Professional Home Health Svc

Pros

• The service provided by the company received high praise.
• The assessment conducted by the representative was thorough and identified the need for a CNA.
• The caregiver sent to assist was well-trained and had completed all necessary classes.
• The company's commitment to ensuring safety by providing a fall-risk caregiver was appreciated.
• The reviewer acknowledged that they were initially satisfied with the service provided.
• The reviewer recognized the effort of the company in promptly sending the bill, albeit duplicated.
• The reviewer appreciated being informed about a security deposit when questioning the duplicated bill.

Cons

• The customer was extremely dissatisfied with the billing practices of the service provider.
• They were frustrated that despite being promised a certified CNA, they received someone who wasn't yet certified.
• The customer felt deceived when they were billed twice for the initial service and had to argue with the provider to clarify it was a security deposit.
• Ultimately, the customer decided to discontinue using the services due to the negative experience with billing and discrepancies in staff qualifications.

Review

The experience of seeking in-home care services can be a pivotal moment for families, especially when the health and safety of a loved one are at stake. In this particular case, a family sought assistance for their grandmother, who was identified as a fall risk. The initial assessment was conducted by a representative from the service provider, who assured the family that the right care would be arranged to ensure their grandmother's safety. This set the expectation that professional and qualified support would be provided consistently throughout their engagement with the service.

At first glance, the service itself appeared to merit high praise. The caregiver assigned to assist with daily needs had completed all necessary training courses but fell short of being certified as a Certified Nursing Assistant (CNA). Although she may have possessed knowledge in caregiving due to her coursework, her lack of certification raised concerns about her ability to provide adequate care in light of the grandmother's specific needs. As such, despite the apparent competence demonstrated during her visits, it was troubling for the family to feel they were not receiving exactly what they were promised?a certified CNA who could suitably manage fall risks.

As billing began to unfold, however, satisfaction quickly eroded into frustration. Initially, there was confusion regarding charges related to their caregiving arrangements. They encountered discrepancies in billing practices that made it difficult to ascertain exactly what they were paying for and whether services matched up with costs incurred. Notably, there seemed to be miscommunication about how much care actually cost relative to what had been agreed upon during that crucial first assessment meeting. When they received duplicate invoices requesting payment for services already rendered?one allegedly being merely a "security deposit"?the situation became increasingly complicated and aggravating.

This back-and-forth interaction left an unsettling impression on the family. Each time they reached out for clarification regarding these bills or voiced their concerns over receiving non-certified assistance instead of a qualified CNA as promised, responses from the representative felt dismissive rather than corrective. Their attempts at communication seemed futile; rather than paving way for resolution or understanding, they led only into further confusion and unanswered questions about why certain charges persisted or why expectations weren?t met.

Feeling overwhelmed with additional stress stemming from what should have been straightforward arrangements took its toll on familial relations and overall well-being. With each instance where issues arose related directly back to billing practices?or where caregiving qualifications did not meet expectations?the family's confidence in continuing this partnership dwindled further still. It became abundantly clear that if this was how matters would progress from early encounters themselves?as rife with errors and misunderstandings?they risked compromising their loved one?s health when it needed bolstering most.

Ultimately deciding against moving forward with these services showcased both wisdom and resilience on behalf of this family amid trying circumstances; instead choosing to seek alternative support options better aligned with their needs?particularly ones emphasizing accountability in terms of both care safety measures provided alongside transparent billing protocols moving forward. Seeking clarity?not just from caregivers but also financially?shouldn't feel like an uphill battle; rather it should establish trustworthiness and integrity essential towards ensuring conducive environments fostering positive eldercare experiences going forward into whatever choices lie ahead.

This area of Hays, Kansas is a vibrant and diverse community with a range of amenities suitable for seniors. There are several places of worship nearby for spiritual fulfillment, as well as various dining options such as Burger King, Wendy's, and Jalisco Mexican Restaurant for convenient meals. Parks like Hays Dog Park and Elizabeth Polly Park offer opportunities for outdoor recreation and relaxation. Access to healthcare is also convenient with Physicians like Manoj Suryanarayanan, MD and hospitals like HaysMed within close proximity. Pharmacies such as Medical Pavillion Pharmacy are easily accessible for medication needs. Additionally, transportation options like U-Haul Neighborhood Dealer provide convenience for any moving or transport needs. Overall, this area offers a blend of essential services that cater to the needs of seniors looking for a comfortable and convenient living environment in Hays, Kansas.

Places of Worship

• New Life Center Assembly Of God (0.5 miles)
• Jehovah's Witnesses (0.5 miles)
• Living Savior Lutheran Church (0.7 miles)
• Church of Christ (0.8 miles)
• Living Savior Lutheran Church (1.2 miles)
• Southern Baptist Convention (1.2 miles)
• Nex-Tech (1.9 miles)

Restaurants

• Burger King (0.5 miles)
• Wendy's (0.5 miles)
• Taco Bell (0.5 miles)
• The Chefs Crate (0.7 miles)
• Lucky Buffet (0.8 miles)
• Domino's Pizza (0.9 miles)
• Jalisco Mexican Restaurant (0.9 miles)

Parks

• Hays Dog Park (0.6 miles)
• Frontier Park (0.7 miles)
• Elizabeth Polly Park (0.9 miles)
• Union Pacific Park (1.2 miles)
• Pratt Optimist Soccer Park (1.3 miles)
• Aubel Bickle Park (1.3 miles)
• Seven Hills Park (1.9 miles)

Transportation

• U-Haul Neighborhood Dealer (0.6 miles)
• Hays Medical Center Heliport (0.7 miles)
• U-Haul (1.7 miles)
• Rush County Airport (22.3 miles)

Physicians

• Krug Kendall L OD PA (0.6 miles)
• Hess Clinic (0.6 miles)
• Manoj Suryanarayanan, MD (0.7 miles)
• Pediatric Center (0.7 miles)
• The Center for Women's Health (0.7 miles)
• Debakey Heart Institute (0.7 miles)
• Eye Surgery Center (0.7 miles)

Hospitals

• HaysMed (0.7 miles)
• Kvc Wheatland Psychiatric Hospital (1.2 miles)
• Rush County Memorial Hospital (23.6 miles)
• Rush County Memorial Hospital (23.7 miles)

Pharmacies

• Medical Pavillion Pharmacy (0.7 miles)
• U-Save Pharmacy (0.9 miles)
• Walgreens (1 miles)
• Integrated Nuclear Enterprises West (1.1 miles)
• Qol Meds (1.2 miles)
• Rush County Pharmacy (23.6 miles)

Theaters

• AMC CLASSIC Hays 8 (1.4 miles)