The Arbors At Monterey Village

3905 Peterson Road, Lawrence, KS 66049

For more information about senior living options: (844) 490-3973

3.7 from 18 reviews
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Assisted Living

Overall Review of The Arbors At Monterey Village

Pros

  • pro The management and staff couldn't have been more competent, professional and compassionate.
  • pro Special shout out to Britte, Anita, Sharon and Paula.
  • pro Dad has been in the care of 4 senior living facilities now and Monterey Village has been by far the best.
  • pro Director and staff were wonderful and always available and great at returning calls.
  • pro Dad loved the food and never had any issues with the care he received.
  • pro Most places are shorted handed, but dad always found the staff to be responsive and cheerful.
  • pro The facility is all on one level and is bright, clean and smell free.
  • pro The activities director is fantastic.

Cons

  • pro The administrator is incompetent.
  • pro The administration allegedly tried to blackmail an employee into signing a written notice full of false accusations.
  • pro There is no regard for residents' feelings toward employees.
  • pro If they like you, you are out of there; the admin speaks loudly about residents and staff they don't like.
  • pro Procedures exist but are not followed at Monterey Village.
  • pro The facility is severely understaffed and unsafe for residents needing extra care.
  • pro The Arbors at Monterey Village has had a ridiculous amount of turnover, and the administration has a problem.
  • pro There was feces on the wall from a resident, indicating sanitation/management issues.
  • pro The administrator is incompetent, lacks organization, and there is an EEOC claim filed.
  • pro Absolute worst management; complete lack of communication and training; chaos.

Review

The reviews paint a picture of Monterey Village as a place that can feel like a bright, welcoming home, especially when you first walk through its doors. Several families emphasize the facility's beauty, cleanliness, and one-level layout, which makes navigation easier for residents and visitors. The dining areas are repeatedly described as pleasant, with residents enjoying meals and staff who are friendly and attentive. In many accounts, the environment itself seems to set a positive tone: a bright, odor-free, well-kept space that feels calm and orderly, contributing to a sense that this could be a wonderful home for a loved one.

Amid the praise, there are persistent threads of gratitude for specific staff members who go above and beyond. Reviewers frequently spotlight nurses, CNAs, maintenance personnel, and the activities directors who help residents feel connected and engaged. Names like Britte, Anita, Sharon, and Paula come up several times as standout employees who deliver compassionate care and personal support. The activities director, Ty, in particular earns repeated compliments for arranging enjoyable events, holidays celebrations, rides, games like bingo, puzzles, and a sense of community that residents and their families deeply appreciate. For many families, these individual acts of kindness and competence are the heart of what makes Monterey Village feel like a good place for a loved one to live.

Another common theme is responsiveness and professional care in many families' experiences. A number of reviews describe administrators and staff as approachable, supportive, and capable when it comes to coordinating care, handling transitions, and communicating with families about important updates. Several residents' families express gratitude for competent management and for the staff's willingness to take calls, address concerns, and ensure that care needs are met. In these accounts, the facility's strengths lie in the people who work there and in the practical, day-to-day operations that keep residents comfortable and engaged.

However, the overall sentiment is not uniformly positive, and repeating concerns about staffing and administration temper the positive notes. A sizable portion of reviewers argue that the facility is persistently understaffed, a situation they say directly impacts safety and quality of care. Comments indicate that there aren't enough nurses, cooks, or cleaners to meet the needs of all residents, and some families worry about how the center handles residents who require more assistance or supervision. The result, in their view, is gaps in care, slower response times, and a heightened risk of issues going unanswered promptly.

Criticism aimed at administration is a recurring thread as well. Some reviewers describe the administrator as incompetent or say there is a lack of organization and clear communication at the leadership level. One reviewer even notes an EEOC claim filed against the company, portraying a broader concern about workplace practices and the treatment of employees. Other families recount experiences where procedures were not followed, or where there was a perceived mismatch between what was promised and what was experienced in daily operations. In these accounts, the concern is less about the residents' immediate needs and more about the leadership culture and its effects on staff morale and resident care.

