745 Patriot Drive, Portland, IN 47371
For more information about senior living options: (844) 490-3973
The reviewer appreciates the residents' gratitude and admires the staff's professional skills. The reviewer notes that there are other caring assisted living options available. The reviewer describes Union City, IN assisted living as amazing with their residents.
The facility is run by someone who doesn't care about the residents, and the corporate office doesn't care either; it's all about the money. The administrator yells at residents, shows favoritism toward staff and residents, and falsifies charts to cover up medicine mistakes. The 3rd shift is allowed to sleep, and cleaning and laundry are adjusted for certain 1st shift employees despite others getting the work done. An abusive kitchen manager was allowed to stay, even though residents and staff complained about how she treated people. Residents are told to be thankful and feel they can't complain; complaints to the administrator are ignored and residents feel they're a burden. The D.O.N. was on probation for falsely charting and performing two-person transfers; the administrator allegedly saved the nursing position for her; medication orders are forgotten or not placed; the D.O.N. calls off work frequently; there's a history of sharing employees' personal information with the administrator, violating HIPAA. The activity director (the DON's mother-in-law) doesn't celebrate holidays, resulting in a lack of Christian-centered activities. The facility imposes a room-use fee for eating in rooms; requests to Corporate are ignored and residents are treated poorly. The administrator is described as having favorites, working only about 20 hours a week, not answering calls or texts, hiding documents from the state, allowing non-licensed people to give insulin shots, and permitting the day shift to be late.Crownpointe Of Portland is best suited for families in the Portland, IN area who have few other practical options and are prepared to supervise care closely on an ongoing basis. This community requires active engagement to catch care gaps, billing quirks, and leadership lapses. It is not a turnkey solution; it demands persistence, a readiness to challenge staff, and a willingness to escalate concerns. When the alternative is a markedly worse option elsewhere or a much less affordable plan, Crownpointe can seem a last-resort choice. Yet the price tag cannot obscure the reality that operational temperament here tilts toward administration and profit over durable resident welfare, diminishing the value of any apparent savings.
Those who should consider alternatives include families prioritizing dependable safety, respectful treatment, and transparent governance. The reviews describe a pattern where management culture centers on money rather than resident well-being, with administrators slow to respond and sometimes unresponsive. Nearby options, such as a facility in Union City, IN, are praised for more reliable care and steadier leadership. If a resident requires consistent medication administration, predictable responsiveness, or a climate where complaints are taken seriously and acted upon, Crownpointe should not be the first choice. The strongest case for alternatives rests on the absence of dependable oversight and the risk that daily care quality declines further over time.
Even when some positives surface, they fail to offset the larger concerns. There are sporadic signs of competence: occasional staff demonstrate professional skills, and one reviewer notes resident gratitude toward caregivers. These moments show that capable aides exist within the building. However, such thin positives cannot compensate for systemic issues. Chronic leadership problems, inconsistent med handling, and a culture that tolerates bullying and favoritism undermine care delivery. In practical terms, finding enough trustworthy, stable staff to provide respectful, reliable care is repeatedly undermined by the described power dynamics and administrative behavior.
The main red flags dwarf any minor upside. The operation appears heavily money-driven, with billing rules and room-service charges reportedly used as cost-shifting mechanisms that don't benefit residents. Accounts of yelling at residents, favoritism, and suppression of complaints point to a hostile, intimidation-prone atmosphere. Medication safety is seriously compromised by falsely charted records, missed orders, and even instances of unlicensed personnel administering insulin. The DON's probation status, plus frequent absences and reliance on non-licensed workers, further erode daily oversight. Privacy breaches and internal staff politics reinforce a culture of secrecy. In such a climate, residents' safety, dignity, and regulatory compliance are continually at risk.
Given these conditions, Crownpointe is hard to recommend unless no viable options exist and families are prepared to intervene relentlessly. The limited positives do not compensate for ongoing governance failures and documented safety lapses. Families should actively compare regional options, prioritizing facilities with stable leadership, transparent reporting, and robust medication administration practices. If Crownpointe remains a candidate, demand regular meetings with the administrator and DON, request complete medication administration records, and verify state inspection outcomes before committing. The decision hinges on whether safeguards can be established and consistently maintained.
Concrete next steps focus on due diligence and safeguarding residents. Schedule observations of daily care interactions and ask to review state inspection reports and incident logs. Talk directly with current residents or families about communication responsiveness and activity programming, and demand a clear explanation of meal charges and in-room service rules. Confirm staffing schedules, verify the DON's license status, and check the administrator's reported hours and responsiveness. Ensure there is a licensed nursing presence and that medications are ordered and delivered correctly. If lingering doubts persist, broaden the search to better-ranked local facilities; the safety and dignity of a loved one justify the extra effort and time invested in finding a truly reliable option.
16 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Crownpointe Of Portland is an assisted living community located in the charming town of Portland, IN. Our community offers a range of amenities and care services to ensure that our residents have a comfortable and enjoyable living experience.
Our spacious dining room provides a welcoming atmosphere for residents to enjoy delicious meals prepared by our talented kitchen staff. The community is fully furnished, allowing residents to move in with ease and start feeling at home right away.
Outside, our beautifully maintained garden provides a tranquil space for residents to relax and enjoy the outdoors. For those who prefer indoor activities, our scheduled daily activities offer a variety of options to keep residents engaged and entertained.
Our dedicated housekeeping services ensure that residents have clean and tidy living spaces at all times. Additionally, our move-in coordination service helps simplify the transition process for new residents.
We understand the importance of staying connected in today's world, which is why we provide telephone and Wi-Fi/high-speed internet access for all residents. This allows them to stay in touch with loved ones and easily access online resources.
In terms of care services, our experienced staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that each resident receives the best possible care. Our team is trained in diabetes diet management, medication management, and can accommodate special dietary restrictions.
Transportation arrangements are available for medical needs as well as transportation to doctors' appointments. Our community is conveniently located near cafes, parks, pharmacies, restaurants, places of worship, and hospitals, providing easy access to essential amenities within the surrounding area.
At Crownpointe Of Portland, we strive to create a warm and inclusive community where residents can thrive and enjoy their golden years surrounded by support and comfort.
Crownpointe Of Portland is located at 745 Patriot Drive, Portland, IN 47371 in Randolph County, Indiana
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