Rockville Nursing And Rehabilitation Center

Pros

• The family showed great concern and care for the grandmother by deciding to bring her home after their visit.
• They were proactive in addressing her medical needs by ensuring she received proper treatment once she was back home.
• The visit highlighted the family's dedication to advocating for the well-being of their loved one.
• They demonstrated a strong commitment to ensuring the grandmother's comfort and quality of life.

Cons

• The facility did not smell clean and appeared poorly maintained.
• There seemed to be a lack of staff, with only one nurse present during the visit.
• Neither the aides nor the nurse checked on the grandmother or her roommate during the hour-long visit.
• The grandmother's cancer wound was not treated as ordered before being brought home.
• It took three weeks to remove scabbing from around the wound, indicating inadequate care.
• The facility retained her last two Social Security payments and has not returned them.
• Communication with the facility was unprofessional and unhelpful regarding the missing payments.

Review

Visiting a loved one in a care facility can be an emotional experience, fraught with concerns about their well-being and the level of care they are receiving. This particular visit to my fiancé's grandmother at her nursing facility raised numerous red flags that are concerning not only from a familial standpoint but also from a broader perspective on the quality of care that should be expected in such establishments. After spending just an hour there, it became painfully clear that the environment and the overall level of attention provided to residents were far from satisfactory.

From the moment we entered the facility, our senses were assaulted by an unpleasant odor that hinted at inadequate cleanliness. A clean and safe environment is fundamental for any healthcare setting, especially one that caters to vulnerable populations like elderly individuals requiring specialized care. Unfortunately, this did not seem to be a priority here. The apparent lack of staff was alarming; only one nurse appeared to be present along with some aides. During our entire visit, neither the nurse nor any aides took the time to check on my fiancé's grandmother or her roommate. This neglect raised serious questions about how much attention and support residents were really getting on a day-to-day basis.

Feeling distressed by what we witnessed, we made a decision shortly after our visit: it was best to bring my fiancé’s grandmother home where she could receive the proper care and attention she needed. This choice came with its own set of challenges as we later discovered more troubling issues regarding her health condition. Upon returning home, we found that her cancer wound had been neglected during her stay at the facility; it had not been treated in accordance with medical orders. Over three weeks, we diligently worked on cleaning up scabbing around the wound which highlighted just how severely her needs had been overlooked while she was under their purported care.

Compounding these worries was another disturbing revelation: all social security payments intended for her care—specifically her last two payments—were retained by the facility without explanation or proper accounting of what had happened to those funds. Financial transparency is crucial when dealing with healthcare facilities, particularly because families often rely heavily on such funds for adequate resident support and treatment expenses. When attempts were made to resolve this matter through phone calls with staff members at the facility, their demeanor was frustratingly unprofessional and dismissive.

In these conversations with the nursing home’s administration, it became evident that they lacked accountability concerning their financial obligations toward residents’ benefits. They claimed to have returned both social security payments but insisted that they could do no more until Social Security confirmed receipt—which thus far had not happened. The confusion and miscommunication regarding such critical matters exacerbated our frustrations and illustrated an unfortunate pattern of negligence within administrative processes at this facility.

Reflecting upon this experience encompasses a deeper concern about eldercare facilities like this nursing home; they should prioritize both medical treatment for ailments as severe as cancer wounds as well as ethical financial practices involving resident funds. Care providers have a responsibility not only to promote safety and hygiene standards but also to maintain open lines of communication about finances and treatment plans involved in patient care management. Sadly, our encounter painted a disheartening picture—one where elderly individuals may receive subpar service due to systemic issues within these institutions designed specifically for vulnerability yet failing them profoundly instead. It serves as a sobering reminder for families evaluating potential placements for their loved ones: diligence in researching facilities thoroughly is paramount as what exists behind closed doors may starkly contrast expectations presented during initial visits or consultations.

Pharmacies

• Mike's Pharmacy (2.3 miles)
• CVS Pharmacy (8.5 miles)
• Fred's Pharmacy (9.2 miles)
• Whitwell Pharmacy (10.3 miles)
• Palmer Drugs (11.3 miles)
• Jasper Drug Co. (12.2 miles)
• CVS Pharmacy (12.3 miles)

Parks

• Grundy Lakes State Park (2.4 miles)
• Fiery Gizzard Trail (3.3 miles)
• Foster Falls (4.2 miles)
• Harton Park (8.2 miles)
• Whitwell Park (10.6 miles)
• Jasper Parks & Recreation (11.8 miles)
• Marion County Park & Recreation (12.2 miles)

Restaurants

• Lunch Box (3 miles)
• El Maguey Mexican Restaurant (3.1 miles)
• Tea On the Mountain (3.2 miles)
• Dixie Lee Diner (7.7 miles)
• Shan Chinese Buffet (7.7 miles)
• High Point Restaurant (7.8 miles)
• Papa Ron's Pizza & Coffee House (8.5 miles)

Places of Worship

• Pentecostal Lighthouse (8.1 miles)
• Monteagle Sunday School Assembly (8.3 miles)
• Bivens Chapel Methodist Church (9.1 miles)
• South Whitwell Baptist Church (10 miles)
• Whitwell Church of God (10.2 miles)
• Southern Baptist Convention (10.2 miles)
• First Baptist Church Whitwell (10.3 miles)

Physicians

• Monteagle Internal Medicine (8.2 miles)
• Sequatchie Valley Primary Care (12.8 miles)
• Sewanee Family Practice (12.8 miles)
• Skin Cancer And Cosmetic Dermatology Center (13.7 miles)
• Grandview Medical Office Buildiing (14 miles)
• Pediatric Specialists of Marion County (16 miles)
• Mary E Baldwin (18.8 miles)

Cafes

• Mountain Goat Market (8.3 miles)
• Gallery 41 (11.6 miles)
• Stirling's Coffee House (13 miles)
• Sewanee Inn (13.3 miles)

Transportation

• Enterprise Rent-A-Car (12.4 miles)
• Enterprise Rent-A-Car (13.7 miles)
• Mills Hide and Fur (16.3 miles)
• U-Haul Neighborhood Dealer (17.8 miles)

Hospitals

• Emerald-Hodgson Hospital (12.8 miles)
• Southern Tennessee Regional Health System Sewanee (12.8 miles)
• Emerald (13.3 miles)
• Grandview Medical Center (13.9 miles)
• Old South Pittsburg Hospital (16.7 miles)

Theaters

• Sewanee Union Movie Theatre (13.3 miles)
• Princess Theatre (16 miles)