Towne Centre

Pros

• The staff at Towne Centre are described as friendly, kind, and courteous, providing excellent care to residents.
• Residents enjoy a variety of activities, including live music, exercise classes, games, and church services, creating an engaging environment.
• The facility is frequently noted for its cleanliness and pleasant atmosphere, making it feel more like a home or hotel.
• Many families appreciate the strong communication from staff regarding their loved ones' care and well-being.
• The meals provided are generally well-received by residents, contributing to their satisfaction with the facility.
• Towne Centre is commended for its affordability while still maintaining quality services for residents, particularly those on Medicaid.
• Families report positive experiences with hospice care at Towne Centre, highlighting the compassion and support provided during difficult times.
• Residents have ample opportunities for social interaction and participation in various activities that enhance their quality of life.

Cons

• The nurses at Towne Centre are described as lazy and indifferent towards patient care, demonstrating a lack of knowledge and attention.
• CNAs are reported to be rude and harsh when interacting with residents, often ignoring call lights.
• Residents appear unkempt and not properly cared for, raising concerns about hygiene.
• There is a notable absence of nursing assistance in the dining room, which poses safety issues for residents who need help eating.
• Many aides working at the facility reportedly lack state certification for their roles.
• Visitors have repeatedly had to attend to personal care needs that staff failed to address, such as cleaning up residents and changing bedding.
• The building's layout is likened to a maze, leading to concerns about residents getting lost when moving between areas.
• Communication from nursing staff is inconsistent, with delays in returning calls to caregivers or other medical facilities.
• Some reviews indicate that there was bullying regarding healthcare providers, pressuring families to use in-house services rather than their preferred doctors or home care options.
• A caregiver expressed distrust towards the facility's caregivers, opting instead to bring in their own for better assurance of care quality.

Review

Towne Centre, a nursing facility that offers a variety of care options for seniors, has garnered mixed reviews from residents and their families. On one hand, several visitors have expressed satisfaction with the cleanliness and ambiance of the community. Many noted that the facility feels more like a hotel than a traditional nursing home, highlighting its bright three-story atrium and spacious common areas filled with tables for socializing. The environment is described as welcoming, with staff members who appear to genuinely enjoy their work and engage positively with residents.

While many reviews highlight the positive experiences families have had at Towne Centre, particularly regarding staff interactions and organized activities such as daily exercise classes and live music performances, there are significant concerns raised by others about patient care quality. Some visitors reported instances where they felt caregivers were neglectful or unprofessional in their treatment of residents. Complaints included CNAs being rude when addressing residents, ignoring call lights for assistance, and insufficient attention paid to basic hygiene needs. In extreme cases, some family members found themselves needing to clean up after their loved ones during visits due to inadequate care provided by the facility.

The allegations of subpar care are further compounded by claims about staffing inadequacies within the facility. Several reviewers voiced concerns regarding a lack of available nurses in high-traffic areas such as dining rooms—a place where many residents require assistance during meals due to mobility issues or cognitive challenges. Moreover, it was pointed out that some aides working in the facility were not state-certified, raising questions about the competency and oversight within Towne Centre’s caregiving staff.

Despite these criticisms, numerous family members shared positive accounts of their loved ones thriving at Towne Centre under its care. Some individuals recounted personal experiences of having relatives live well into old age while receiving support from dedicated staff members. One reviewer praised the support given when transitioning into hospice care—expressing gratitude towards the team for attentively managing end-of-life arrangements rather than transferring her grandmother to a specialized hospice facility. This highlights instances where empathetic interaction between caregivers and residents shines through amidst reports of general neglect.

A consistent theme among both positive and negative reviews is communication—the level of correspondence received from staff can significantly affect families' peace of mind regarding their loved one's care. While several reviewers spoke highly of open lines of communication with management or social workers, others lamented delays in returning calls or relaying important information concerning health updates; this inconsistency may lead to heightened anxiety for those responsible for ensuring proper daily living conditions for their family members.

Ultimately, Towne Centre appears to be an affordable option catering primarily to those navigating financial constraints associated with eldercare needs—this affordability likely attracts many families seeking Medicaid-covered services; however, prospective clients should consider both sides carefully before making placement decisions. As evidenced by mixed feedback from reviews—which alternate between praise for specific staff achievements along with distress over neglect—families must weigh each individual experience alongside reported dissatisfaction before committing to this increasingly complex choice surrounding elderly care facilities like Towne Centre.

This part of Merrillville, Indiana is a vibrant and convenient neighborhood that offers a variety of amenities for senior living. With numerous dining options such as Asparagus, McDonald's, and Taste of India nearby, residents can enjoy a diverse range of cuisine. In terms of healthcare, there are several reputable physicians and hospitals in close proximity, including Family Surgical Solutions and Methodist Hospital Southlake Campus. Pharmacies like Walgreens and CVS provide easy access to medications and healthcare supplies. For leisure activities, there are cafes like Panera Bread and Starbucks for socializing with friends or relaxing with a book. Additionally, parks such as Redar Park offer opportunities for outdoor recreation and relaxation. Overall, this area provides a well-rounded and convenient lifestyle for seniors looking to settle in Merrillville.

Restaurants

• Asparagus (1.3 miles)
• McDonald's (1.4 miles)
• Wendy's (1.4 miles)
• White Castle (1.7 miles)
• McAlister's Deli (1.7 miles)
• Portillo's Hot Dogs (1.7 miles)
• Taste of India (1.9 miles)

Physicians

• Family Surgical Solutions (1.4 miles)
• Family Medicine of Merrillville (1.8 miles)
• Deschamps Eye Care (1.9 miles)
• Williams Eye Institute & Surgery Center (2 miles)
• University of Chicago Pediatrics Specialists (2 miles)
• Stevenson, Fairchild, & Surber OMS - Merrillville (2.1 miles)
• Neurological Institute & Specialty Centers (2.2 miles)

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)
• Walmart Pharmacy (3.1 miles)
• Quik Scripts (4.5 miles)
• Walgreens (4.8 miles)

Cafes

• Panera Bread (1.7 miles)
• Starbucks (2.5 miles)
• Starbucks (4.7 miles)
• Panera Bread (6.3 miles)
• Starbucks (6.8 miles)

Hospitals

• Methodist Arthritis-Rheumatology Centers Southlake Campus (2.2 miles)
• Methodist Hospital Southlake Campus (2.4 miles)
• Community Hospital MRI Center (2.5 miles)
• Methodist Hospitals (2.8 miles)
• Vibra Hospital (3.4 miles)
• St Mary Medical Center Fifth Floor Cancer Ward (5.2 miles)
• Franciscan St Anthony Health (6.4 miles)

Places of Worship

• St Sava Serbian Orthodox Church (3.3 miles)
• St Mary Church (4.7 miles)
• St George Greek Orthodox Church NW Indiana (5.6 miles)
• Suncrest Christian Church (5.8 miles)
• Trinity United Church of Christ Gary (6.6 miles)
• St Matthias Church (6.8 miles)

Parks

• Redar Park (4.6 miles)
• Central Park (4.9 miles)
• Festival Park (6.1 miles)

Theaters

• AMC Schererville 12 (6.1 miles)