10820 Park Place, Saint John, IN 46373
For more information about senior living options: (844) 490-3973
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The staff were courteous and respectful of loved ones and thoroughly addressed questions about stay and protocols. The facility is clean, cheerful, and feels home-inspired rather than a typical healthcare facility. The mother/damily member was happy with Park Place Wellness Center, with staff described as caring and attentive. Dee and Dave kept family members informed with after-hours updates from their personal phones, which was very helpful. The care given to residents, including the grandmother, was outstanding and the staff were kind, helpful, and caring. Families received detailed discharge information, medication instructions, and post-discharge follow-up calls to check on progress. The center's safety protocols, including temperature checks, sign-in procedures, and masking, are designed to protect residents. Staff such as nurses, therapists, and CNAs are great and provide thorough care.
They view Park Place Health and Wellness Center as a horrible place. They claim staff did not arrange hospital tests or call for hospital transfer, and only gave Tylenol despite requests. They report their loved one could not eat or drink for days and that the doctor said no medication was needed. They allege neglect at the facility that led to sepsis and hospice care rather than proper treatment. They note a hospital staff member said this wasn't the first time a patient was transferred from Park Place due to neglect. They say staff would not answer questions about when vitals were last checked. They describe rehab facility staff as negligent for not recognizing a heart attack and for delaying calling 911. They claim the director is unprofessional and that staff won't return calls or emails.The collection of experiences from families connected to Park Place Health & Wellness Center in St. John, Indiana, reads like a rollercoaster of care - ranging from deeply troubling episodes to genuinely positive encounters. What emerges across these accounts is a facility that can feel like a haven for some residents and their loved ones, while for others it has been a place of serious concern, miscommunication, and in some cases life-threatening delays. The stories cover different care environments within the Park Place umbrella, including rehab, dementia care, and what families describe as a sometimes challenging interaction with the facility's leadership and processes.
One of the most alarming sets of reports centers on acute medical emergencies that families say were not handled with urgency. In at least one heartbreaking account, a husband was said to have been left lethargic after a recent visit, with requests to call the hospital ignored and minimal intervention from staff - "only one nurse gave him Tylenol" when asked. The situation escalated over two days, with the patient reportedly unable to eat or drink, a doctor who allegedly dismissed the need for medications, and an ambulance finally being called only after the family insisted. The patient reportedly developed sepsis and ended up in hospice care rather than returning to Park Place. The reviewer's closing sentiment was a stark admonition to think twice about sending a loved one there, describing Park Place as a "horrible place" in light of that experience.
Another heavy account focuses on a relative with dementia who became severely febrile, reportedly hovering above 104?F, and shaking in bed. The family claims the care team did not answer questions about vitals or monitoring histories, and they ultimately had to call 911 to secure an emergency transfer to a hospital (Franciscan in Crown Point). The family was told by hospital staff that Park Place had previously sent patients to them due to neglect, and this transfer was described as the final straw that led the family to seek alternate care arrangements. The impression left is of frustration and erosion of trust, heightened by the claim that staff did not provide the straightforward information families sought in a crisis.
Yet the narrative is not uniformly negative. Several reviews highlight positive, even exemplary, encounters. A mother who completed a stay at Park Place Rehab praised the staff across roles - nurses, therapists, cooks, and head nurses - for their care. The facility was described as clean, cheerful, and more "home-inspired" than a traditional healthcare setting, with a social work team actively involved in planning and communication. One reviewer specifically commended Dee, a member of the social networking staff, for explaining post-therapy avenues of care in detail and for helping ease concerns about future needs. The emphasis on safety protocols, including mask usage, sign-in procedures, and health checks before entry, was presented as a thoughtful, if burdensome, precaution to protect residents.
Other reviewers spoke highly of ongoing communication and responsiveness. Two separate staff members reportedly reached out after hours to share information about a loved one, which a distant family member found very helpful during a challenging time. There were also statements praising the quality of care received by relatives during multiple stays, with mentions of "outstanding" care for grandmothers and positive experiences during rehab and discharge processes. The overall message from these accounts is that Park Place can deliver attentive, coordinated care - when things align with staff availability, unit leadership, and the specific needs of the resident.
There were also candid critiques about administrative communication and leadership. Some reviewers described the director as unprofessional, with concerns about unreturned calls or emails and questions surrounding adherence to federal visitation guidelines. Another negative thread focuses on perceived negligence or delayed responses in medical emergencies, including a claim that signs of a heart attack were not recognized promptly and that communication about condolences after a family loss was lacking. In another voice, a reviewer suggested avoiding the facility or keeping a very close watch, citing a pattern of neglect and slow response as a warning sign. These reports underscore how perceptions of administrative conduct and crisis responsiveness can heavily color a family's experience of care.
Taken together, the reviews reveal a broad spectrum of experiences that appear to vary by unit, provider, and moment in time. Some families feel Park Place delivers compassionate, responsive, and well-coordinated care, with strong praise for rehab staff, therapy groups, and a safety-conscious environment that helps keep residents well and families informed. Others report serious concerns about delayed medical attention, questions about vitals and monitoring during crises, and perceived gaps in communication from leadership. The juxtaposition of these stories suggests that, at Park Place, outcomes may hinge on individual staff availability, unit culture, and how crisis situations are managed and communicated.
If you're considering Park Place for a loved one, these accounts suggest a few practical takeaways. It's important to ask direct, concrete questions about how emergencies are handled in each unit, what monitoring and response protocols are in place for fever, sepsis risk, andCardiovascular events, and how families are informed during and after any change in condition. Inquire about how visitation policies are implemented and what steps the administration takes to ensure timely communication when concerns arise. Also seek out multiple perspectives from families who have recent experiences with the specific unit your loved one might join - rehab, dementia care, or skilled nursing - as the quality of care appears to vary across roles and time. Overall, these reviews reflect both the potential for high-quality, supportive care and the real risks families fear when urgent medical needs are not met promptly.
50 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Park Place Health and Wellness Center in Saint John, IN is a premier assisted living community that provides an exceptional level of care to its residents. As a skilled nursing facility, we offer round-the-clock supervision and assistance with activities of daily living such as bathing, dressing, and transfers.
Our community is designed to provide comfort and convenience to our residents. Each room is fully furnished and comes with cable or satellite TV, Wi-Fi/high-speed internet access, and a telephone. We also have housekeeping services to ensure that our residents enjoy a clean and well-maintained living space.
At Park Place Health and Wellness Center, we understand the importance of maintaining a healthy lifestyle. That's why we offer a range of amenities to support our residents' physical and mental well-being. Our beautiful garden provides a serene outdoor space for relaxation and enjoyment. We also have a kitchenette for those who wish to prepare their own meals or snacks.
Our dedicated staff works closely with healthcare providers to coordinate the best possible care for our residents. Whether it's managing medications or following special dietary restrictions such as diabetes diets, we are committed to meeting the unique needs of each individual.
In addition to providing excellent care, we also prioritize social engagement and mental wellness. Our community offers scheduled daily activities to keep our residents active and entertained. From group exercises to arts and crafts, there is something for everyone at Park Place Health and Wellness Center.
Convenience is another aspect that sets us apart. With several nearby cafes, parks, pharmacies, restaurants, places of worship, hospitals, and physicians' offices, our residents have easy access to the resources they need.
Choosing Park Place Health and Wellness Center means choosing a supportive community where individuals can thrive physically, emotionally, and socially.
Park Place Health And Wellness Center is located at 10820 Park Place, Saint John, IN 46373 in Lake County, Indiana
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