Home Helpers & Direct Link - Warsaw, IN

Pros

• The fall monitor system has been beneficial for her mother's safety.
• The company has been responsive when notified about delayed payments.
• Her mother appreciates the convenience of being able to go in and pay the bill in person.
• The new billing date on the last Friday of the month is more convenient in terms of payment planning.
• The customer service representatives have been polite and helpful during interactions regarding billing issues.
• The fall monitor system has provided peace of mind for her mother's well-being.
• The company promptly resolves any concerns or problems brought to their attention.
• Her mother values the reliability and functionality of the fall monitoring system.
• Overall, her mother is satisfied with the performance of the fall monitor system despite occasional billing issues.
• She would consider recommending the company to others if these issues were addressed and resolved satisfactorily.

Cons

• The company consistently delays processing payments and fails to send out bills on time.
• They provide invalid excuses for their poor billing practices and lack of communication.
• Refusal to provide the phone number or location of their corporate office raises suspicion.
• The customer warns that unless these issues are resolved, they will switch companies and discourage others from using their services.

Review

In recent times, there have been some concerning issues with a fall monitor system that a customer's mother has been using. According to the customer, their mother has been experiencing delays in submitting her payments for over a year now. It seems that the payments are not being received until a month and a half later, or sometimes not at all. This has led to inconvenient situations where she has had to personally go in and pay the bill instead of receiving it in the mail.

What is even more disconcerting is that the company seems to be making excuses for these payment delays. Every time the mother brings up the issue, they come up with some sort of explanation rather than resolving it promptly. Recently, they informed her that from now on, bills will only be sent out on the last Friday of each month – an announcement she was never made aware of. It begs the question of why this policy change was not properly communicated to customers.

Adding fuel to the fire is the company's uncooperative attitude when asked for contact information regarding their corporate office. They claim ignorance about both the phone number and location of their own headquarters, which raises suspicions about their professionalism and integrity. As a concerned family member, it is natural for this customer to find such behavior worrisome.

With these ongoing issues and unsatisfactory responses from the company, it is no wonder that this customer is contemplating changing service providers. The need for a reliable fall monitor system cannot be underestimated, especially when it concerns an individual's safety and well-being. If this particular company fails to address these problems promptly and efficiently, they risk losing not only one dissatisfied customer but potentially others as well.

It is essential for companies offering vital services such as fall monitors to prioritize effective communication with their clients. Regularly updating customers about billing procedures and promptly addressing any payment discrepancies should be a fundamental part of their operations. Additionally, having easily accessible contact information for their corporate office is crucial in maintaining a sense of transparency and trustworthiness.

In conclusion, the issues with this fall monitor system company's billing practices and lack of transparency are troubling. If these concerns persist, it may not only result in the loss of a dissatisfied customer but also damage their reputation within the market. To avoid further dissatisfaction and potential loss of business, it is advisable for the company to address these problems promptly and work towards providing reliable billing services and improved communication channels for their clients.

Places of Worship

• Limitless Ministries (1 miles)
• Morning Star Foursquare Church (1.8 miles)
• Abundant Life Assembly of God (2 miles)
• Christ's Covenant Church (2.1 miles)
• Iglesia Betesda Asamblea De Dios (2.3 miles)
• Trinity United Methodist Church (2.6 miles)
• New Creation Fellowship (2.9 miles)

Restaurants

• The Garden at Winona (1.8 miles)
• Cerulean (1.8 miles)
• Stella's Sub Pub (1.9 miles)
• Kelainey's Sweet Dreams (1.9 miles)
• Boathouse Restaurant (2 miles)
• Taqueria el Comal (2.4 miles)
• Pizza King (2.5 miles)

Physicians

• Oral Maxillofacial Surgery Associates (OMSA) (2.6 miles)
• Kosciusko Medical Group (2.7 miles)
• Goshen Center for Cancer Care - Warsaw (2.7 miles)
• Charles H. Cole O.D. (2.8 miles)
• Ear Nose & Throat Associates PC (2.9 miles)
• ENT Associates (3 miles)
• Orthostat (3 miles)

Hospitals

• FMC (2.6 miles)
• Warsaw Health System (3.2 miles)
• Kosciusko 21st Century Foundation (3.8 miles)
• Lakeland Rehabilitation & Healthcare Center (5.2 miles)
• Otis R. Bowen Center For Human Services Inpatient Unit (7.1 miles)
• Parkview First Care (13.1 miles)

Pharmacies

• Zale Drugs (2.6 miles)
• Hometown Pharmacy (2.6 miles)
• Walgreens (2.6 miles)
• Kroger Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Pill Box Pharmacy (3.2 miles)
• Zimmer (3.7 miles)

Transportation

• Avis Rent A Car (3 miles)

Parks

• Center Lake Pavillion (3.1 miles)

Cafes

• Starbucks (3.5 miles)
• Starbucks (4.3 miles)

Theaters

• North Pointe Cinemas (3.6 miles)