Miller's Merry Manor XI
Save220 East Dunn Road, New Carlisle, IN 46552
For more information about senior living options: (844) 490-3973
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There is a striking gulf among the experiences reported about this facility. On one end of the spectrum, a pair of reviews call the place beautiful and praise the staff and management; on the other end, multiple accounts describe neglect, danger, and unaddressed medical and daily-care needs in alarmingly specific terms. Taken together, the collection of anecdotes suggests that residents and their families have encountered a wide range of care, with some days seeming to meet basic expectations and other days raising serious questions about safety, hygiene, and attentiveness.
One account opens with a blunt verdict: "10/10 would not recommend." The reviewer warns potential families away, especially if a loved one requires respiratory support. The reviewer describes a mother who relies on a bipap machine at night and notes that she has been in the facility for two nights without using the device. The first night allegedly featured an incompetent nurse who claimed not to know how to operate the bipap equipment. The second night, the staff allegedly blamed a shipping incident for the device's malfunction, yet the machine still did not work. The overall impression conveyed is that, when serious respiratory support is needed, the facility failed to provide it promptly or reliably, leaving the patient feeling markedly worse during the stay.
In contrast, another voice in these reviews extols the physical setting and some staff service. One reviewer simply called the building "beautiful" and described the staff as "great." Another highlighted the management team as "amazing" and suggested that the place could be a good fit for some kinds of care. These perspectives acknowledge competence and dedication within parts of the operation, and they portray a facility that has its solid, professional side alongside its shortcomings.
Yet the majority of the narratives veer toward serious concern about safety, cleanliness, and consistent caregiving. A scathing review paints a picture of a facility marked by neglect and a pervasive odor problem. The writer claims the place smells strongly of urine and feces, and that staff attempted to mask the smell by placing dryer sheets in the room vents. The description grows more troubling: beds described as broken, no pillows for patients (only a flat blue mat for head support), and a complete absence of care, with no bed linens changed, no assistance for patients who cannot feed themselves, and an overall sense of total neglect. The reviewer goes so far as to imply that "care is the proper name" for the facility - contrasting it with the neglect they allege. It's a harsh characterization that emphasizes hygiene failures and an alarming lack of basic daily caring tasks.
Another review extends the same thread of critique into more intimate, emotionally charged territory. The writer laments neglect toward an elderly relative by stating that their grandmother was neglected and malnourished. The phrasing - "Shame on this nursing home for neglecting our grandmother and leaving her the way they did" - reads as a deeply personal account of harm that extends beyond mere inconvenience or dissatisfaction with routine care. The speaker urges potential families to avoid similar experiences, underscoring a fear that loved ones could suffer from avoidable neglect.
A separate testimony recalls the distress of a grandfather who was left without timely help. The reviewer describes walking in to find him on the floor, yelling, and recounts another incident in which he was found on the floor after falling from a chair. The implication is that he did not receive the prompt attention or the supportive care one would expect in a setting designed for rehabilitation or long-term care. Taken together, these anecdotes evoke a pattern of delayed response, insufficient monitoring, and a facility that may not consistently meet residents' urgent needs.
A final account focuses on day-to-day interactions that reveal a perceived mismatch between resident needs and staff attention. A mother who has been a resident for about five months recalls an incident in the recreation room where a male resident was seated with the TV showing videos about RC planes. When she asked staff what was on, she was told that the videos reflect the resident's past hobbies - flying RC planes - and that staff had simply found such material on YouTube. The implication here is not simply about entertainment choices; it suggests a broader concern about how well staff know and respond to individual residents' preferences, histories, and needs. The sense conveyed is that residents' personal interests and well-being may receive inconsistent consideration, with care being prioritized differently from one moment to the next.
Taken as a whole, these reviews sketch a chorus of mixed experiences. Some visitors see a well-built facility with capable staff and a management team that inspires confidence in certain moments, while others describe a stark, urgent spectrum of care failures: inadequate medical equipment support, hygiene lapses, neglected daily needs, and a troubling pattern of insufficient prompt responses to distress or illness. The results appear to depend heavily on which department, staff on shift, or individual caregiver is involved on a given day, underscoring the volatile nature of care quality in the eyes of residents and their families.
For families considering this facility, the messages offer clear cautions and some hopeful signals. If respiratory or other critical medical supports are essential for a loved one, it would be prudent to verify policies, staffing levels, and training around complex equipment before admission, and to confirm that back-up plans exist for equipment failures. At the same time, the positive notes about the building and some staff members should not be dismissed outright, but balanced against the more frequent and strongly expressed concerns about cleanliness, responsiveness, and attentive daily care. In short, experiences appear highly variable, and prospective families may wish to conduct thorough, on-site assessments, ask pointed questions about emergency responsiveness, hygiene protocols, and individualized care planning, and solicit recent references from other families to form a clearer picture of what a stay at this facility might entail.
Miller's Merry Manor XI in New Carlisle, IN, is a welcoming skilled nursing facility designed to provide comprehensive care and support for its residents in a warm and engaging environment. Our community features a wide array of amenities that cater to the diverse needs and preferences of our residents, ensuring comfort and convenience in their day-to-day lives.
At Miller's Merry Manor XI, we prioritize your well-being with 24-hour supervision and personalized care services. Our dedicated staff is available to assist with activities of daily living, including bathing, dressing, and transfers, while also offering specialized services such as diabetes management and meal preparation tailored to special dietary restrictions.
Residents can enjoy a range of amenities including a beauty salon for pampering sessions, a fitness room for staying active, and vibrant outdoor spaces perfect for relaxation or socializing. The community dining experience is elevated with restaurant-style meals served in our inviting dining room. Residents can also access high-speed Wi-Fi, telephone services, and a computer center to stay connected with family and friends.
Our programming includes a variety of scheduled daily activities like fitness programs, planned day trips, resident-run initiatives, and concierge services that keep life engaging and fulfilling. For those seeking leisure time indoors, we offer multiple common areas such as a gaming room, small library, fitness center, and tranquil garden space.
With convenient transportation arrangements available for off-site excursions and only one nearby restaurant for local dining options when residents desire variety outside the community—Miller's Merry Manor XI provides everything needed for comfort, enjoyment, and quality care all under one roof. Welcome home to an enriching senior living experience where every day brings new opportunities for connection and joy!
Miller's Merry Manor XI is located at 220 East Dunn Road, New Carlisle, IN 46552 in St. Joseph County, Indiana
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