Sugar Creek Rehabilitation And Convalescent Center

Pros

• Sugar Creek offers a variety of activities and outings for residents, contributing to their overall happiness and engagement.
• The facility has a good reputation for providing nutritious meals, which has helped some residents regain weight.
• The building has been remodeled, giving it a nice appearance despite its age.
• Many patients at Sugar Creek seem to be happy and in good spirits.
• The finance managers are helpful and supportive in navigating financial arrangements.
• The support group offered by Sugar Creek is beneficial for families, providing valuable resources and assistance.
• There is an ongoing commitment to improving the facility with plans for a larger building that will enhance resident care.

Cons

• The staff at Sugar Creek is often unhelpful and difficult to locate when needed.
• Nurses appear to lack a customer service mindset and seem inconvenienced when asked questions about residents.
• Communication from the nursing staff is poor, with staff members refusing to provide critical information about incidents involving residents.
• There seems to be a lack of accountability and transparency regarding resident care and accidents, leading to distrust among family members.
• The facility's lunch break policy leaves residents potentially unattended during critical hours, raising concerns for their safety.
• Overall dissatisfaction with the attitude of some nurses, who seem disinterested in their work.
• The social workers at the facility are not meeting expectations, contributing to frustrations regarding care and support.
• Access to information about residents is limited, especially during lockdowns, exacerbating worries among family members about their loved ones' well-being.

Review

The experience of those caring for loved ones in nursing homes can often be a challenging and frustrating journey. This sentiment is strongly echoed in two reviews about Sugar Creek, a small residential facility that has garnered mixed feedback from families of residents. On one hand, there are aspects of the environment and services that are commendable; on the other, serious concerns about staff availability and communication have left family members feeling anxious and unsatisfied.

One reviewer expressed significant frustration with the overall staff dynamics at Sugar Creek, particularly regarding their interactions with nurses. The reviewer’s father has been a resident for two years, during which time his daughter has felt sidelined in both communication and care processes. Despite her father's choice to move there without consulting her—resulting in feelings of being blindsided—the joint frustrations around patient care have become increasingly evident. The daughter pointed out that tracking down nurses to address her father’s condition requires wandering the halls aimlessly, further compounding her anxieties as she grapples with information gaps surrounding his health.

Specific incidents have heightened these concerns. Notably, the reviewer was alarmed when her father fell out of bed—a situation she wanted to understand better upon calling the facility for updates. However, she was met with barriers rather than clarity. The daytime nurse who answered initially had no knowledge of what transpired during the night shift. Even after suggesting the nurse check his chart for more details, the response was slow and dismissive, leading to an infuriating 15-minute wait on hold before further assistance became available. During this time, another nurse informed her that all nursing staff were unavailable due to lunch breaks—a policy that seems potentially hazardous given their responsibility for vulnerable residents.

In reflecting upon these events, it becomes apparent that while staffing policies are important, they must also ensure adequate coverage during crucial times like meal breaks—especially considering situations where timely intervention could be critical for residents’ well-being. An absence of transparent communication only exacerbated fears and distrust about how her father's needs were being met inside Sugar Creek's walls.

Despite these grievances regarding staffing issues and lack of clear communication about medical incidents like falls or medication refusals—including why he might refuse medications due to frustration—the reviews do not ignore some positives related to Sugar Creek’s environment itself. Other reviewers acknowledged that despite its age and being smaller than many other facilities—with only 13 beds—the atmosphere within Sugar Creek generally seems pleasant and welcoming for its residents. There are organized activities such as field trips or outings arranged for them, indicating an effort made toward enhancing their quality of life through social engagement.

Further contributing positive notes is food service quality; one family member remarked on how well-resident meals were received—with some even regaining weight due to improved dining experiences after admission to Sugar Creek. Additionally, financial managers apparently appear supportive through special arrangements with programs like Medicaid which ease some budgetary constraints associated with long-term care.

Nonetheless, lingering discontent over specific areas remains pronounced among family members regarding certain roles within the staff structure—particularly social workers—who seemed less effective compared to finance managers or nurses concerning broader support efforts offered by Sugar Creek. While families may appreciate periodic support group meetings designed to assist relatives managing complex caregiving situations concurrently alongside life changes associated with entering such settings like nursing homes; it must also be sustainable enough so that users feel inclined—not discouraged—from seeking ongoing help beyond initial participation.

Overall impressions conveyed reflect both disappointment rooted in inadequate responses from medical personnel alongside acknowledgment of positive traits exhibited in fostering resident happiness amid challenges faced daily at a small facility undergoing structural expansion soon aimed towards providing additional services necessary for growth moving forward into future healthcare landscapes encompassing dynamic eldercare environments today confronted with pressing issues across diverse locations nationwide including Sugar Creek's own services expanding welcome adaptations presently under construction slated for completion come autumn season ahead!

Places of Worship

• Union Valley Indep Bap Church (6.3 miles)
• Seedline International (10.6 miles)
• Jehovah's Witnesses (11.3 miles)
• Church of Christ (11.5 miles)
• Anthony Brown Ministries (11.6 miles)
• Methodist G M United (11.6 miles)
• First Baptist Church (11.6 miles)

Restaurants

• Bert & Betty's Kitchen (7.4 miles)
• McDonald's (7.8 miles)
• Sahm's Haven (7.9 miles)
• Los Patios (10.5 miles)
• Burger King (11.1 miles)
• No 1 Chinese Restaurant (11.1 miles)
• Casa Grande Mexican Restaurant (11.1 miles)

Cafes

• Jameson Coffee (7.6 miles)
• Café Roy (12.9 miles)
• Starbucks (13 miles)
• Cabin Coffee (13.2 miles)

Pharmacies

• CVS Pharmacy (9.9 miles)
• CVS Pharmacy (11.4 miles)
• CVS Pharmacy (11.7 miles)
• Kroger Pharmacy (12.1 miles)
• Cloverdale Drugs (12.6 miles)
• Cloverdale Drugs (13 miles)

Physicians

• Hends Neurology (10.4 miles)
• Waits Chad A MD (10.4 miles)
• Steve A Kissel (11.3 miles)
• Fidler, Jessica Greencastle Family Health (11.3 miles)
• Acute Medical Care PC (11.4 miles)
• Watt Family Medical & Medical Aesthetics (11.7 miles)
• Putnam Pediatrics & Internal Medicine (12.1 miles)

Hospitals

• Hendricks Regional Health (10.4 miles)
• Putnam County Hospital (12.2 miles)

Transportation

• Putnam County Regional Airport (10.4 miles)
• U-Haul Neighborhood Dealer (12.4 miles)
• Swope Airport (12.4 miles)

Theaters

• Hendricks County Fairgrounds (10.9 miles)

Parks

• Robe Ann Park (12.4 miles)
• Hummel Park (12.5 miles)
• Bowman Park (12.8 miles)