Miller's Merry Manor - Mooresville

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Miller's Merry Manor - Mooresville

259 West Harrison Street, Mooresville, IN 46158

For more information about senior living options: (844) 490-3973

4.3 from 35 reviews
5 stars
27
4 stars
2
3 stars
1
2 stars
1
1 stars
4

Assisted Living Skilled Nursing Facility

Overall Review of Miller's Merry Manor - Mooresville

Pros

  • pro The facility is a beautiful place with friendly staff, and Tiana helps every step of the way.
  • pro Miller's in Mooresville is a beautiful continuum care community with an amazing, caring staff and delicious food.
  • pro The staff across nurses, aides, and therapists are nothing short of amazing.
  • pro The facility itself is clean and well managed, with amenities like a dining hall, pool, exercise room, ice cream bar, and a hair salon.
  • pro The staff provide compassionate, attentive care for residents during difficult times, including final days.
  • pro The team keeps families updated and interacts with loved ones, going above and beyond.
  • pro The staff are friendly, outgoing, and very caring.
  • pro The experience is described as very nice, clean, and staffed by outgoing, friendly people.

Cons

  • pro The facility was described as horrible, with a sister not bathed for over a week and staff ignoring concerns about her infection.
  • pro There was a lack of communication from check-in to check-out, with a resident repeatedly treated as diabetic and a walker not provided.
  • pro Security at the main and back doors was insufficient, and a confused resident entered a room uninvited and wouldn't leave.
  • pro An employee allegedly hit and verbally abused a wheelchair user in the parking lot.
  • pro During Covid, family communication was poor, with rooms moved without notifying relatives and no one answering calls.
  • pro A resident's infected leg was not promptly addressed and doctors were not consulted in a timely manner.
  • pro The staff's behavior included shouting and cursing at a person in need of assistance.

Review

Miller's in Mooresville (and its nearby reviews) comes across as a place where many residents and families find genuine warmth, comfort, and thoughtful care. Across numerous accounts, visitors describe a beautiful, well-kept setting that feels calm and welcoming from the moment you walk in. The property is praised not just for its aesthetics but for the people who work there, with particular thanks extended to Tiana, the leasing agent, who is repeatedly singled out for going above and beyond to help residents and their families navigate every step of the process. The sense that this is a continuum care community - offering both assisted living and skilled care - appears to resonate with families seeking ongoing support for their loved ones.

The praise for the staff is unmistakable when the focus is on day-to-day care and rehabilitation. One reviewer captured the sentiment with the line that "every single staff person, all the way from nurses, aids and therapist have been nothing short of amazing." Therapists, nurses, and aides are consistently described as caring, attentive, and deeply involved in a resident's recovery and well-being. For those needing rehabilitation after surgery, there are stories of meaningful progress and gratitude: a patient recovering from a painful, complicated hip surgery writes that they are "so grateful I chose this place" and that they'll be healthier and happier because of the care they received. Other residents and families applaud the steady hands of the therapy staff and the overall efficacy of the rehab program, noting that they left with improved strength and confidence.

The community is also praised for its tangible amenities that support daily life and well-being. Families mention a dining hall that serves three meals a day, a pool, an exercise room, an ice cream bar, and a hair salon, all of which contribute to a sense of normalcy and enjoyment in addition to the medical care. The combination of good food, accessible recreation, and attentive service helps create a comfortable environment for residents, and it's something several reviewers emphasize when describing what makes Miller's feel like home. The sentiment is reinforced by stories of compassionate, family-centered care during challenging times, including the final days of a loved one, where staff were described as sympathetic, accommodating, and deeply engaged with both the resident and the family.

Not every review follows a uniformly rosy arc, though. A number of respondents recount experiences that point to gaps in communication and some aspects of management. They describe situations during COVID-era visitation where communication with families was difficult and windows became a primary way to monitor a loved one. In other instances, reviewers recount confusion around room changes, questions about security, and inconsistent information about medical needs - such as misidentifications or delayed assistance with mobility aids like walkers. There are also accounts of critical safety concerns, including reports that a resident entered another's room uninvited or that doors did not feel as secure as they should be, which understandably raises alarm for families.

Several reviews carry more serious warnings about what happened inside the facility. One account, rooted in a traumatic experience, alleges a pattern of miscommunication and inadequate response during a mother's rehab stay, including a delay in securing appropriate medical attention, insufficient attention to a potentially infected leg, and later hospitalisation. A different reviewer from Martinsville describes a shocking incident in which a Miller's employee, wearing scrubs and a company logo, allegedly attacked a person in a wheelchair after they felt blocked in a store setting, with follow-up criticisms about how such behaviors align with the responsibilities of caring for residents. While it is just one voice among many, these points underscore a clear call for rigorous staff training, clear policies, and safer, more consistent interactions with all people associated with Miller's.

Another thread in the feedback is about staffing stability and the ongoing challenge of retention. A few reviewers acknowledge how the facility is fully capable of delivering high-quality care and highlight the respectful, compassionate behavior of many staff members, yet they point to the broader reality of turnover and the reliance on external agencies to fill gaps. One reviewer who visited a family member who stayed for therapy notes that while the site was clean and the care was largely caring, the need for a robust retention program is evident, as "it costs more money to keep filling vacated jobs" and to reduce the need for outside staffing. This tension between excellence in care on a daily basis and systemic staffing challenges is a recurring undercurrent in the reviews.

