745 Patriot Drive, Portland, IN 47371
For more information about senior living options: (844) 490-3973
The reviewer appreciates the gratitude of the residents and admires the staff's professional skills. The reviewer entertains at the facility, indicating positive engagement with residents. Union City, Indiana assisted living is described as amazing with its residents. The review suggests that there are other caring assisted living options to consider.
The administrator yells at residents and shows favoritism toward certain staff and residents. Medication mistakes are covered up by falsifying charts. The 3rd shift is allowed to sleep, and cleaning and laundry tasks are manipulated to favor specific first-shift employees. An abusive kitchen manager is allowed to stay despite complaints. The administrator kept a nursing position for herself, claiming she couldn't find kitchen help. Medications are forgotten and not placed in residents' rooms. The D.O.N. is on probation for falsifying charts and performing two-person transfers alone, and HIPAA violations occur. The activity director is the DON's mother-in-law, and Christian holiday activities are lacking. Corporate office ignores complaints, residents are told to be thankful, and there is a fee charged for in-room dining. The administrator is rarely reachable, works about 20 hours, hides documents from the state, and allows unlicensed staff to administer insulin.The collection of comments paints a grim portrait of a care facility where money and power appear to drive decisions more than the well?being and dignity of residents. According to multiple accounts, the management team - led by an administrator who is described as favorites-driven and unresponsive - prioritizes financial metrics over compassionate care. Residents and their families report yelling, favoritism, and a climate of fear or silence when people try to raise concerns. In this view, the administrator's behavior toward residents is harsh, and toward employees it can be punitive or manipulative, with a pattern of favoritism that leaves others feeling sidelined or unfairly treated.
A particularly troubling thread across the reviews is the alleged manipulation of care records and processes to cover up mistakes. Specific accusations include falsifying or altering medication charts in order to conceal errors, a practice that is said to undermine resident safety and trust. The same line of critique points to staffing irregularities and silent toleration of inappropriate work conditions: third shift workers are said to be allowed to sleep, and cleaning and laundry duties are allegedly redistributed or "adjusted" to favor certain first?shift employees who allegedly couldn't complete their work anyway. In short, claims of inequitable enforcement of standards and selective accountability recur, suggesting a broken system where weak or conflicting supervision undermines consistent, safe care.
Within the nursing leadership, there are grave concerns about ethical and regulatory compliance. The D.O.N. (Director of Nursing) is described as being on probation with the state for falsely charting and for performing two?person transfers alone, while the administrator is accused of "saving" a nursing position for this person. Additional allegations assert medication management lapses - omission of ordering medications, failing to deliver meds to rooms, and general inconsistencies in ensuring residents receive the correct medications. The D.O.N. is also reported to be frequently off work, and there is a claim that both the D.O.N. and another staff member share personal information with the administrator to jeopardize others' jobs, a charge that echoes concerns about HIPAA violations and a lack of privacy protections.
The atmosphere around staff and workplace culture is described as coercive and politically charged. One reviewer highlights that the activity director is married to the D.O.N.'s son or is otherwise closely related, implying that personal relationships may influence programming and holiday celebrations. The same account notes that Christian celebrations and religious activities are lacking, portraying a residence environment where residents feel a shortage of inclusive or meaningful events. More broadly, residents are said to be forced to "play the game" to receive attention or fair treatment, and complaints from residents allegedly go unaddressed by the administrator, who is portrayed as dismissive and unresponsive. The sentiment is that residents are made to feel like burdens, rather than valued individuals deserving respect and independence.
Intertwined with these concerns is a sense of a punitive, "last chance" mentality about independence and placement. Several reviewers suggest that residents are told to be thankful for their circumstance and that speaking up about problems will not necessarily lead to improvements. Corporate accountability, in turn, is questioned: attempts by families to raise concerns with the corporate office are described as ignored or dismissed, with residents sometimes experiencing negative pushback after such efforts. There is also mention of policies that seem punitive or overly burdensome - such as a rule that residents who want to eat in their rooms must pay a fee, with the fee allegedly not benefiting the residents or the staff - adding to a view that residents are treated more like inconvenience than valued guests.
In contrast to the dominant negative sentiment, at least one voice among the reviews acknowledges a different experience. A person who says they "entertain here" asserts appreciation for the residence's gratitude and for the professional skills of the staff, and points to another assisted living option in nearby Union City, Indiana, as being "amazing" for resident care. This perspective signals that not all experiences are uniformly negative within the broader ecosystem of local care facilities, though it sits apart from the other accounts that describe systemic problems. The overall disparity in experiences underscores a central tension: while some staff and outsiders may praise certain residents' experiences or individual caregivers, the prevailing thread in most accounts is a serious concern about leadership, accountability, and resident safety.
The final image is of a place where many feel the leadership team is focused more on preserving control and protecting a fragile status quo than on delivering consistent, respectful, and compliant care. Allegations include nepotism and favoritism, under?resourced shifts, improper handling of medications, and a troubling willingness to tolerate or conceal unsafe practices. Taken together, the comments depict a culture of fear, limited transparency, and a sense that complaints are ineffective or unwelcome. For those evaluating care options, this collection of impressions strongly suggests seeking alternatives with stronger governance, clearer accountability, and demonstrable commitments to resident-centered care and regulatory compliance.
16 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Crownpointe Of Portland is an assisted living community located in the charming town of Portland, IN. Our community offers a range of amenities and care services to ensure that our residents have a comfortable and enjoyable living experience.
Our spacious dining room provides a welcoming atmosphere for residents to enjoy delicious meals prepared by our talented kitchen staff. The community is fully furnished, allowing residents to move in with ease and start feeling at home right away.
Outside, our beautifully maintained garden provides a tranquil space for residents to relax and enjoy the outdoors. For those who prefer indoor activities, our scheduled daily activities offer a variety of options to keep residents engaged and entertained.
Our dedicated housekeeping services ensure that residents have clean and tidy living spaces at all times. Additionally, our move-in coordination service helps simplify the transition process for new residents.
We understand the importance of staying connected in today's world, which is why we provide telephone and Wi-Fi/high-speed internet access for all residents. This allows them to stay in touch with loved ones and easily access online resources.
In terms of care services, our experienced staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that each resident receives the best possible care. Our team is trained in diabetes diet management, medication management, and can accommodate special dietary restrictions.
Transportation arrangements are available for medical needs as well as transportation to doctors' appointments. Our community is conveniently located near cafes, parks, pharmacies, restaurants, places of worship, and hospitals, providing easy access to essential amenities within the surrounding area.
At Crownpointe Of Portland, we strive to create a warm and inclusive community where residents can thrive and enjoy their golden years surrounded by support and comfort.
Crownpointe Of Portland is located at 745 Patriot Drive, Portland, IN 47371 in Randolph County, Indiana
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