The Arbors

Pros

• The staff is excellent.
• The receptionist greeted visitors with a smile.
• The administrator walked residents through the admission process and was very kind.
• The team at Aperion Care of the Arbors took great care of the resident during his long-term stay, with Pat as the best nurse.
• The nursing and CNA departments were awesome, and the administrator was helpful.
• A family member recovered fully with physical therapy, and the staff have always been nice and helpful.
• Aperion Care of the Arbors has cared for relatives with clear communication and trusted staff.
• The nurses on the 400s were the greatest and kept residents' spirits up.
• The staff is amazing.
• The facility is clean, warm, inviting, and offers a wide range of activities for residents.
• They really show up for their residents and care about them.

Cons

• The facility is filthy and unsanitary, with strong odors in the nursing areas.
• Basic care like showers was not provided, and there was no hot water for extended periods.
• The building is old and run down, with ceilings held up by wooden poles in places.
• Staff are described as rude, negligent, and sometimes abusive toward residents.
• Residents experienced safety issues, including multiple falls, with delays in informing supervisors.
• There are claims of bed bug infestations, short-staffing, and management focused on money rather than resident well-being.
• Food is described as inedible, with meals poorly prepared and silverware not always available.
• Several reviews warn others not to send loved ones there and recommend checking state health department violation reports.
• Privacy violations and medication mismanagement are alleged by some reviewers.

Review

Aperion Care of the Arbors surfaces with a striking mix of praise and alarm in the experiences shared by families and visitors. On the positive side, many people describe a welcoming, professional environment from the moment of contact. A receptionist is said to greet visitors with a smile, and an administrator is praised for taking the time to walk newcomers through the admission process. The sentiment is that the staff are caring and attentive, with particular appreciation for those who work directly with residents - credit given to nurses and aides who seemed genuinely invested in their patients' well?being. In several accounts, families observed that the care teams connected well with their loved ones and that staff members were kind, patient, and supportive through lengthy stays.

There is also strong emphasis on the quality of rehabilitation and ongoing care for long?term residents. One review highlights a father who was treated with consistent care during a long-term stay, noting that his favorite nurse was a standout and that he even preferred some staff to bring them home - a telling sign of trust and rapport. The same thread runs through other comments about rehabilitation services, with phrases such as "BEST rehab around" used to describe the staff who work with residents recovering physical therapy. Families repeatedly mention the ability to communicate with staff and the relief of knowing someone is looking after a loved one - often with praise for specific caregivers and for the facility's stability over time.

On the other hand, the volume and intensity of negative experiences cannot be ignored. Several reviews convey deep concern about care quality, safety, and even basic dignity. Some families report feeling their loved ones were not treated with the attention or respect they expect, with warnings that the facility's problems extend beyond occasional mistakes. One reviewer bluntly stated that they wouldn't give any stars until bugs and mice were gone, hinting at broader concerns about cleanliness and pest control. Another account warns potential families to consult a state health department report, calling the facility's recent findings a warning sign and urging readers to be cautious before placing a loved one there. The tone in these statements is urgent and alarmed, laying out fears about privacy violations, medication handling, and other critical issues.

There are specific, vivid descriptions of poor conditions and subpar practices. Several posts recount rooms or areas considered dirty, with smells and a sense of overall neglect. Notably, some reviewers talk about outdated or unsafe physical plant conditions - an old ceiling held up with wooden poles in places, and complaints that showers were not consistently provided to residents. There are accounts of inconsistent shower access, lacking hot water, and scheduling that left residents waiting far longer than expected. One concerned family member recounts that their mother did not receive a routine shower for an entire week during a rehab stay, despite efforts to arrange it, and what followed was a troubling narrative about delays and miscommunication that culminated in a decision to move the patient elsewhere.

Safety is another recurring theme in the harsher reviews. A number of commenters describe multiple falls, even after serious medical events, with claims that supervision missed warnings signs and that heads were bruised. The most alarming notes describe delays in notifying supervisors or letting families know about incidents, coupled with threats and strong language about potential harm to patients. The fear expressed is that these conditions could put vulnerable residents at serious risk, with some reviewers explicitly asking others to reconsider sending their loved ones to the facility.