Despite the varied experiences, a common thread remains: many people describe Miller's as a place where kindness and concern genuinely show through in everyday moments. There are heartfelt tributes to staff who went out of their way to reassure families, provide updates, or coordinate means for contact - such as arranging FaceTime calls for families unable to visit during a loved one's final days. Phrases like "the staff at Miller's was amazing" and "they truly went above and beyond" recur in multiple narratives, underscoring that behind the occasional communication gaps or security concerns lies a foundation of genuine care.

In the end, Miller's emerges as a facility with real strengths and real challenges. The positive reviews emphasize a beautiful environment, strong clinical and rehabilitative teams, and staff members who demonstrate remarkable compassion, often making a difficult time more bearable for residents and families alike. Simultaneously, the less favorable accounts call for improved communication, safety, and staff retention. The overall picture is one of a community that many people deeply value for its warmth and capabilities, while also recognizing opportunities to refine processes, training, and communication so that every resident can experience consistently excellent care across all shifts and locations.

Features

Housing

  • 98 resident community capacity 98 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Indianapolis International (9 miles away) Indianapolis International (9 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Miller's Merry Manor - Mooresville is a premier skilled nursing facility located in the heart of Mooresville, Indiana, offering a warm and inviting environment for residents who require dedicated care and support. This community prioritizes comfort and well-being, providing a range of amenities to enhance the quality of life for its residents.

The facility features beautifully furnished private accommodations equipped with modern conveniences, including private bathrooms, kitchenettes, and access to Wi-Fi/high-speed internet. Residents can enjoy communal spaces like a dining room that offers restaurant-style dining with special dietary options tailored to individual needs. The on-site wellness center encourages an active lifestyle with fitness programs designed for varying levels of mobility.

Miller's Merry Manor also boasts several recreational amenities such as a beauty salon, gaming room, garden areas for peaceful reflection, and a small library where residents can unwind. Activities are thoughtfully planned to engage residents through fitness programs, scheduled daily events, and even resident-run activities that foster community spirit.

Care services at Miller's Merry Manor are comprehensive and personalized. With 24-hour supervision, trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. Specialized care includes meal preparation and adherence to diabetic diets or other special dietary restrictions as needed.

Conveniently located near local cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals, Miller's Merry Manor ensures that residents have easy access to necessary resources while still enjoying the tranquility of their surroundings. With transportation arrangements also provided by the community, residents can maintain an active lifestyle both inside and outside the facility.

At Miller's Merry Manor - Mooresville, every aspect is designed to promote dignity and independence while delivering compassionate care—making it not just a place to live but a true home for its residents.

Nearby Places of Interest

Restaurants

  • McDonald's (0.4 miles)
  • Dong's China Buffet (0.4 miles)
  • Los Patios (0.4 miles)
  • Taco Bell (0.5 miles)
  • Gray Brothers Caferteria (0.6 miles)
  • Chunky Monkey Ice Cream and Sweets (0.8 miles)
  • Wendy's (1 miles)

Physicians

  • Mooresville Family EyeCare (0.7 miles)
  • Kendrick Family Practice (1.2 miles)
  • Franciscan Physician Network Psychiatric Specialists Mooresville (1.2 miles)
  • Kendrick Foot & Ankle Center (1.4 miles)
  • Southwest Center For Women's Health (1.4 miles)
  • Methodist Medical Group Medical Offices, South First Care Family Medicine, Mooresville Pediatrics (1.6 miles)
  • IU Pediatrics (1.7 miles)

Pharmacies

  • CVS Pharmacy (0.7 miles)
  • Walgreens (1.4 miles)
  • Walmart Pharmacy (3.6 miles)
  • CVS Pharmacy (6.3 miles)
  • Sunnylife Pharma (6.4 miles)
  • Walgreens (6.8 miles)
  • CVS Pharmacy (6.9 miles)

Theaters

  • Showtime Cinema (0.9 miles)
  • Center Brook Drive-In (6.1 miles)
  • AMC Perry Crossing 18 (7 miles)
  • Regal Shiloh Crossing (11.1 miles)

Hospitals

  • St Francis Hospital & Health Centers (1.3 miles)
  • Franciscan Health Moor (1.4 miles)
  • St Francis Hospital & Health Centers St Francis Hospital Mooresvllle (1.4 miles)
  • Methodist Hospital of Indiana (6 miles)

Places of Worship

  • Good Shepherd Baptist Church (1.5 miles)
  • Brooklyn Christian Church (5.1 miles)
  • St Ann Catholic Church (7.2 miles)
  • Valley Mills Christian (7.2 miles)
  • Church of Christ at Plainfield (7.5 miles)
  • Ss Francis & Clare Catholic School (9 miles)
  • New Hope Church (9.6 miles)

Cafes

  • Starbucks (3.3 miles)
  • Panera Bread (7.2 miles)
  • Starbucks (10.6 miles)
  • Cabin Coffee (10.7 miles)
  • Starbucks (10.8 miles)

Parks

  • Hummel Park (4.9 miles)
  • Brooklyn Park (5 miles)
  • Old Town Waverly Park (7 miles)
  • Meridian Woods Park & Neighborhood (11.8 miles)

Transportation

  • Delta Air Lines Ticket Counter (8.4 miles)
  • TSA Screening (8.5 miles)
  • Delta Sky Club (8.5 miles)
  • Indianapolis International Airport (IND) (8.5 miles)
  • Concourse A (8.5 miles)
  • Concourse B (8.6 miles)

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