Pemberton Senior Living

Pros

• The event held in the community room was spectacular.
• It is a perfect place for seniors.
• It is a very nice small senior community that is still in good condition.
• The housing is clean and secure for seniors, and residents appreciate it.
• The manager is very nice.
• The community is clean and quiet.
• The grounds are beautiful.
• The property is clean, attractive, and well-maintained.

Cons

• The staff are very unprofessional and lie about applications.
• The property is not safe, with residents gambling in the lobby and the lights off.
• The office is closed most of the time and the office staff are rude and condescending.
• The parking lot needs to be fixed as soon as possible.
• The community is very expensive and does not consider tenants' income.
• The manager Gwen is rude and unprofessional.
• Tenants have been without hot water for almost a week, with no temporary housing offered.
• Management has changed three times and follow-up on applications is lacking.
• There is no padding under the carpet, making the floors cold.
• Sound insulation is poor; one can hear through the walls.

Review

The collection of opinions about this senior community reads like a mixed bag, with a strong current of frustration running through many of the reviews and a few bright spots tucked in among them. Several people voiced serious concerns about professionalism, honesty, and safety, while others praised the grounds, quiet atmosphere, and moments when their experience was genuinely positive. Taken together, the impressions suggest a place that can feel inviting on the surface but can quickly disappoint when problems arise or when interactions with management go poorly.

A recurring thread in the negative feedback centers on the staff and administrative practices. Multiple reviewers describe the office as being closed much of the time, with staff who come across as rude or condescending. The sense of instability is amplified by reports that management has changed hands several times, leading to follow-up gaps and inconsistent communication. There are also explicit accusations of dishonesty about applications and a general sense that residents and their families are not treated with transparency or respect. In short, the front desk and management experience seems to color many residents' overall impression, making some feel unwelcome or uncertain about their housing situation.

Safety and conduct inside the building emerge as another major worry. A reviewer mentions residents gambling in the lobby with the lights off, signaling a lack of perceived safety and supervision. These kinds of concerns contribute to anxiety about living there, especially for seniors who rely on a secure, predictable environment. Alongside this, the contrast between the well-maintained exterior and the interior realities - such as a lack of hot water for an extended period and the expectation that tenants handle problems without adequate support - creates a tension between what the property offers aesthetically and what residents experience on a day-to-day basis.

Financial considerations are also a significant point of contention. Several comments describe the community as expensive and criticized for not taking tenants' incomes into account when determining offerings or rent levels. There's a sense that security or services do not adequately compensate for the higher costs, with some calls to reassess income targeting and rent increases. This financial angle adds another layer to the decision-making process for potential residents and their families, who may weigh the price against the perceived value of services and stability.

Despite the negatives, there are notable positive notes that appear in multiple accounts. The grounds are repeatedly described as beautiful and the surrounding area as quiet and pleasant - an inviting setting for a senior lifestyle. Some residents and visitors have had genuinely good experiences in social or community moments, such as events held in the community room that were described as spectacular. There are also reassurances of clean, secure housing and some praise for individual staff members, including instances where the manager is perceived as kind and supportive. For families and seniors who value a serene environment and well-kept exteriors, these positive elements can be compelling.

The living conditions themselves get a wide range of feedback. On the bright side, reviewers mention clean, well-maintained facilities and rooms that are comfortable or appealing. Specific compliments include "clean attractive and well-maintained," "grandma has a fabulous room," and "my mom loves it." Yet there are counterpoints about practical comfort - such as the lack of carpet padding that makes floors feel cold, and reports of hearing neighbors through walls - which can undermine the sense of privacy and coziness that many seniors seek. In short, the physical space has appealing qualities, but some residents notice real drawbacks that affect daily living.

Logistics and day-to-day operations emerge as another area of mixed experience. Some comments indicate it's difficult to locate or follow up on applications, compounded by management changes and insufficient follow-through. Parking lot conditions are highlighted as a needed repair, and there's a general sense of inconsistency in service hours and accessibility of the office. A few lighter notes - such as a casual mention of having delivered pizza there - show glimpses of a community that can still feel lively and neighborly at times. Overall, the administrative and logistical side appears to be a decisive factor in whether a resident's experience feels smooth or frustrating.

In summary, this senior community presents a nuanced picture: it can be an attractive, quiet, and well-kept place with lovely grounds and meaningful social opportunities, yet it is also plagued by concerns about management integrity, safety, maintenance responsiveness, and affordability. For potential residents and their families, the takeaway is clear: the environment holds promise, but it's essential to verify current management practices, confirm hot-water reliability and maintenance responsiveness, review financial terms in light of personal income, and visit multiple times to assess how office and on-site staff actually operate on a day-to-day basis. The right resident, with a strong preference for a serene setting and a willingness to navigate administrative ups and downs, may find it a good fit - but modernization and reliability in management and service appear critical to unlocking its full potential.

Transportation

• Roadrunner Taxi (0.2 miles)
• Hutch Taxi (2.3 miles)
• Burlington Northern Railroad (2.5 miles)
• Axel s Taxi (2.8 miles)
• U-Haul Neighborhood Dealer (3.6 miles)
• Budget (4.1 miles)
• Budget Truck Rental (4.1 miles)

Places of Worship

• Southern Baptist Convention (0.4 miles)
• Living Water Child Care Center (1 miles)
• Journey South Hutch (1.1 miles)
• The Zone (1.8 miles)
• St Teresa's Catholic Church (1.9 miles)
• First Church of God (1.9 miles)
• Fe Viva of The Nazerene (2.1 miles)

Restaurants

• Anchor Away (1.2 miles)
• Holly's Sweet Treats (1.2 miles)
• Anchor Inn (1.3 miles)
• R and B Drive Inn (1.4 miles)
• McDonald's (1.8 miles)
• Spangles (1.8 miles)
• Wendy's (2 miles)

Pharmacies

• Fraese Drug & Soda Fountain (1.5 miles)
• Aldrich (2.1 miles)
• Hutchinson Drug Store (2.3 miles)
• Health Mart Pharmacy (2.3 miles)
• Genoa-QOL Healthcare Co. (3.4 miles)
• QOL Meds (3.4 miles)
• Walmart Pharmacy (3.6 miles)

Theaters

• Fox Theatre Box Office (1.5 miles)

Physicians

• Payton Optical By Specs (1.5 miles)
• Hutchinson Clinic (2.3 miles)
• The Medical Center (2.3 miles)
• Hutchinson Clinic (2.3 miles)
• Earcare Hearing Aid Centers (3.4 miles)
• Grene Vision Group (3.5 miles)
• Greene Vision Group (3.5 miles)

Parks

• Hyde Park (2.9 miles)
• Rice Park Community Building (3 miles)
• Rice Park (3 miles)
• Fairgrounds Water Park (3.3 miles)
• Water Park (3.3 miles)

Cafes

• Scuttlebutts Coffee (3.4 miles)

Hospitals

• Hutchinson Ambulatory Surgery Center (3.9 miles)
• Hutchinson Regional Healthcare System (3.9 miles)
• Hutchinson Regional Medical Center (4 miles)
• Promise Regional Medical Center (4 miles)