Yet not every voice fits neatly into "all good" or "all bad." While several posts emphasize severe shortcomings, others recount experiences that are far more positive, including consistently kind staff, a clean and inviting atmosphere, and residents who appear well cared for during visits. Some reviewers praise particular staff members and relay personal stories of gratitude for the care they received, including favorable remarks about communication, warmth, and attentiveness. A few accounts also acknowledge that there are compassionate individuals and that some areas of care and management show genuine dedication, even if other aspects of the facility fail to meet expectations.

Taken together, the collection of impressions paints a complex picture. The Arbors at Aperion Care garners widespread appreciation for its potential - friendly admissions, strong rehab programs, and dedicated individual caregivers - while simultaneously drawing sharp critique about cleanliness, basic living standards, and notable safety lapses. The most strident warnings urge prospective families to do their homework, to review state inspection findings, and to consider whether the facility's overall environment aligns with their loved ones' needs and safety. For anyone evaluating this facility, the prevailing recommendation is clear: there are bright spots of compassionate care to be found, but there are serious, potentially grave concerns that require careful scrutiny and corroboration with independent reports and upcoming visits.

Located in Michigan City, Indiana, this area offers a variety of amenities and services that cater to the needs of seniors. With multiple physicians' offices, urgent care centers, and hospitals nearby, residents have access to quality healthcare facilities within a short distance. Places of worship such as the Church of Jesus Christ of Latter Day Saints provide spiritual fulfillment, while restaurants like El Cajete and cafes like Biggby Coffee Shop offer opportunities for socialization and dining out. Additionally, pharmacies like CVS and Walgreens are conveniently located for medication needs. For leisure activities, parks such as Creek Ridge County Park and theaters like AMC CLASSIC Michigan City 14 are within reach. Overall, this area provides a well-rounded environment for seniors looking to live comfortably with easy access to essential services and recreational opportunities.

Physicians

• Urgent Care Center (0.1 miles)
• Health Partners Medical Group (0.1 miles)
• Katariwala Nasar M MD (0.1 miles)
• Lakeshore Bone & Joint (0.4 miles)
• MyEyeDr (0.9 miles)
• Franklin Clinic (1 miles)
• Sardon Danny C MD (1.5 miles)

Hospitals

• Franciscan Express Care (0.1 miles)
• Franciscan St Anthony Health (1.5 miles)
• Wound Care Center At Saint Anthony Hospital (1.5 miles)
• La Porte Hospital (9.7 miles)
• Iuhlp Liquidation (9.7 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (0.5 miles)
• Queen of All Saints School (0.9 miles)

Restaurants

• El Cajete (0.8 miles)
• McDonald's (0.8 miles)
• Carlson's Drive In (0.8 miles)
• Bubbles Ice Cream Parlor (0.9 miles)
• Wendy's (0.9 miles)
• Rios Mexican Food (1 miles)
• Taco Bell (1 miles)

Cafes

• Biggby Coffee Shop (0.8 miles)
• Starbucks (1.3 miles)
• Panera Bread (1.9 miles)
• Fluid Coffee Roasters (2 miles)
• Lakeshore Coffee & Specialties (2.1 miles)
• Dune Billies Beach Cafe (2.4 miles)
• Oink’s Ice Cream and Yogurt (9.7 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.2 miles)
• Walgreens (1.3 miles)
• Meijer Pharmacy (1.4 miles)
• CVS Pharmacy (1.9 miles)
• Health Mart Pharmacy (1.9 miles)
• CVS Pharmacy (3.1 miles)

Parks

• Creek Ridge County Park (1.3 miles)
• Washington Park & Beach (2.8 miles)
• Red Mill County Park (6.2 miles)
• Mount Tom (9.4 miles)

Theaters

• AMC CLASSIC Michigan City 14 (1.4 miles)

Transportation

• Carroll Avenue Station (1.5 miles)