Among the more dramatic anecdotes is a report of disconcerting behavior by administration, including an incident described as gift cards given to an employee as tokens of appreciation, followed by attempts to coerce the employee into signing a written notice full of false accusations. This reviewer alleges a pattern of punitive or retaliatory behavior that undermined trust between staff and management, with implications for how residents and families are treated. While this is a single account among many, it is presented as a serious critique of how policies are implemented and how staff are valued in practice.

In sum, Monterey Village emerges as a place with both notable strengths and significant challenges. Families who have experienced positive interactions with caring nurses, attentive CNAs, a responsive activities team, and a welcoming facility describe it as a home-like environment that can be wonderfully supportive for a loved one. Yet numerous other voices caution that staffing shortages, administrative shortcomings, and inconsistent adherence to procedures can undermine the quality of care and the resident experience. The resulting picture is nuanced: a facility that can offer warmth, beauty, and genuine care, but one where concerns about leadership and staffing stability have a tangible impact on residents and their families.

Features

Housing

  • 22 resident community capacity 22 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Forbes (20 miles away) Forbes (20 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Arbors At Monterey Village is an assisted living community located in Lawrence, KS. It offers a range of amenities to ensure residents' comfort and convenience. Each apartment is fully furnished and comes with cable or satellite TV, Wi-Fi/high-speed internet, and a telephone. Residents can enjoy restaurant-style dining in the communal dining room or prepare their own meals in the kitchenette provided in each apartment. Housekeeping services are also available to keep the living spaces clean and tidy.

The community has outdoor spaces such as gardens where residents can relax and enjoy nature. There is also a small library for those who love reading and exploring new books.

In terms of care services, there is 24-hour supervision to ensure the safety and well-being of residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. The community also offers assistance with medication management for those who require it. A mental wellness program ensures that residents' emotional well-being is taken care of.

Dietary needs are catered to with options for special dietary restrictions, including a diabetes diet if needed. Meals are prepared and served by the staff according to individual preferences.

Residents can engage in various activities organized by the community or run by fellow residents themselves. The schedule includes a range of options for daily activities to keep everyone entertained and socially engaged.

Conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals; residents have easy access to necessary services and recreational opportunities in the area.

Nearby Places of Interest

Restaurants

  • Subway (0.9 miles)
  • Chipotle Mexican Grill (0.9 miles)
  • Henry T's Bar & Grill (1.1 miles)
  • Wendy's (1.1 miles)
  • Burger King (1.2 miles)
  • Sonic Drive-In (1.2 miles)
  • SPIN! Pizza (1.3 miles)

Transportation

  • U-Haul Moving & Storage (1.1 miles)
  • Lawrence Memorial Hospital Heliport (2.3 miles)
  • KU Park & Ride West Lot (3.1 miles)

Physicians

  • Internal Medicine Group (1.2 miles)
  • Asthma Allergy Associates, PA (1.2 miles)
  • Lawrence Pediatrics (1.3 miles)
  • Accomplished Health and Wellness (1.3 miles)
  • Lawrence Family Medicine & Obstetrics (1.8 miles)
  • Wakarusa Oral Surgery (1.9 miles)
  • Dr Khosh's-Natural Med Care (1.9 miles)

Pharmacies

  • Walgreens (1.2 miles)
  • Sigler Pharmacy (1.2 miles)
  • Heartland Homecare Services (1.2 miles)
  • CVS Pharmacy (1.3 miles)
  • Ks Lot Dillons 19 (1.3 miles)
  • Walmart Pharmacy (1.4 miles)
  • Sunflower Pharmacy (2.2 miles)

Places of Worship

  • Free State Church (1.4 miles)
  • Corpus Christi Catholic Church (2.7 miles)
  • Danforth Chapel (3.2 miles)

Parks

  • Dad Perry Park (1.7 miles)
  • Ryan Gray Playground (2.2 miles)
  • Burcham Park (2.6 miles)

Cafes

  • Bubble Box (2 miles)
  • Uplift Coffee Co. (3 miles)

Hospitals

  • LMH Endoscopy (2.3 miles)
  • Community Health Facility (2.4 miles)
  • Lawrence Surgery Center (2.4 miles)

Theaters

  • Liberty Hall (3.1 miles)

Frequently Asked Questions

Where is The Arbors At Monterey Village?

Nearby Communities

Assisted Living in Nearby Cities

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