final set of experiences - delays, miscommunication, and a breach of trust - caps the spectrum of TIHC's reported performance and illustrates how severe lapses can color a family's overall evaluation, regardless of other positive interactions.

In sum, the testimonials depict a service that is highly variable in its outcomes. Some clients praise TIHC for compassionate caregivers, effective matching, and meaningful daytime companionship that supports living at home. Others recount harrowing episodes of abuse, inadequate supervision, and chronic communication failures that jeopardize safety and independence. Prospective clients are clearly urged to conduct thorough due diligence, seek multiple references, and explicitly clarify policies around backup coverage, weekend support, communication protocols, and training for staff. The underlying message across the reviews is that Trinity In Home Care can be a lifeline in the right circumstances, but it can also fall dramatically short in other situations, depending on staff consistency, office coordination, and the availability of reliable backup.

Restaurants

• Raising Cane's Chicken Fingers (0.2 miles)
• Runza (0.3 miles)
• Chili's Grill & Bar (0.3 miles)
• Chick-Fil-A (0.3 miles)
• Freddy's Frozen Custard & Steakburgers (0.4 miles)
• Perkins Restaurant and Bakery (0.5 miles)
• Arby's (0.6 miles)

Places of Worship

• First Presbyterian Pre-School (0.3 miles)
• Danforth Chapel (1.8 miles)
• St John The Evangelist Church (2.1 miles)
• Free State Church (2.3 miles)
• Velocity Church (2.5 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Qualicare (0.4 miles)
• Ks Lot Dillons 70 (0.8 miles)
• Jayhawk Pharmacy (1 miles)
• Hy-Vee Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Heartland Homecare Services (2.5 miles)

Physicians

• First Med PA (0.4 miles)
• Professional Eyecare Lawrence (0.8 miles)
• Atteberry Eye Center (0.8 miles)
• Sleep Disorders Institute (0.9 miles)
• Lawrence Internal Medicine Pa (0.9 miles)
• Madison Barb Prompt Care Lawrence (1 miles)
• Lmh Sleep Center (1 miles)

Transportation

• KU Park & Ride West Lot (0.6 miles)
• U-Haul Moving & Storage (2.6 miles)

Theaters

• Regal Southwind (1.1 miles)
• Liberty Hall (2.8 miles)

Cafes

• Bubble Box (1.7 miles)
• 1900 Barker Bakery And Cafe (1.8 miles)
• Bourgeois Pig (2.6 miles)
• Decade (2.8 miles)

Parks

• Ryan Gray Playground (2 miles)
• Dad Perry Park (2.1 miles)
• Clinton Lake Youth Sports Complex (2.6 miles)

Hospitals

• Lawrence Surgery Center (2.6 miles)